High School Technician

Shannon Wong

*** ******* **. *** **, Mountain View, CA 94043 650-***-****

********@*****.***

Education

Stanford University class of 2010

B.A. English with a Creative Writing emphasis; Minor in Chinese; GPA: 3.56

Work Experience

Technical Account Specialist - Google, Inc May '10 - present

Provided professional email and phone support to Google Enterprise

customers

Participated in a team project to enhance the customer support experience

Evaluated Google products to determine areas of improvement

Residential Computing Consultant [RCC] - Stanford University Sept '07 -

June '10

Taught an introductory computing [CS 1C] & a multimedia production course

[CS 2C]

Provided dormitory network and technological support for personal & cluster

computers

Counseled high school and college students living in the dormitory

Promoted to Residential Computing Associate [RCA] Jul '09 - June '10

Developed and led the training course for new RCCs

Projects included leading CS 196, a computer consulting class, and planning

social events

Promoted to CS 1C Coordinator Aug

'09 - June '10

Re-organized the curriculum to better engage student interest

Managed a team of 25 RCCs to teach CS 1C for 1 hour per week to over 140

students

Promoted to CS 196 Coordinator 'Dec '09 - June '10

Updated the curriculum & course reader to enable students to troubleshoot

new technologies

Organized a team of RCAs & RCCs to teach CS 196 for two quarters

Meyer Tech Desk Consultant - Stanford University Dec '06 - June '10

Provided courteous multimedia & tech support for library patrons

Promoted to Consultant Team Leader Sept '08 - June '10

Monitored attendance, updated the Meyer Tech Desk wiki & blog, tracked

statistics

Trained, mentored, and evaluated Meyer Tech Desk consultants

Summer Computing Cluster Technician - Stanford University Jun '09 - Sept

'09

Resolved hardware, imaging & network issues with personal & cluster

computers

Updated the Conference Computing wiki

Additional Qualifications

Technical Background

Photoshop, Premier, Final Cut Pro, Audacity, GarageBand, Soundforge,

Salesforce & MS Office

Windows, Mac OS X, Linux, Unix

Familiar with computer hardware

Some experience with Java, HTML, LaTeX, C++, and Python

Languages

English [native], French [7 yrs], Chinese [3 yrs], Japanese [<1 yr]

Other Activities

Founded Still a LAN, Stanford's LAN party planning student group

Worked on the Stanford Savoyards' tech crew to put on Gilbert & Sullivan

operettas

Co-writing a film script with Matthew Chung (Office of the Dead 2009]

Creative portfolio hosted at www.mangohat.wordpress.com

Ballroom dance, creative writing, parkour, fencing

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