Project Manager Sales

Natalia Mykhaskiv

***-* ****** ** ( West Hampton Beach, NY 11978 631-***-**** (

************@*******.***

http://www.linkedin.com/in/nataliamykhaskiv

SUMMARY

Operational Project Manager and Analyst for Business/IT based projects.

Expertise within Sales and Finance departments and extensive experience

working with related Supply Chain software and systems.

SKILLS AND TECHNICAL EXPERIENCE

Software: Salesforce.com, MS Visio, SAP, COPE, CPMS, OLP, MS Excel and

PowerPoint, Project Charter, CA Service Desk, Use Cases

Additional Skills: Ad hoc testing, Special Event Coordination, Project

Scope Documentation, Report Writing, SDLC Methodology, System

Design/Management, Problem Resolution Strategies, Internal Communications,

Customer Satisfaction/Retention, Process Analysis, SOX

PROFESSIONAL EXPERIENCE

CA Technologies (Formerly Computer Associates), Islandia, NY

2006 - Present

Sr. Sales Operations Analyst

(1/2008 - Present)

. Act as the primary point escalation for Channel Sales BU World Wide

system failure, system enhancements and partner issues

. Manage multiple projects with medium to high business complexity and

significant cultural challenges

. Prepare project plans using MS Word and create flow diagrams using MS

Visio

. Lead, plan, and coordinate project and meetings as well as tracking

project progress report

. Produce the deliverables according to what is stated in the project

definition document

. Have brought all regions together by training and coordinate with

World Wide Sales Operations which has eliminated silos and streamlined

business processes across regions

. Increased resolution to issues by interfacing with PRM vendor on daily

basis to make sure business needs are met

. Analyze sales organization needs, identify problems, research issues,

develop and communicate solutions

. Plan flowcharts, policy and procedures, user guides and instructions

for entire BU

. Write thorough specifications for system enhancements and new hire

training

. Identify and communicate continuous process improvements as it relates

to all departments

. Successfully complete annual SOX - audit and compliance walkthroughs

. Implemented new process for Reseller contract renewal which resulted

in 68% on time renewal compared to 0% of previous year

Projects/Achievements:

. PRM (Business Lead for RMDM/Project Manager for 2 work streams)- In

progress

o Analyze and document data and processes to assess future

integrations

o Manage Partner Portal and Opportunity Management work streams

o Meet with clients and world wide teams from internal marketing,

sales and finance to gather requirements

o Draft Use Cases based on the requirements and business knowledge

. Co-Term Release (Project Manager) 8 Months

o On- going Global project for PRM system enhancements and changes

. IQ - Indirect Quote (Business Lead for Recovery Management Data

Modeling BU) - 1 Year

o Gather requirements from Sales and Finance

o Automate approval generation and calculations for special

pricing

. RMA - Return Merchandise Authorization (RMDM Business Lead) - 1 Year

o Provided requirements for RMDM BU

. Salesforce 6.0 release (Business Lead/Admin) - 6 months

o Gathered requirements and provided training to Sales team in

Tampa office

o Act as super admin user in Salesforce.com

. Salesforce 7.0 Upgrade (Business Lead for RMDM BU) - 4 months

o Gather requirements and communicate changes to the business

units

o Perform Ad Hoc testing and work flow system check out prior to

software system release

Sales Accounting Representative

(6/2006 - 1/2008)

. Analyze Distributor and Reseller contracts to make sure customer was

up to date

. Work closely with Production, A/R and A/P departments to ensure order

processing is complete

. Investigate customer issues (i.e. lost orders, miss-shipment, wrong

shipment)

. Liaison between CA, Inc. and Zomax (warehouse) on daily basis for

order tracking purposes and issues resolution

. Provide reporting to management on tracked issues and analyzed

trending

TD Bank, West Hampton

9/2005 - 6/2006

Teller

. Provide excellent customer service as per Commerce Bank (now TD Bank)

reputable training program

. Three award recognitions for secret shopper evaluations (scores of

100%)

. Perform transactions from customers, reconcile cash drawer, and

research customer inquiries regarding other financial products

. Protect the privacy of all customers by following the bank's strict

privacy policy and guidelines

. Train and supervise new hires

Dressbarn Inc, Riverhead, NY

6/2001 - 9/2005

Merchandising /Inventory Control Manager

. Train and supervise new associates on corporate guidelines and

objectives

. Assist in the planning of operating activities necessary to meet or

exceed established budgeted sales, expenses, profit, and productivity

goals

. Execute merchandising plans and maintained inventory levels

. Oversee floor moves, preparation of merchandise displays and

presentations; exercise judgment and discretion in applying

merchandising concepts and guidelines

EDUCATION/AWARDS

Hofstra University, Hempstead, NY

* Bachelors Degree: International Business Administration 2004

* Masters Degree: Quality Management; Business Administration, Expected

2012

CA Awards:

* Going Above, 2009

* Operational Excellence, 2009 Q2

Fluent in Ukrainian, Russian, English and Spanish

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