Human Resources Customer Service

YOLANDA M. MACIAS

**** *. ***** ***. *** #* Chicago, IL 60659 P: 773-***-****

E: *********@*****.***

EDUCATION

The Chicago School of Professional Psychology, Chicago, IL

M.A. in Industrial and Organizational Psychology

Graduation May 2008

DePaul University, Chicago, IL

B.A. in Psychology (Dean's list for 2005-2006)

Graduation June 2006

WORK EXPERIENCE

OnePoint Patient Care, Morton Grove, IL Human Resources

Generalist, January 2009-2010

OnePoint Patient Care is a closed-door pharmacy that primarily serves

Hospice programs. I was responsible for key tasks at the corporate office,

including payroll, employee relations and benefit administration among

other duties.

. Assisted the organization through change of department management and

culture change.

. Was the main point of contact for any employee concerns relating to

benefits, payroll, employee relations, and policies.

. Created procedures for process improvement for on-boarding and

payroll.

. Developed surveys on topics concerning benefits, employee opinion,

customer service, and evaluation.

. Managed employee HRIS and recordkeeping by processing employee on-

boarding through termination.

. Traveled monthly to OnePoint pharmacies to serve as HR liaison and

manage employee relations.

. Created training material on HR Compliance and Policy topics.

Applus+ Technologies, Chicago, IL Human Resources

Generalist, March 2007-2009

Applus+ Technologies is a vehicle emissions State Contractor and has

programs in several US states. I assisted the corporate Human Resources

Department with the HR functions relating to its multi-State programs.

. Administered benefits including Medical, Dental, Vision and 401K.

. Established an annual company-wide Employee Opinion Survey to gauge

several employee performance aspects and opinions.

. Matched role competencies with jobs in preparation for Performance

Appraisals and assisted in the implementation of the Performance

Appraisal Process.

. Was part of a team to create and implement a Performance Appreciation

Program that included all Applus+ locations across the country.

. Took part in interviewing new hires applying to Applus+ positions.

EKI Consulting, Chicago, IL Human Resources Intern,

October 2006-2007

EKI is a technology consulting organization that works with many retail and

State organizations. I assisted the Human Resources department with

strategic and daily functions.

. Researched and learned to interpret and apply a wide variety of human

resource management theories, laws, procedures, and practices.

. Assisted in the research, cost analysis and implementation of a Web

Based automated performance management process and eLearning tool.

. Learned and observed other administrative tasks such as payroll

processing and reconciling to general ledger; benefits administration,

salary reviews, 401K plan management and flexible spending accounts.

. Created performance management appraisal forms that more closely met

the organization structure/needs.

PROFESIONAL SKILLS

Fluent in English and Spanish. Organized, adaptable, strong attention to

detail, self-motivated and determined. Experienced with Microsoft Office

and intermediate working knowledge of SPSS, and Adobe Photoshop.

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