Customer Service Human Resources
Resume:
DONALD L. SMILEY
** ********* ***** ? Groton, Connecticut 06340
860-***-**** ? *********@*******.***
MANAGEMENT: Business ? Human Resources
Driven, loyal and efficient manager and businessman with record of
enhancing company communication and operations by collaborating with upper
management to streamline procedures, revise policies, and enforce
protocols. Entrepreneurial business owner adept at meeting deadlines.
Proven problem solver with proclivity toward operational and financial
development. Areas of specific skill:
Communication ? Customer Service & Relations ? Decision Making ? Process
Improvement
Employee Relations ? Computer Skills ? Gaming Industry & Human Resources
Management Certification
PROFESSIONAL EXPERIENCE
INTERIOR DESIGN BY DONALD LEIGH SMILEY, DESIGNER, Groton, Connecticut ?
2009-Present
Provider of designing services to homes and commercial properties.
Sole Owner: Preside over all remodeling, redesigning, and reconstructing of
various residences. Provide staging for homes and condominiums in
preparation for possible sale or lease. Process all leads requesting
information on potential design or remodel of kitchens, bathrooms, living
rooms, patios, landscaping, and other projects.
Mohegan Sun, Uncasville, Connecticut
Currently employed seasonal table games dealer, all games.
FOXWOODS RESORT CASINO, Mashantucket, Connecticut ? 1992-2008
Gambling resort casino and 5 star hotel comprised of 1,600+ luxury rooms
and suites and 25 restaurants. Operated by Mashantucket, Pequot Indian
tribe. 15,000 employees.
Floor Person Supervisor: Orchestrated all aspects of gaming floor having 16
pit table games, 6 floor supervisors, and 36 table dealers. Governed all
documentation of daily player activity, including win/loss data and
monetary transactions. Updated computer system to reflect number of chips
per table and guaranteed accuracy of verifiable data. Orchestrated dealer
and supervisor activity, ensuring meeting of work qualifications. Oversaw
computer and table preparation for daily games. Partnered with pit manager
in troubleshooting operations. Monitored table games for efficiency and
procedural accuracy, correcting any mistakes or problems. Conveyed to pit
manager any cash transactions over $10K, any transactions surpassing table
maximum, and any games winning or losing in excess of table limit.
Communicated with customers, answering questions, addressing needs, and
resolving issues.
Key Contributions:
. Enhanced productivity of table games department by partnering with upper
management to implement comprehensive process improvements and to
increase communication.
. Played a key role in streamlining communication and response time for
employee scheduling by designing and instituting revision to working
department policy.
. Collaborated as member of Standards and Procedures Committee in
restructuring table operation protocols and dealing methods for
uniformity by observing, analyzing, and updating casino gaming table
game policies and procedures.
. Earned Starfish Award for contribution to "The Wonder of It All" stage
production encouraging increased company wide customer service.
Career Note: Additional experience includes Floor Person Supervisor at the
Tropicana World Resort Casino in Atlantic City, New Jersey.
EDUCATION
Bachelor of Business Administration Candidate
Concentration in Human Resources Management
American InterContinental University Online, Hoffman Estates, Illinois
Human Resources Management Certification
Completed Certification Program: Human Resources Management Certificate
Program
Saint Joseph College, West Hartford, Ct. Spring, 2010
Professional Development
Customer Service Awareness ? Management Empowerment Productivity ?
Supervisory Skills
FOREIGN LANGUAGES
French ? Spanish
DONALD L. SMILEY
42 Courtland Drive ? Groton, Connecticut 06340
860-***-**** ? *********@*******.***
Dear Sir/Dear Madam:
Creating and maintaining a positive work environment, promoting internal
communication, and efficiently evaluating company procedures characterize
my tenure as a supervisor within the competitive gaming industry. Having
undergone a certification program in Human Resource Management sponsored by
the Human Resource Association of Central Connecticut, retained,
demonstrated and have a successful track record of problem solving, process
improvement, financial oversight, and record keeping and reporting, I am
now seeking to contribute to an organization such as yours in a management
position, and I am including my resume in this packet for your review.
With a unique ability to interact effectively with managers, employees, and
customers coupled with a thorough approach to operational assessment and
improvement, I am pleased to share with you a sample of my career
contributions:
. Enhancing productivity of table games department by partnering with
upper management to implement comprehensive process improvements and
to increase communication.
. Playing a key role in streamlining communication and response time for
employee scheduling by designing and instituting revision to working
department policy.
. Collaborating as member of Standards and Procedures Committee in
restructuring table operation protocols and dealing methods for
uniformity by observing, analyzing, and updating casino gaming table
game policies and procedures.
. Recently completed certification in Human Resource Management at Saint
Joseph College, West Hartford, and CT. with proficiency meeting the
demands of professional practice and current business functions such
as recruitment and staffing, training and organizational development,
compensation, employment and the Law, benefits, integrated HR; Excel,
Microsoft Word and Microsoft Office.
Please accept the enclosed resume as an introduction to my professional
background. For more detailed information, please contact me at your
earliest convenience.
Thank you for your consideration. I am confident you will find me to be an
asset to your team, and I look forward to your call.
Sincerely,
Donald L. Smiley
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