Manager Six Sigma

Shruti Garg

Phone: 425-***-**** *******@*****.***

Summary:

Aspire to take a challenging role as a Program Manager where superior endeavors in planning and executing strategic

business processes would assist organization in increasing productivity in business.

Competencies:

• 2+ years of experience in business strategy analysis, and identifying business opportunities in market.

• Optimized resource utilization by maximizing productivity and process improvement using Lean/Six Sigma skills.

• Experience working in wide-ranging business projects in IT industry and write technical documentation SOW,

RFPs, SLA’s, BRDs, Functional Specs as per industry standards.

• 4+ years of experience with software product development and sale in B2B business environment.

• Multilingual and outgoing, also very creative with an entrepreneurial spirit.

Education:

Masters of Business Administration, Focus: IT/Product Development, Seattle University, USA, Dec-2008

Business Intelligence Certificate, Bellevue College, USA, August-2009

Software skills:

MS Office: Word, Excel (Pivot Tables), PowerPoint, Outlook

Databases: SQL Server 2008

Documentation: RFP, SRS, Sequence Diagrams, Activity diagrams, Use case Scripts

Languages: HTML, CSS, JavaScript, TCP/IP Concepts

Work History

TechMahindra Americas Inc, Bellevue, USA (Nov 2009- April 2010)

Role: Technical Associate

Mobile Handset Application Testing- As a technology consultant, the job function was to assure the functionality of

applications loaded on Mobile devices (windows & Android Platform) running on AT&T network.

• Worked on mobile devices running on GSM, GPRS, and WCDMA networks. Functionality and performance

testing of various applications powered on AT&T network with windows-mobile and non-windows based OS.

• Tested various devices manufactured by OEMs including Dell, HTC, Apple, LG, Samsung, and Pantech, iphone.

• Tested various applications such as WAP, SMS, MMS, IM, Camera, Misc and Generic 3 rd party applications in

DDA and DDR environment.

Achievement:-Attained extensive knowledge of popular software & Hardware features yet to be launched in mobile

devices (hottest technology sector) in market by various OEMs such as Samsung, LG, Apple, Sharp, and Pantech.

Rane, Mukilteo, USA

Role: Quality Control Associate-Lean/Six Sigma (July2007-July2008)

The scope of this project would be to evaluate the manufacturing process of TTM 57 SL and improve productivity by

employing six sigma technologies.

• Prepared manufacturing process models, using value stream map tool to depict information flow, raw material

flow, labor usage at every step.

• Used the theory of constraints to identify the processes where the WIP was accumulating.

• Designed future value stream map by eliminating the wasteful processes and suggested ways to optimize resource

utilization in the overall manufacturing process. (Work Internship).

Achievement: Analyzed overall business process and identified ways to reduce cash burn, improve cash flow, increase

customer demand for existing products and eliminate waste.

Child Haven, Seattle, USA

Role: Software Requirement Analysis (Sep2008-Dec2008)

VSSS- Van and Staff Scheduling System-This application was designed to automate the scheduling process.

• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC.

• Performed GAP and Risk analysis of existing system and evaluated benefits of new system. Developed use cases,

workflow, screen mock ups, and conversion requirements.

• Determined user/business/functional requirements. Created vision & scope documents; business process models,

use case diagrams, activity diagrams, and state chart diagrams. (Work Internship).

Achievement: Documented functional specifications and created prototype of VSSS for multiple users based on the

requirements provided by one user.

The Boeing Company, Renton, USA

Role: Business Strategy Analysis-Flight Operations Software(Jan2008-Mar2008)

This case study focused on development of integrated flight operations software solution based on customer demand.

• Assessed the strengths of Boeing CAS division with respect to its potential competitors. Analyzed the trends in

the Business Aviation Industry to prepare a precise SOW for the project.

• Recommended agile software development as opposed to traditional methodology so as to promote a disciplined

software development process that encourages frequent inspection and accountability. (Work Internship).

Achievement: Successfully conducted interviews with chief pilots of corporate flight departments in spite of being

outsider to Boeing.

Paccar, Bellevue, USA

Role: Technical Analysis and RFP-Warranty claim processing system (Sep2007-Dec 2007)

RFP was designed to outsource warranty claim processing. This system was proposed to improve efficiency.

• Prepared RFP & SLA that detailed project mission, process flow and functionality of WCPS. The proposed new

system focused on 1) Receipt and processing of information, 2) IT structure and 3) Supplier interface.

• Proposed WCPS was expected to deliver better results using metrics such as cycle time measurement, warranty

cost per truck/part, cash flow, availability of system, customer satisfaction index scores, qualitative feedback on

reported defects. (Work Internship).

Achievement: Determined functional specifications of WCPS such that actionable automation provided data mining

support to enable manufacturing identify the defected parts and fix them before they are manufactured.

Minerva Info Information Technologies, Noida, India

Role: Product Manager (Apr1999-Dec2003)

• Involved in Planning networking events in building brand name.

• Active in conducting joint discussion sessions between developers and business stakeholders to proactively

manage the development of software applications throughout the SDLC.

• Enhancing communication strategy by educating the clients about service offerings.

• Increased Revenue through goal focused and relationship focused marketing programs.

Achievement: Successful in bringing business by educating and developing relationships with high profile customers.

Encouraged joint discussion sessions with customers to enhance customer experience.

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