Customer Service Quality Control
Resume:
Mark T. Muehlbauer
Warren, Ohio 44484
330-***-**** (Cell)
Experience:
*/**- ******* ********** **********, Concord Steel, Warren, OH.
PRODUCTS: Crane and elevator counterweight manufacturing
Ÿ Responsible for the setup, fitting, building, final welding, and painting of
crane counterweights.
Ÿ Set up production schedule daily in accordance with customer requirements.
Ÿ Audit and maintain adequate levels of materials to perform production
requirements.
9/96 – 8/07 ISO 9001:2000 Executive Management Representative and
Quality Control/Safety Manager, Cubbison Co., Austintown, Ohio
PRODUCTS: Etched metal nameplates, screen printed decals and overlays,
product identification
Formal Quality Management System Training:
o Executive Management Representative Workshop
o Root Cause Analysis
o Corrective Measures
Responsible for formulating and maintaining quality control objectives by
implementing and sustaining all aspects of ISO 9000:2001 quality standard to
achieve continuous improvement.
Determining, planning, coordinating, scheduling and directing environmental,
health, and safety activities to ensure regulatory compliance, including all EPA
and OSHA mandated training and reporting requirements and tracking of VOC
emissions.
. Service customers with quality issues to acceptable solution.
Design and implement product processes that meet or exceed quality
specifications and maintain a safe environment, including implementation of UV
systems to support digital offset printing operation, and improving screen printing
and finishing operations to increase production.
Initiating all internal quality initiatives, root cause problem solving
Research and develop new ideas that improve quality and increase production.
8/95 – 8/96 Production Scheduler, Creative Screen Print, Tallmadge, Ohio
PRODUCTS: Banners
Scheduled all work at two printing plants.
Discuss daily status of jobs with customer service representatives
Updated affected personnel on changes or problems
Track timeliness and job status on continual basis
Recommend course of action to ensure completion of job on required date
8/85 – 6/95 Production Manager, Timsco, Inc., Temple Hills, Maryland
PRODUCTS: Point of purchase, posters, displays, banners, transit advertising,
decals
Direct and coordinate through supervisory personnel all activities concerned
with production of company products and services, to achieve maximum
operational efficiency and economy.
Review and analyze production activities, establishing priorities in keeping an
effective operation and maintaining cost factors.
Develop and implement operating methods and procedures designed to
eliminate production problems and improve product quality.
Consult with technical sales representatives and engineering firms relative to
equipment acquisitions or modifications in order to improve production and
quality of printing.
Select, train and review performance of plant supervisory personnel.
Proficient in the usage and operation of MS Office (Excel, Word)
6/79 – 7/86 2nd Lieutenant, U.S. Army Corps of Engineers, Youngstown, Ohio
and Ft. Belvoir, Virginia
Platoon leader supervising, training and evaluating 30 subordinates within my
command.
Devised and implemented Engineering training strategies
Involved with planning and coordination of bivouac movements with other
platoon leaders.
Education:
B.S. in Business Administration – Major Industrial Management,
o Youngstown State University, Youngstown, Ohio June 1984
References available
Salary negotiable
Contact this candidate