High School Technical Support
Resume:
Kelly McDonald **** Towne Crossing Blvd #***
Mesquite, TX 75150
**************@*****.***
Objective
I am seeking a full time position as a Entry level Systems/Network
Administrator.
Technical skills
Languages
Proficient in: SQL, AS400, DNS, TCP/IP and Basic Telephony from working
in Multiple Call Centers.
Familiar with: Basic call center environments associated to Aspect
software/hardware, and Lucent CMS phone systems, uIP dialing, e Work
Force Management, Java scripting, HTML, CSS, and MS Active Directory
domain services.
Software & Technologies
Database Platforms: MS SQL 2005/2008, MY SQL
OS Platforms: MS Windows NT/2000, XP, Vista, WIN7, MS Server 2003/2008
and Mac OSX.
Other: Adobe CS3/CS4, Flash MX, MS Office Suite products 2007, Lotus
Notes
Experience
Telecom Analyst
Bank Of America Call Center - Wichita, KS
Assisted on internal troubleshooting for SQL application services for
the centers PC and network systems.
Assisted in monthly PC and VoIP code patch certification scripts for
system upgrades and other needed programming.
Technical Support Representative
Cox Communications Call Center - Wichita, KS
Assisted customers with issues on internet, video, and phone service
connections over the phone or my remote troubleshooting. Received A+
certification by Cox's education reimbursement program through B.C.C.C.
Freelance Work
Brotherhood Presbyterian Church - Wichita, KS
Designed their office PCs and small network.
Personal PC repair - Using my own resources, I repair and replace parts
need for mostly Desktop office and home PCs like Dell, HP, and
AlienWare. Or consult personal PC users into buying and building their
own PCs from scratch.
Education
Butler County Community College Fall/Winter of 2005
Wichita, KS
Graduation date: December 2005
Computer Sciences- Comp TIA A+
GPA: 3.4
Neosho County Community College Fall 1992 - Summer 1993
Chanute, KS
Associates-Microbiology
GPA: 3.2
Southeast High School
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