Technical Support Technician

Justin Clem G. Robleza

Personal Particulars

Address : ***** ******** ******** ****, **

Tel (Mobile) : 818-***-****

E-mail : ********@*****.***

Age : 30

Date of Birth : 09 March 1980 Place of Birth : Quezon

City, Philippines

Gender : Male

Citizenship : Filipino

Height : 5'11" ft.

Weight : 135 lbs.

Civil Status : Single

Educational Background

Tertiary Education

Level : Bachelor's/College Degree

Field of Study : Computer Science/Information Technology

Major : Information Technology

Name of Institution : Angelicum College

Location : Quezon City Graduation Date

: March 2007

Employment History

1. Company Name : PCCW Teleservices, INC

Position : Nokia Level 2 Technical Support Engineer

Specialization : Hardware/Software, Resolution Specialist

Date employed : December 2008 - March 2009

Roles & Responsibility :

. Supports Nokia high-end devices specifically 3G Booklet &

N900 for Northern America and UK

. Phone support troubleshooting

. Software installation and Nokia device connectivity

. Created a call logging system for team use and generates

report using Open Office Base

. Created a simulator for N900 using PowerPoint and Flash

. Created a Intranet website for support documents and mobile

phone simulators

. Programs used: MS Word, MS Excel, MS PowerPoint, Open Office

Base,

2. Company Name : DELL INTERNATIONAL SERVICES

Position : Technical Support Senior Assistant

Specialization : Desktop/Portable Hardware, Trusted Advisor

Industry : Call Center / Computer Technical Support

Date employed : January 15, 2007 - October 2008

Roles & Responsibility :

. Dell Certified Technician for Desktop and Laptops systems

. Up-selling parts and warranty extensions

. Issue ownership with call backs to customers for pending

issues

. Created a call logging system for team use and generates

report using Microsoft InfoPath

. Made presentations for team's process improvement using

PowerPoint

. Made daily reports and documentation on calls received for

troubleshooting

. Was awarded with Dell's Employee of the month

3. Company Name : NCO GROUP RMH TELESERVICES ASIA PACIFIC

Position : MSN Level 2 Technical Support Agent

Specialization : MSN Software Resolution Specialist

Industry : Call Center / Computer Technical Support

Date employed : December 2, 2004 - May 2005

Roles & Responsibility :

. Supports customers with installation and trouble shooting

Microsoft Networks Internet connection and software

. Made daily reports

. Receives escalated issues from level 1 support

4. Company Name : Don Bosco Hall/Provincial House

Position : IT Staff

Level : 2 Years Working Student

Specialization : Art/Creative/Graphic Designs/Computer

Technician

Industry : Arts & Design

Date employed : June 2001

Roles & Responsibility :

. Made CD covers for retreats and recollections

. Administers manuals for retreats and recollections

. Admin Assistant for 50th year Anniversary audio CD

5. Company Name : NSTR Graphic Designs

Position : Office Staff/Layout Artist/Liaison

Officer/Computer Technician

Level : 2 Years Working Student

Specialization : Art/Creative/Graphic Designs/Computers

Industry : Arts & Design

Date employed : March 1997

6. Other work experiences:

. JobCafe.com.ph web design and development (2010)

. Student Handbook Desktop publishing/Layout artist for

Salesiana Publishing House (2009)

. Hotel-dominique.net web design (2005)

. Richard Gomez website design for senatorial campaign (2007)

. Worked as an I.T. Consultant for Gibson Bookstore, Quezon

Ave./Baguio (2001)

Organizational Affiliation

President 2005 - 2006 Angelicum College Computer

Society

Executive 2003 - 2004 Change Oriented Rock Enthusiasts

Commissioner

V. President 2003 - 2004 Angelicum College Computer

Society

V. President 2002 - 2003 Angelicum College Computer

Society

Associate Editor 2003 - 2004 Angelicum News

Layout Artist 2002 - 2003 Angelicum News

Member 1996 - 1997 Don Bosco Associated of Computer

Enthusiasts

Member 1995 - 1997 Philippine Macintosh Users Group

Trainings and Seminars Attended

. Dell Certified Systems Expert Certification on Consumer, Small-

Medium business, and Corporate systems - 2007 - 2008

. Philippine Delegation DNA policy, law, research, and technology in

Washington DC - January 20, 2006

. "Adobe Photoshop CS" Speaker at the 10th Annual Information

Communication Technology Week, Angelicum College - December 2003

. "Audio Editing" Speaker at the 8th Annual Information Communication

Technology Week, Angelicum College - December 2003

. MultiMedia Builder Seminar - September 2003

. 3D Studio Max Seminar - September 2003

. Personality and Career Development Seminar - October 2003

. University of the Philippines Collage of Fine Arts - Basic Drawing

Workshop, Summer 1999

Skills

. Knowledgeable in Windows, Mac OS, MS Office, Open Office, VB

Programming, and Website designing & development

. Digital Audio Editing/Composing/Music Creation tools

. Digital Video Editing Tools

. Digital Graphic Design tools

. PC Troubleshooting and basic wired and wireless Networking

. Sketching and technical drawing

. Songwriting and Composing

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