Customer Service Manager

Location:

Posted:

July 09, 2010

Bridget J. Pearson

570-***-**** . ***********@*****.***

Dedicated marketing professional with a strong track record of developing

customer loyalty and managing retail sales operations

QUALIFICATIONS

Extensive knowledge of Windows based applications

Strong oral and written communication skills

Proficiency in managing multiple tasks simultaneously

Demonstrated ability to effectively utilize all resources available

Natural leadership and intuitive skills

PROFESSIONAL EXPERIENCE

Hollister, Rockaway, NJ 06/2010

to present

Manager in Training

. Manage presentation standards to promote a positive shopping

experience

. Identify and schedule quality recruits to maintain staffing levels

. Recognize loss prevention concerns and current shrink rates

. Represent the brand to ensure superior customer service

. Execute store operations establish through the Program

CVS/Pharmacy, Brodheadsville, PA

06/2009 to 04/2010

Assistant Manager

. Manage overall organization, supervision, and policy implementation

. Responsible for driving store execution and performance 100%

. Control sales and inventory management

. Perform financial management procedures

. Staff, train, and develop employees

CVS/Pharmacy, East Stroudsburg, PA

09/2007 to 06/2009

Shift Supervisor

. Oversee employees progress in accordance with policies and procedures

. Assist with inventory management

. Resolve customer concerns

. Handle daily cash flow

EDUCATION

East Stroudsburg University, East Stroudsburg, PA

2005 to 2009

Bachelor of Science in Business Management, emphasis in Marketing

Economics Minor