Sales Representative Manager

Angelia Brascom Ph#719-***-****

**** ******** **** ** ******** Springs, CO 80925

************@***.***

SUMMARY:

I h ave nearly 5 years of experience with providing desktop and helpdesk support in a Windows

b ased environment. I have supported as many as 150 end users working as many as 50 tickets per

d ay answering as many as 75-100 phone calls daily. I am proficient in troubleshooting software

i ssues.

T ECHNICAL SKILLS:

O perating Systems: Window 7 - Windows NT/XP/2000/2007/ -Windows Vista

Database Systems: Access, Seibel, Remedy, E-bus and UNIX, SQL

Applications: Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Word

U tilities: Norton Antivirus and Avast

Troubleshooting, Installation of Operating Systems

COLLEGE EXPERIENCE:

Network Security: (Hacking Exposed) IP Configuration, Virtual Windows (Linux, BackTrack),

S am Spade, netcat, nmap, WireShark

Java Programming I, II, III (JSP Developing)

EDUCATION:

A AS – Computer Science with Honors – Everest College May 2000

BS - Information Technology June 21, 2010 CUM LAUDE (with Honors) Colorado Technical

U niversity, Colorado Springs, CO

Certifications June 2010:

Client Java Programming

Server Java Programming

COMPTIA Networking Fundamentals

COMPTIA Security Fundamentals

Object-Oriented Methods

Software Engineering Application

Professional Communication

Associate Degree in Computer Science C/S. CO

C ertificate of Completion in Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

L -3 Communications/ITT Sensor, C olorado Springs, CO June 2008 to Sept 2008

Configuration Manager Specialist

• Multi-tasked while converting paper baseline specifications, TOs and ICD to Ms Word

• Collected reviews, inputs and maintained data into the organization’s configuration management

s ystem

• Worked productively in a team environment to exceed the project goals.

• Analyzed modification in product design and aids in the activity to effectively

• Assisted in development of technical documentation such as tech sheets and installation

i nstructions. Participated in QMS development and administrative activities such as QMS record

d evelopment, internal process, audit trail, training, etc.

• Formatted documents and guidelines in support to Program CM for baseline control with

p roofreading techniques including writing and editing skills

• Worked with several projects including the IDL and Mylar Project using Excel format and other

t emplates

• Generated and modified PLs in the PDMS System

Hewlett Packard March 2006 to March 2008

/Inside Sales Representative

• Utilized collected data from e-mails and other Web-base sources to maintain track of business

c ontacts and imported the contents in Ms Access. Responsible for developing reports, m anaging

d atabases and modification of such.

• Held lead position with 6 team members on the public sector team.

• Generated database that would import current product information

• Navigated through data system to searched and find customer’s files

• Generated and achieved monthly/quarterly goals

Zurich North American Insurance Co M ay 2001-Feb 2006

Claims Adjuster

• Imported data from a variety of sources from a web-base and then analyzed them to make a file of

t he date and resources and mapped their addresses using Ms Access

• Maintained track of content and phone number s of customers using Ms Excel and Ms Access.

• Interfaced with clients with both verbally and written communications skills resolving complaints and issues

• Multi-tasked while researching policy deductible, liability, secured information and coverage for

c lients.

• Calculated deductible for accidents.

• Formulated and responded to phone calls, email and personnel requests in reference to vehicle

a ccidents.

United States Army/Air Force Civil Service, GE/CO M ay 1995 – May 2000

Pricing Scanning Coordinator

• Generated and prepared and presented weekly status reports regarding accounts

• Generated new account spreadsheets using Ms Excel

• Trained and assisted new employees with products and systems

• Coordinated scanned products

Contact this candidate