Manager Customer Service

Insightful and articulate; Adept at group dynamics and motivating staff to

achieve company goals

Focus on result; Effectively identify and resolve problems using creativity

and available resources. Tackle tough problems and follow through to

satisfactory conclusion

Areas of

Expertise:

. Strategic Planning

. Multi-Site Operations

. Strategic Alliances

. New Business Development

. Logistics & Distribution

. Finance & Budgeting

. Organization Design & Development

. Budget, Financing Planning

. Organization and Time Management

. ROI-Oriented Philosophy

AFFILIATIONS

. Member City of Oxnard Police Officer's Retirement Organization, 1986 -

Present

. Member California Narcotics Officers Association, 1983 - Present

HIGHLIGHTS OF QUALIFICATIONS

. Special Forces Weapons Training Instructor, United States Army, 1970-1973

. Special Forces A-Team Weapons Leader, United States Army, 1970-1973

. Police Officer (Retired), Oxnard Police Department, 1976-1986

. Narcotics/Vice Investigator, Oxnard Police Department, 1980-1983

. Qualified Narcotics Expert, Ventura and Los Angeles County, 1980-1993

. Completion of Drug Enforcement Ratification Training School, conducted by

United States Drug Enforcement Administration, 1980

. Private Investigator, licensed by the State of California, 1986-1993

. California Criminal Courts Investigator, Los Angeles County Criminal

Court Division, Superior Court, 1988-1993

. Death Penalty Investigator, State of California, Los Angeles, CA, 1990-

1993

. Loss Prevention Investigator, Navy Exchange (Dept. of Defense) Port

Hueneme, 1993-2000

. Completion of Fire Detection & Prevention, First Alert Fire Protection,

Inc., 1999

. Loss Prevention Manager, Off 5th SAKS Fifth Avenue, Camarillo, CA. 2000

. Completion of Interview and Interrogation Techniques Seminar, Wicklander-

Zulawski & Associates, 2000

. Security Shift Manager, Barton Protective Services (Amgen, Thousand Oaks

Site), 2001-2002

. Security Operations Manager, Barton Protective Services (Amgen, Thousand

Oaks Site), 2002-2004

. Account Manager (Post Commander), Boyd & Associates Security (Baxter

Healthcare, Thousand Oaks Site), 2004 - 2006

. Branch Manager (Ventura County), Boyd & Associates Security, Oxnard, CA.

2006 - 2009

1

Actively seeking a position as a

- SECURITY OPERATIONS MANAGER-

with a reputable organization in need of a professional with

uncompromising milieu in different executive positions such as Security

Manager and Security Operations Manager; with solid experience that will

benefit from initiative, organizational skills, hard work ethics, multi-

tasking abilities, and drive to exceed corporate objectives.

Dynamic, highly motivated and goal-oriented professional with 14 years of

unyielding experience in different companies in an executive position as

Security Manager and Security Operations Manager. Management executive with

14 years' experience leading successful start-up and turnaround of

companies. Identify strategic acquisitions to gain market share.

Capitalize on market opportunities to drive revenues, profits, and growth.

Strong general and P&L management experience. Strong interpersonal and

communication skills from both business operations and client base

perspectives. Pro-active, self-starter who is able to multi-task in a fast

paced environment while helping produce high quality work.

Key Strengths

> Leadership - Established loyalty, trust, in both Barton Investigative

Services and Boyd & Associates Security. Lead companies in the lowest

overtime rate (less than 1.7), while making record profits for the

companies.

> Team Building - Recruited management team noted for integrity and

competency in 2006 with zero turnover rate by 2007. Developed employee

recognition program and employee development programs to strengthen the

company's turnover rates.

> Entrepreneur/Innovator - Established new programs that involved sub

ordinance's understanding of the company better. This involvement

resulted in low overtime rate and minimal turnover rates in 2007

through 2009.

> Negotiator - Researched and developed how to upgrade existing vehicle

patrol fleet, resulting in the overall upgrade of company's entire

fleet, while saving the company over half of what it had budgeted for

the upcoming year 2007 in vehicle acquisition and maintenance.

> Customer Service/Customer Relations - Maintained high level of customer

service after company acquired customer's contract for service by

focusing on new corporate goals of quality, not quantity, and by

establishing solid customer relationships.

Professional Experiences

BOYD & ASSOCIATES SECURITY E North Hollywood, CA

2006 - 2009

Established 1968, a private security company, offering security services

to public and private sectors, with sales of $25 million and 1000 employees

in 4 branch locations in Southern California. Customers include the City

of Oxnard, Dallas Cowboys Football team, Marriott Hotel chain, Los Posas

Country Club and Saticoy Country Club, to name a few.

BRANCH MANAGER OF VENTURA COUNTY

< From 2006 - 2009, turned around branch, initially, by providing training

programs, improving recruiting and updating all established programs.

< Implementing employee recognition program, employee development program

and employee input program. Instrumental in establishing formal written

customer post instructions and policies, established job descriptions,

pay scale, and annual written performance reviews for all employees.

< Full P&L responsibility for $12 million in operating budgets, with 7

direct, 200 indirect reports.

BARTON INVESTIGATIVE SERVICES E Atlanta, GA

2001 - 2004

Established 1965, a private security company. It offered security

services to professional, private, and residential clients, throughout the

continental United States, Hawaii, and Alaska. Amgen, Baxter

International, and Johnson & Johnson were some of its largest clients on

the West Coast.

SECURITY OPERATIONS MANAGER

< From 2001 - 2004, updated training programs, at the Amgen Corporate

Headquarters Facility in Thousand Oaks, CA, improved recruiting and

updating of all established programs. Employee development program and

employee input program.

< Establishing formal written customer post instructions and policies, and

established job descriptions, improved pay scale, and annual written

performance reviews for all security employees. Had direct control of

152 security personnel, with 40 direct, 60 indirect reports per year, as

well as daily security reports.

< Helped to improve officer pay.

< Reduced monthly overtime from 7.2% to 1.4%.

< Implemented a program to reduce open posts, which as per contract, cost

the company for every open security post (zero open posts during

tenure).

< Assisted in the move into a new security building and a 5 million dollar

communications center.

Barton Protective Services, Inc E Thousand Oaks, CA November 2001-

November 2002

Shift Manager (Day Shift)

< Control the daily operations of security officers in the protection of

Amgen's property and assets. To schedule officers on a weekly basis,

train those officers in policies and procedures of the facility.

< Trained with the EH&S (Environmental, Health & Safety) Department on

safety, OSHA, and reporting of any violations that were observed on

site.

Off 5th SAKS Fifth Avenue E Camarillo Outlet Mall

January-November 2001

Loss Prevention Manager

< Conduct audits of all departments from receiving to customer service.

To protect all assets of SAKS 5th Avenue through observations and

investigations of all suspected employees and patrons, and apprehend all

individuals violating their policy.

U.S. Navy Exchange (DOD) E Port Hueneme, CA

June 1993-January 2001

Loss Prevention Detective

< To protect all properties of the Navy Exchange, to observe and

investigate any suspicious behavior, trends, or excessive money losses,

to investigate and apprehend those individuals that violate the policies

and procedures, rules and regulations of the U.S. Navy. To observe and

report any violations of OSHA rules & regulations.

Self-Employed, Oxnard E California

August 1987-June 1993

Private Investigator, Los Angeles Criminal Courts Investigator

< Working for Private and Public Criminal Attorneys, to investigate,

observe (surveillance), and interview witnesses and clients in criminal

court matters. To investigate private and public matters from clients

that sot out our services.

Tri-County Investigations E Ventura County, CA

1987 - 1988

Investigator, Ventura & Los Angeles Counties

< Working with Private & Public Criminal Attorneys, to investigate,

observe (surveillance), and interview witnesses and clients in criminal

court matters.

< To conduct undercover investigations at several client facilities for

the purpose of detecting criminal activity (theft, drug & alcoholic work

violations, any unsafe workers practices) and reporting them to the

client.

Oxnard Police Department E Oxnard, CA

June 1981-August 1983

Narcotics/Vice Detective

< To apprehend narcotics violators, set up and conduct undercover

narcotics investigations, and work with all county agencies to eradicate

the flow of narcotics into Ventura County.

Oxnard Police DepartmentE Oxnard, CA

March 1976-August 1986

Police Officer

< To protect all assets, public and private, for the City of Oxnard, to

protect and serve the community from all violators of the laws, to

enforce all laws, local, state, and federal. To apprehend all

individuals who violate those laws.

U.S. Army E Fort Bragg, North Carolina

April 1970-April 1973

Weapons Instructor, Weapons Sergeants 7th Special Forces Group (Green

Berets)

< Instruct and train all incoming recruits in light and heavy weapons.

Light and heavy weapons team sergeant for Special Forces A-Team.

U.S. Army E Fort Bragg, North Carolina

April 1970-April 1973

Weapons Instructor, Weapons Sergeants 7th Special Forces Group (Green

Berets)

< Instructor, Weapons & Tactics of Urban Warfare, trained first S.W.A.T.

units from L.A.P.D., and first ever S.W.A.T. in the nation.

PROFESSIONAL ACHIEVEMENTS

> Completion of U.S. Army Special Forces Training School

> Completion Ventura County Police and Sheriff's Academy, obtaining

P.O.S.T. (Police Officer's Standard and Training) Certification

> Completion Drug Enforcement Ratification School, conducted by U.S. Drug

Enforcement Administration

> Completion of 12 (8 hours) training seminars on drug enforcement,

conducted by Ventura County Sheriff's Department

> Completion of Intermediate P.O.S.T. (Police Officer's Standard and

Training) Certification

> Private Investigator License, licensed by the State of California

> California Criminal Courts Investigator

> Certification for Fire Detection & Protection, First Alert Fire

Protection, Inc.

> Certificate of Completion, Interview and Interrogation Techniques,

conducted by Wicklander-Zulawski & Associates.

HONORS AND AWARDS

> G-3 Outstanding Testing Trainee - U.S. Army, Fort Ord, California,

1970. Recipient Top Training Award for outstanding individual effort

during basic training. The award is given to the highest training

individual with the highest score of 5 categories, outstanding trainee

(2nd), physical training (1st), marksmanship (1st), platoon leadership

(1st), and squad leadership (1st). Out of a total possible 76 points,

75.5 obtained, highest score achieved since the inception of the

scoring system that was used in 28 years.

> Airborne Parachute Wings - U.S. Army, Fort Benning, Georgia, 1970.

Completion of U.S. Army Airborne Parachute School.

> Special Forces (Green Beret) Training - U.S. Army, Fort Bragg, North

Carolina, 1970 - 1971. Recipient of the "Green Beret" upon the

graduation of the specialized combat techniques and tactics training

from the JFK Center for Military Assistance. Recipient expert marksman

rating on all weapons from around the world.

> Jungle Expert Award - U.S. Army, Fort Sherman, Panama Canal Zone, 1971.

Completion of training in the art of survival in the jungle at the

U.S. Army's Jungle Operations Course (JOC).

> Leadership Advancement Program - U.S. Army, Fort Bragg, North Carolina,

1971. Completion of Leadership School for Non-Commissioned Officers

(NCO).

> P.O.S.T. (Police Officers Standards and Training) Certificate - Ventura

County Police and Sheriff's Academy, Camarillo, California, 1976.

Completion of graded testing of all standards for obtaining

Certification for Police Officer.

> Marksmanship Award - Ventura County Police and Sheriff's Academy,

Camarillo, California, 1976. Testing for one of the highest awards in

the Academy, use of and expertise of firearms.

> Intermediate P.O.S.T. (Police Officers Standards and Training)

Certificate - Completion of Five Years of continuous police training

and service.

> Private Investigator License - California Consumer Affairs Department,

Sacramento, California, 1986 - 1994. Completion of qualifications and

testing for Private Investigator's License.

> Fire Detection and Prevention Certificate - First Alert Fire Protection

Inc. Completion to Instruct and Train in Fire Detection and

Prevention.

> Interview and Interrogation Techniques - Wicklander-Zulawski &

Associates, Torrance, California, 2001. Certificate of Completion on

techniques in interviews and interrogations.

Educational Background

Associates Degree, Administration of Justice, Minor: Business

1976

Ventura Community College - Ventura, Ca

GPA: 2.8, Major: Administration of Justice

Retired Police Officer / Narcotics Investigator, Oxnard Police Dept.,

Oxnard, CA. 93030

Interview and Interrogation Techniques, Wicklander & Zulowski, Chicago,

ILL., 2001

Administration of Justice, Ventura College, United States, 1977

Team Leadership School, JFK Center for Military Assistance, Fort Bragg,

N.C. 1971

Leadership Training School, Fort Bragg, N.C. 1970

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