Customer Service Sales

Brenda Martel 810-***-****

**** ***** *****, ********, * I. 48114 abmez3@r.postjobfree.com

Professional Profile

I am seeking a position where I may contribute using all of my life skills, while continuing my

education. I have a strong customer service background with computer skills, and am able to

interact amicably with all kinds of people. I am currently attending classes in order to earn an AAS-

MA.

Education

Oakland Community College, Waterford, MI.

Associate In General Studies

Associate in Applied Science – in process

GPA: 3.93

Completed 28 credit hours for required courses for AAS degree

Washtenaw Community College, Ypsilanti, MI.

Telecommunications

GPA: 3.6

Completed 24 credit hours in basic telephony, electricity, and switching logic.

Henry Ford Community College, Dearborn, MI.

Pre-Medicine

GPA: 3.80

Completed 20 credit hours, part time, in math and science, as well as English composition

and elementary German, as preparation for further medical education.

Wayne State University, Southfield, MI.

Pre-Business

GPA: 4.0

Completed 8 credit hours in psychology and speech.

Schoolcraft College, Livonia, MI.

Liberal Arts

GPA:2.6

Completed 11 credit hours in general studies.

Work History

Design Specialist AT&T (SBC, Ameritech, Michigan Bell)

Assisted Network Engineers in preparing and producing work prints for the construction

Department. Adept at manipulating in-house CAD-type program to create quality

drawings. Determined individual tasks, and provided cost estimates for jobs. Worked

independently with little or no supervision. Basic office skills, as well as computer skills.

Brenda Martel•810-***-****•abmez3@r.postjobfree.com

Page 2 of 2

Service Representative AT&T (SBC, Ameritech, Michigan Bell)

Various positions.

Answered customer calls for service and sales. Increased customer satisfaction by

appropriately responding to all concerns, as shown by receiving “Perfect 10” ratings

every month. Consistently exceeded all sales goals, using approved sales techniques.

Accessed multi databases to enter, retrieve, and interpret information.

Interacted with customer AT&T to verify accuracy of orders during the Statistical

Process Control project. Analyzed data and designed data sheets using

Excel and WORD to format reports. Responsible for development of training materials

for use within the team. Served as team leader for ten-person group.

Provided “800” service to business customers. Team troubleshooter for order fallout.

Managed team in absence of supervisor. Completed special assignment to reconcile

two databases. Also prepared and delivered a seminar to peers and management over

a 3-day period, with excellent feedback. Worked with business customers to provide

special circuits for various uses. Considered by many clients to be the preferred

representative due to my proactive approach in foreseeing and avoiding problems.

Contact this candidate