Sales Technical Support

RABI HAMSI

**** ***** ****** ***. **. Brooklyn, NY. 11230 ****.*****@*****.*** 718-***-****

PROFILE

Multi-skilled and multilingual I.T. professional specializing in System/Network support who is able to perform

multiple duties in different environments, while advancing his higher education and industrial certifications.

EDUCATION

Touro College (New York City)

• Attending Master in Information System, Data Communication Program Expected graduation

June 2012

Touro College (New York City)

• Bachelor of Science in Business Management & Administration, GPA 3.08 Jan. 2010

Concentration in Data Communication (Computer Infrastructure and

Networking)

Touro College (New York City)

• Associate Of Science, GPA 3.1 (Honored in Dean’s List) June 2008

Cisco Networking Academy (Touro College – New York City)

• CCNA 1: Networking Basics (Course accomplishment Only) June 2007

• CCNA 2: Routers and Routing Basics (Course accomplishment Only)

RELATED WORK HISTORY

Computer Lab. Technician, Touro College, Brooklyn NY April 2008 to Present

• Assist Faculty/Staff with troubleshooting in computer labs.

• Replenish supplies and oversee all other lab equipment.

• Setup Computer Labs for Faculty, Students and Staff.

• Prepare Labs for events at 3 buildings (Meetings, Open houses, etc.).

• Secure Lab equipment and enforce all rules concerning the use of the Labs.

• Refresh over 112 Computers using Norton Ghost 32 each semester.

(I.T. Internship), FENDI/ LOUIS VUITTON Dec. 2008-Jan.

• •

2009

• Assistant Of I.T. Director: Responsible for the Technical support for all the •

Stores of Fendi North America.

• Interviewed Remote Help desk Representatives Located in Italy, and

coordinate their work with Local Store Managers.

• Desktop/LAN Support of the corporate office located at 5th avenue, New

York City.

• Documented new procedures and executed comprehensive training plans to

sales managers.

Point of sales (POS) Support, [PC express, Sbarros Pizza](On Call/Part Time, Since March 2008

•

Contractors)

•Troubleshooting Aloha POS (point of sales), server connectivity and

network configuration for businesses.

• Making and running network cables. (Cat5, Cat5e) and Setup of New POS

machines.

Advance Network Consulting Nov. 2007– Dec. 2007

• Migrated clients (90+) workstations into new servers running MS 2003

Server.

• Supervised Backup Sensitive Clients Data (Law firms) and restoration.

• Configured Blackberry PDAs to connect to the new MS exchange server.

PELL Administrator, Touro College Jun 06- Nov. 06

• •

• Backed up and processed sensitive data using Terminal servers (ex: IBM A/S

400).

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RABI HAMSI

1996 Ocean avenue Apt. 1G. Brooklyn, NY. 11230 ****.*****@*****.*** 718-***-****

• Interacted with different organizations (NSLDS, COD

• Maintain a close working relationship with Enrollment Services, the Bursar's

Office, Registrar's Office, and other university personnel.

Freelance Consulting, (Self Employed) Dec. 1997 –present

• Basic Web design and Digital Reproduction and Ads Promoting.

• Desktop and Networking Support for small to mid-sized businesses.

SKILLS AND EXPERTISE

• Interpersonal Communication:

Understanding written sentences and paragraphs in work related documents.

Talking to others to convey information effectively.

• Help desk and Technical support:

Will repair Workstations and Laptops, On site/ Remotely.

• Networking and System Administration:

Install, Migrate/configure Nodes (Printers, Workstations, phones [Asterisk/Cisco Phones

• Business Orientation:

Reselling/Recycling Hardware through (EBay, CL, Liquidation.com

• Purchases consulting (Providing Technical advices)

• Languages : Fluent in French, Arabic and English. Also Conversational Spanish.

KNOWLEDGE

Programming in PHP, Delphi, Visual Studio, Action Script

•

Circuit boards, processors, chips, electronic equipment, and computer hardware and software,

•

including applications and programming

Administrative and clerical procedures and systems such as word processing, managing files and

•

records, stenography and transcription, designing forms, and other office procedures and

terminology

Ability to modify many kind of machines.(IBM Bios Password,IRobots, Playstation 1-2, PSP,

•

Xbox360 ROM Flashing)

VOLUNTEERING

•

• OneBrick.org: October 6, 2009

Hands-on Teaching basic PC skills for East New York Children.

• Jan. 2010 to Present

Brooklyn Public Library: Computer Coach: Educating/Training users in

using computer system.

Available for Relocation & Travel

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RABI HAMSI

1996 Ocean avenue Apt. 1G. Brooklyn, NY. 11230 ****.*****@*****.*** 718-***-****

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