Quality Assurance Project

Bini Panicker

**** ******* ***** ( Sterling Heights, MI 48310 ( 586-***-**** (

********@*****.***

IT Quality Control Manager/Lead (ISTQB Certified)

BA/QA/QC Manager/Lead

Results-driven professional with 6 years of excellent track record of

leading and

EXECUTING QUALITY ASSURANCE PROJECTS

COMBINE EXPERTISE IN MANAGING/LEADING/EXECUTING QUALITY ASSURANCE PROJECTS

WITH STRONG TECHNICAL QUALIFICATIONS TO ACCOMPLISH THE QUALITY OBJECTIVES

OF SOFTWARE APPLICATIONS. PROVIDE A SYSTEMATIC APPROACH AND ADHERENCE TO

STANDARD PROCESSES THROUGHOUT THE SOFTWARE TESTING LIFECYCLE, ENABLING THE

ENTERPRISE TO REACH THE SOFTWARE QUALITY GOALS CONSISTENTLY. EXCELLENT

PEOPLE SKILLS AS AN ADDED ADVANTAGE TO WORK WITH GLOBALLY DISPERSED GROUPS,

SPREAD ACROSS THE ENTERPRISE, FOCUSED IN MEETING THE STRICT DELIVERABLE

DEADLINES. A PROCESS-ORIENTED INDIVIDUAL WHOSE ABILITY TO CONSISTENTLY

ADOPT BEST PRACTICES AND STREAMLINE TASKS, HAS RESULTED IMPROVED EFFICIENCY

AND INCREASED CUSTOMER SATISFACTION. EXTENSIVE KNOWLEDGE OF SOFTWARE

TESTING PROCESS, TOOLS, METHODOLOGIES AND BEST PRACTICES. EXPOSURE TO TCOE

STATNDARDS AND TESTING METHODOLOGIES.

TEST MANAGEMENT/BUSINESS ANALYSIS/PERFORMANCE/ FUNCTIONAL /AUTOMATED

TESTING- ENTERPRISE WEB AND DESKTOP APPLICATIONS

PROCESS IMPROVEMENT & BEST PRACTICES - DEFINE/EXECUTE TEST PLANS - PROVIDE

STATUS METRICS-ISSUE RESOLUTION MANAGEMENT

CRM TOOLS - BLENDED OFFSHORE/ONSHORE DELIVERY MODELS - FOLLOW TCOE

STANDARDS--TESTING TOOLS EVALUATION - WEB SECURITY TESTING

QUALITY ASSURANCE/CONTROL TOOLS:

HP LOADRUNNER, QUALITY CENTER, WINRUNNER,TEST DIRECTOR,

QA LOAD, QUICK TESTPRO, HYPERFORMIX CAPACITY MODELING, CALIBER 6.5

PROFESSIONAL EXPERIENCE

ELECTRONIC DATA SYSTEMS-HP (HP-EDS), DETROIT, MI APRIL 2005 - TILL DATE

Senior Performance Test Manager/Lead, Performance Requirement Analyst,

Global Testing Organization

A performance test manger/ lead of the Global Testing Organization, I

was responsible for helping client to define the scope, Allocating

resources, Managing offshore resources,Identiying project risks and

providing mitigation plans, Analyzing the performance requirements for

several applications, planning and implementation of capacity, stress and

load testing of large scale enterprise applications, leading and directing

functional test team to meet the schedule, providing new ideas to organize

the process. All aspects of performance/functional testing lifecycle,

covering from writing performance/functional test plans, defining

performance test scope, create schedule, capacity modeling, developing

test scripts, executing the test scenarios, analyzing results and

generating reports was part of my responsibility. Performance testing

requirements of web-based enterprise applications demanded a thorough

understanding of internet communication protocols, HTML document

constructs, Javascripts, Security constraints, in addition to the hardware

specifications, Application server configurations and other environmental

constraints for performing the scenarios. Architectural recommendations for

large scale applications to meet the performance requirements helped me

work closely with the development team and influence decisions that led to

improved customer satisfaction. Prior to taking the role of a performance

test manager, I did spend many years functional testing arena

leading/managing the testing of desktop and web-based applications. This

has helped me present myself as an all-round quality assurance/control

specialist capable of adding extensive value to any testing organization.

Successes & Key Projects:

Project-1: GM OnsStar- Enterprise Services and Global Advisory

Application From Aug2009- Current

Client: General Motors Inc, Detriot, Michigan

Description: Enterprise Services provides implementation for common

Business Processes within OnStar. The technical architecture for Enterprise

Services uses SOA (Service Oriented Architecture) and predominantly exposes

web services interfaces with HTTP/SOAP endpoints to all enterprise clients.

. This project deploys the Global VDS (GVDS) code in North America.

The Global Advisor Application (GAA) is an integration framework with

call center widgets and subscriber data/account management application, to

enable OnStar agents to deliver services.

Environment and Tools: Loadrunner 9.5, Weblogic 9.2, Quality Center,

SiteScope, MS Project, MS Excel, PowerPoint

Responsibilities:

> Analyze Requirements

> Define Schedule

> Objectively evaluate processes, work products, and services against

applicable process descriptions, standards, and procedures

> Identifying and documenting noncompliance issues

> Allocate resources

> Define scope

> Develop the test plan for the performance test engagement

> Develop test schedule for the project

> Direct offshore team in developing Web Service scripts and execute test

using Load runner

> Provide Test Status Metrics

> Give directions in collecting metrics from the weblogic servers using

SiteScope

> Create the final report

> Analyze the result for the client

Project-2: GSIP Cognos Central Reporting

From Oct 2008- Jan-2009

Client: General Motors Inc, Warren, Michigan

Description: The Global Standard Inspection Process (GSIP) is the GM

common system developed to manage, track and

interpret the quality related information for manufacturing, assembly and

audit processes. The GSIP system is used to build in quality by

prevention, detection and containment. This project is to develop

enhancements to the Global Standard Inspection Process System

Environment and Tools: Loadrunner 8.1, Hyperformix

Responsibilities:

> Developed highly complicated Cognos reporting Load testing scripts in

Loadrunner

> Developed Performance test Scenario

> Executed the Load test

> Security standards test modeling, test execution and result analysis

> Conducted attack tracing using Fortify PTA security testing tool and

collected malicious data

> Worked on collecting information on creating SAML(Security assertion

markup language) assertions using Loadrunner

> Built a Server Capacity Model using Hyperformix for the client and

gave recommendations to upgrade

> Developed Final Report and submitted to the client

Project-3: Employee Health and Wealth Benefits Portal

June 2007 to Oct 2008

Client: EDS, Boeing, Raytheon, Cardinal Health

Description:

Environment and Tools :Loadrunner, MS-Excel, Oblix, BEA Weblogic,Java

Servlets, Watchfire, Appscan, Fortify 360

Responsibilities:

> Built scripts and executed performance tests for several EHRO clients.

> Identified and resolved infrastructure issues involved in running the

performance test

> Assisted the client in planning the scenario

> Executed structured defect identification reviews along with providing

defect tracking and reporting based on the defined measurement metrics to

stakeholders. Requirements Tracking, Defect Tracking,

> Created Test specification.

> Built scripts using different protocols such as Web HTTP/HTML and

Web Services

> Resolved connection issues between Controller and Generator due to

Firewall using Loadrunner MiListener.

> Built the scenario as per the requirement

> Ran the Web script as well as SOAP Requests using Loadrunner and

collected results for the client

> Sent different reports up on the requirements from the client

> Worked on collecting information on creating SAML(Security assertion

markup language) assertions using Laodrunner

> Security standards test modeling, test execution and result analysis

> Found security vulnerabilities using Fortify PTA security testing tool

> Got trained in Hyperformix Capacity modeling

Project-4: Request Pay Integrator -Global Asset Administration

June 2006 to June 2007

Client: General Motors Inc, Warren, Michigan

Description:

Environment and Tools: Loadrunner

Responsibilities:

> Built test scripts and scenarios as part of Load testing, using Load

runner as the tool

> Checked the existing scripts for debugging

> Executed scripts under different loads

> Monitored application under load

> Created Test specification.

> Built scripts using different protocols such as Web HTTP/HTML and Web

Services

> Captured and analyzed results

> Built the scenario as per the requirement

> Created different reports (HTML reports, Result Collection and Memory

Graph) and sent on a daily basis

> Sent different reports up on the requirements from the client

Project-5: GMACFS.com June

2005 to June 2006

Client: GMAC Financial Services Inc, Detroit, Michigan

Description: The GMACFS.COM Refresh project is a complete redesign of the

site with a completely new system that will provide a better user

experience for customers. This new design allows easier updates using a

Content Management System and better maintainability utilizing GMAC

standard tools and architecture. The major features included single-

signon, content management, site search and support for multiple

languages and locales.

Environment and Tools: Test Director, Caliber 6.5, MS-Excel, Oblix, BEA

Weblogic,Java Servlets

Responsibilities:

> Wrote Integration, System, Regression and UAT test cases.

> Develop test plans for functional testing

> Coordinated the team and executed integration and System Test Cases

> Tracing the requirements to tie up with the test case using Caliber and

generated Requirement Traceability Matrix

> Generated various types of reports for the client on a daily basis to

track the progress of the project in terms of bug reporting and fixing

> Logged defects to Test Director during test cycles and retested them

after fixes

> Participated in walkthroughs and technical reviews to report testing

status

> SSP and SDP -21 Standards were followed. Completed the training for SDP-

21 (ECR020)

> Captured and analyzed results

> Built the scenario as per the requirement

> Created different reports (HTML reports, Result Collection and Memory

Graph) and sent on a daily basis

Project-6: First Health Bill Review

April 2005 to June 2005

Client: Liberty Mutual, Boston, MA

Description: The First Health Bill Review project is a health information

system portal that provides access to the customers, health care

providers insurance companies. This system allows insurance companies to

bill a customer for a service encountered at a health care provider. The

portal also gives role-based access to the health care provider to create

new service requests, bill a patient and send documents for review upon

dispute. The major features included customer records management,

document pedigree management, role-based security constraints, health

record management and a host of reporting tools for health care

providers.

Environment and Tools: QA Load, Websphere 6.0, Oracle, C

Responsibilities:

> Conducted an average workload test, peak workload test, endurance

workload test and data load for different versions of the Bill Review

application.

> Generated various types of reports for the client on a daily basis to

track the progress of the project in terms of bug reporting and fixing

> Script automation for automatic correlation for multiple session

dependent variables

> Participated in walkthroughs and technical reviews to report testing

status

> Built the test scenarios based on the requirements document

> Captured and analyzed results

> Created different reports (HTML reports, Result Collection and Memory

Graph)

Project-7: Online Insurance Quote System

Jan 2002 to March 2003

Client: Farmers Insurance Corporation, Los Angeles, CA

Description: Our Client a leading Insurance company provides anytime,

anywhere access to an insurance solution with the benefits consumers

need. The following are the features of the project. (a) Receive online

insurance rate quotes for property and casualty products including auto

and, homeowners insurance policies (b) Obtain rate quotes for life

products including term, whole and annuities and health products

including supplement and hospital income; (c) Save, retrieve and compare

rate quotes; (d) Submit online claims for auto and property policies (e)

View policy details and request policy related documents. (f) As a part

of the daily ETL process (Extract Transformation and Loading), data from

Operational Database was shipped to the data warehouse. As part of the QA

team, my responsibilities involved in creating and maintaining test cases

and test scripts for Quotes, Search, Claims modules and ETL Process.

Environment and Tools: TestDirector, QuickTestPro, Oracle 9.0, Windows

2000, MS Office 2000

Responsibilities:

> Analyzed Business Requirement Documentation, Technical specs and

documented requirements using Test Director based on business

requirements

> Prepared Test Cases, wrote Test scripts for various test scenarios across

builds using Test Director

> Involved in Black box testing, Performance testing, Functionality

testing, Integration testing, System Testing, Positive testing, Negative

Testing and Regression testing

> Created standard, text, bitmap checkpoints to verify object physical

properties on various builds for regression tests using Quick Test Pro

> Performed backend testing on the Oracle Databases by querying through

SQL.

> Manually validated the data integrity by cross checking the existing data

on the database server using screens.

> Responsible for daily Test Matrix status updates showing the progress of

the testing

> Developed Verification and Validation strategy to perform effective

defect tacking and defect resolve process

> Logged defects to Test Director during test cycles and retested them

after fixes

> Participated in walkthroughs and technical reviews to report testing

status

Project-8: MfgQuote Feb 2001

to Jan 2002

Client: Internal Project, Collasys, MI

Description: MfgQuote uses its proprietary technology to intelligently

connect buyers with suppliers of manufacturing services while

facilitating the collaboration, quoting, due diligence and analysis

processes. The company's proprietary technology supports the request for

quote (RFQ) process, supplier discovery, engineering data exchange,

revision control, collaboration, due diligence, analytics and supplier

management. This is often referred to as the direct material sourcing

process. Tested software for web based application.

Environment and Tools: DB2, COBOL, WinRunner, LoadRunner, Test Director,

Java, ASP,

MS-ACCESS, Oracle 9i, OS/390

Responsibilities:

> Involved thoroughly in the testing methodologies

> Sample Oracle Databases were generated and used for testing performance

> Involved in preparing test cases using Test Manager based on the function

specifications

> Involved thoroughly in the testing of User Interface Application

> Analyzed and helped in modifying the use cases and created the Test cases

based on them.

> Executed tests and participated actively in system testing and regression

testing.

> Developed and maintained automated test scripts to support regression

testing, Performance testing using HP Win Runner & Load Runner.

> Developed integration test specifications for conversions and interfaces

and was the key member for integration testing team

> Learned and applied structured testing methods, test planning, test

design and test execution. Practiced quality techniques including

walkthroughs and reviews.

> Performed Load and Performance Testing. Used HP's Load Runner tool for

the purpose of Load, Performance and Stress Testing.

> Developed Performance Test plan, executed Load Testing, Analyzed the

results and generated Load testing reports.

> Used Test Director for the defect reporting and tracking.

Previous Professional Experience

Software Engineer / Trainee ( Advani Oerlikon Limited, India

Educational Background & Credentials

MASTER OF SCIENCE IN INFORMATION SYSTEMS . UNIVERSITY OF PUNE, INDIA

Bachelor of Science in Mathematics . Gandhi University, India

ISTQB Certification-2007 August

Oracle Certified Professional (Partially Completed)- SQL/PLSQL

Work Authorization: US Citizen

Technology Proficiency

OPERATING UNIX, MS WINDOWS.

SYSTEMS:

LANGUAGES: COBOL, C, FORTRAN, PL/SQL,JAVA

SOFTWARE & ORACLE REPORTS (2.0, 2.5, 6I), ORACLE FORMS (3.0, 4.5,

TOOLS: 6I), ORACLE PL/SQL, ORACLE 9I, HP LOADRUNNER C, J2EE, HP

QUALITY CENTER, HP TEST DIRECTOR, QUICK TEST PRO, CALIBER

6.5, HP WINRUNNER,

DATABASE: ORACLE 10G/9I/8I

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