Customer Service Sales

SHARLENE

PUTMAN

**** * **** ***

DENVER, CO ****1

HOME-303-***-****

********@***.***

Business Management Training, Marketing, and Sales,

To become a professional that can grow with the multi areas in Human

Resource and

Management Training that will enable to further my education and

career

TJMAXX Retail Store: 10/2009-5/2010 Sales, Customer Service, Recovery,

Displays, Rearranging the store, Worked Women and Men clothing, juniors,

and children department. Made sales tickets, Hold merchandise for customer,

participate in the sales of credit cards and did store promotion and

discounts.

ST Andrew Village: 8/2007- 2/2009

Security at St. Andrews Village 13801 E. Yale Ave, 303-***-**** Secured and

Patrol 3 Phase building, Skills Nursing, Assisted living, and Independent

Living residents and patients.

Two Security Guards on Duty at all times. One Guard at front desk at all

times and one guard on patrol, Locke doors, do parking lot checks, building

and interior checks for vandalism and break-ins, Security reports and any

Incidents reports. Front desk view surveillance, take messages, transfer

calls to other departments. Trash Detail,

Direct Emergency Medical Tech and Fire Department to correct Nurses

Department. Send Reports to Management at the end of shift.

Design Benefits: 05/2006 - 01/2007

I Handle Supplemental Health Benefit with Discount Savings. As an Account

Special, providing good Customer Service, Explaining the different type of

plan, such as: Sliver, Gold, also, Dental, Vision, Hospital, and Accidental

Death, Diabetes, Hearing Aids Supplies. Handle 100 to 500 calls per day at

an Inbound Call Center. As an Account Specialist handle member accounts,

Refunds, Cancellations, Reinstatement, and Update Billing Statements.

Taking Retention calls, transactions and file members accounts. Email

Cancellations to billing. Operated: IBM Computer, Fax and 10 Key Adding

Machine, Brad-Street Data Base Remote and APL, Copy and Past Accounts,

Microsoft Software, General Math, Weekly meetings and on going training.

Hatton Security and Dispatch: 8/2005 - 3/2006

Work closely with Security Director Dennis Moore. Handle all Schedules,

Security Log Report from each

Security person on Site. Status Check Points for each Site every Hour; Log

all mileages from each Patrol and Rovers signing on and Off Site. Patrol

the Facility, In Charges of the Denver and Greeley offices. Fax Reports

Front desk operations, customer service and dispatching all calls Also

handle various Incidents and call offs with short notice.

Craftmatic Beds: 1/2005 - 8/2005

Appointment Setter, Heavy Phone contact randomly, calling leads and

recalling leads to setting up appointments for sales people. Customer

Service and Computer experience. Learned about Craftmatic Beds and how they

operate.

Aurora Community College Accounting Department:

Technical II Accounting Education, Training and Experience

Performed accounting functions such as Account Payable

Account receivable and Trial Balance

Tracked Credit and Debit Card Reports

Setup Student Promissory Notes Accounts and Daily Deposits

Distributed State and Federal grants and loan checks to students

Issued payroll check for faculty, work study students and employee

Logged daily reports and daily batches and copy and tally all checks, place

all batches in files with dates. Extensive data entry and 10 key adding

machine.

Collections, flagged students accounts and skip trace with certain

computer.

Manage and trained office support staff

Provide excellent customer service, answered students inquires

Adhere to policy and procedures of the accounting practices

Closing out; the Business Office for the fiscal month and year.

Cash handling, Opening and Closing Business Accounting Report

Run the 410 and 411 Reports

Absolute Staffing Agency: 3/2004 - 3/2004

Front Desk Receptionist, handle 10 lines, Customer Service, Greeting

Clients,

Problems solving of deliveries, send emails, phone contact with sales and

managers

Process Invoices and took Orders, General Accounting, Windows Outlook,

General Excel, and Microsoft Word.

Barton Protective Services:

Worked at the Denver City and County building as a Security Screener,

Wellington E. Webb Building

Screen all City Employees, Lawyers, Deceives, Police, Fire Men and Women,

Chief of Police of Denver. Screen for weapons from customers or non-

employees, Work in the Dock as Security, Surveillance Room, and Security in

the City and County Parking area. Also, Patrolled, Perimeter checks of the

City and County Building. Also, Lead Security at the EXCEL Building.

Patrolled floors, Front Desk Security and Locked down building, Operated

Advance Cameras and, Surveillance Systems and Security at the EXCEL

Building located at 17th and Lawrence Street. Security was had training

every month to stay on top of education and skills.

ARKO Executive Security: 11/2000 - 8/2001

Chessman Garden Security, Front Desk Security, Patrol and Perimeter Check,

Check Packages, Phone contact, took messages and transfer calls.

Fax reports, Incident and Officer Reports, Locked down building.

Floater at the Convention Center, Security at Marilyn Hickey Church

Education: Emily Griffith School 12 weeks training in the SNA Program for

Home Health/CNA

Community College of Aurora, Associate degree Program in, Marketing,

and Accounting. College of America; Business Management,

06/07/2006. Finish up few classes and transfer from Community College

Denver and in 2009

Transfer to the University of Phoenix, to finish my Business

Management Degree (B.S.) by 2010 or 2011, Taking Online Classes in

Receivable Management, and English Writing Class.

Contact this candidate