Project Manager Supply Chain

Neil Burgess

* **** ****** / **** *****, CT *****

203-***-**** / ********@**.********.***

Objective:

Information Technology Director

Global Enterprise Technology Enhancement

Summary

Honors:

. Spot Award: Initiated and upgraded enterprise-wide review process

infrastructure.

. High Performance Award: Reduced operating costs 50% (to $10.5 million)

by consolidating inventories.

. Service Leaders Award: Outstanding teamwork-collaboration-performance

in providing high quality, cost effective service.

Strategic Direction:

. Spearheaded vision, strategic direction and global Supply Chain

operations throughout 14 states: redefined organizational structure.

Managed long range planning, global product management, software

development with $ 5M budgetary responsibilities.

. Championed network and IT systems alignment with Six Sigma and Total

Quality Management (TQM) black belt standards.

. Led global project team to plan/set up "single-instance" of SAP/ ERP

for shared common files, databases and processes.

. Directed international operations in installation/service for

infrastructure systems: LAN, WAN, voice and data networks.

. Managed electronic data interchange (EDI) project to standardize

electronic transactions

Project Management:

. Oversaw staffing, strategic directives and training of project teams.

Directed due-diligence, prioritization & development.

. Effectively led project teams to proven results across multiple lines

of business, geographic borders, time zones & cultures.

. Participated in research & development of new disk drive technology.

. Wrote training presentations and manuals for field personnel. Created

standard for best practices and lessons learned.

. Created value for product line in jeopardy of being eliminated. Turned

around declining revenues by creating and implementing validation

system that bolstered revenue and safe guarded industry.

Quality Measures:

. Championed/introduced new quality control/security policies and

procedures aligned with Six Sigma and TQM standards.

. Spearheaded Six Sigma cases on 3PL warehouse transfer and outsource of

critical components, applying proven methodologies in supply chain

management.

. Member of Six Sigma Black Belt Project, improving pre-sale process-

decreasing cancellations from 17% ($5.6MM) to 0.

Credentials:

. MBA, MS-Project Management, BS-Computer Information Systems.

. PMP Certification (Pending), Six Sigma Black Belt, MCSE

Expertise in:

Global Strategic Alliances

Global Supply Chain

IT/ IS Project Management

IT Security Architecture

Vendor/ Third party Management

Risk Management

Technical Skills

Operating Systems: MS-DOS, Windows 3.1, 95, 98, NT 3.5, NT 4.0, Windows

2000, Windows XP, UNIX Servers. Citrix Metaframe

1.7, 1.8, Novell NetWare 3, 4, 5

Applications: Visio, MS Office, MS Project, IIS, Oracle, DB 2,

PeopleSoft

Networking: LAN, WAN, TCP/IP, .NET, DHCP, DNS, NTFS, Active Directory,

ISDN, DSL, TI, T3, Frame Relay, Fax Server,

ISO/OSI, IPX/SPX

Security: Cisco PIX, Checkpoint Firewall 1, McAfee Total Virus Defense,

Trend Interscan Virus Wall, NetIQ, Security

Manager, Websense

Network Application Software: SQL 6.5, 7.0, 2000, Exchange 5.0 & 5.5,

OWA, Netbackup, Archserve, SAP, Vista, Front

Office, Back Office, Ghost, Siebel, Veritas,

Product View, Network +, A+

Hardware: IBM, Sun, HP, Compaq, Dell, Cisco

Programming Languages: Visual Basic, SQL, Access, VBScript, HTML, Java,

Javascript, UNIX

Tools: Lotus Notes, Microsoft Office Suite (Word, Excel, PowerPoint,

Access, Project, Outlook), e

Web: IIS, ASP, FrontPage, .NET, VOIP

Career Progression & Key Accomplishments

PITNEY BOWES, INC. / Newton, CT / 2002 - 2009

Progressively promoted with increased responsibilities & accomplishments.

SENIOR GLOBAL IT PROJECT MANAGER 2003-2009

. Managed 14 direct reports in 14 states and vendors to support multi-

platform, multi-location network.

. Project lead/consultant; planned/assigned/coordinated best practices in

projects and timelines and administer all daily activities.

. Executed strategic initiatives application development, database group,

IT Processes and QA/Testing.

. Sustained stakeholder relationships across all IS functions and business

units.

. Taught strategic performance management methodologies, process

assessment, and application of technologies to business.

. Supported marketing and product management for vice president,

onsite/offshore staff, and contractors.

Neil Burgess / Resume, Page 2

Senior Global IT Project Manager Pitney Bowes Progression Continued:

Key Accomplishments:

> Led global project team to plan/set up "single-instance" of SAP for

shared common files, databases and processes. Results: 50% reduction

of days to close finances for period. Enabled 60% company growth by

securing new partners, landing new consulting engagements, and

delivering new projects. Honored with Service Leaders Award 2006.

> Led review process and infrastructure standardization in integration

of 20 separate SAPs to 3 regional systems. Results: Greatly reduced

risk with large rollouts; established greater flexibility/ability.

Received Spot Award 2007.

> Managed electronic data interchange (EDI) project to standardize

electronic transactions. Results: Saved $1.6M via automating

processing, web-based capability, executive reporting implementation

and membership collaborative portal.

> Championed, introduced, designed, implemented and ran network and IT

systems aligned with Six Sigma and Total Quality Management (TQM)

standards. Results: Reduced warehouse cost from $21MM to $10.5MM in

inventory and integrated Business Warehouse supporting 500 users at 2

plants. Honored with High Performance Award 2008.

> Six Sigma Black Belt Project. Results: Improved pre-sale process-

decreasing cancellations from 17% ($5.6MM) to 0.

VENDOR MANAGEMENT ANALYST 2002-2003

. Provided vendor/ third party management leadership authoring contract

documents, including service level exhibits, statements of work in

planning and logistics of IT supply chain management. Supplied strategic/

big picture thinking/ decisions to make and extrapolating internal vendor

costs and negotiation to leverage higher business performance.

Key Accomplishments:

> Led company's 1st attempt to bring supply chain leadership from

various business divisions and geographies together to develop common

direction and saving $MM. Results: Realigned supply chain capabilities

with strategic needs/direction of businesses, defined next-generation

supply chain vision and set of key capabilities.

PRINCIPAL FINANCIAL GROUP, INC. / Middletown, CT / 1996-2002

IT SECURITY ARCHITECTURE SPECIALIST

. Performed security architecture reviews of projects, network

infrastructure, ecommerce environments, software security, security

architecture and design work for enterprise-scale datacenters.

. Supervised all investigations into problematic activity and provided on-

going communication with technical engineers to senior management.

Key Accomplishments:

> Implemented BroadVision for Networking and Wireless, providing portal

to enhance buying experience for customers' sophisticated demands and

facilitate world-class solutions.

> Directed leading-edge CRM-enabled front office, and refreshing IT

infrastructure of organization.

COMP USA / Orange, CT / 1994-1996

IT MANAGER

. Managed staff of 8 for Business Information Systems technical staff

(systems analysts, programmers, and systems development).

Key Accomplishments:

> Implemented enterprise-wide wide-ranging Retail Transformation program

to reduce costs in store operations, merchandising, supply chain and

finance/administration and enabled future growth.

> Created Web site to accommodate 1,000,000 + hits per day.

Professional Development

Masters of Business Administration - Management & Leadership / Albertus

Magnus College

Masters of Science - Project Management / Villanova University

Bachelor of Science - Computer Information Systems / Albertus Magnus

College

Project Management Professional Certification for IS/IT - PMP pending

Six Sigma Black Belt - Pitney Bowes / Microsoft Certified Systems Engineer

- MCSE

Project Management Institute Member

ADJUNCT INSTRUCTOR-PROJECT MANAGEMENT / Albertus Magnus College / New

Haven, CT / 2009-Present

. Teach strategic performance management methodologies, process assessment,

and application of technologies to business.

BUSINESS IT PROJECT MANAGER / O.F. Mossberg & Sons, Inc. / North Haven, CT

/ 2010-Present

. IT system strategy, project management across several departments;

design/conduct LEAN workshops.

. Manage and implement Oracle platform, UNIX, and IBM AS400, IT-related

projects for supply chain management and operations, Software Development

Life Cycle, Lawson software, and EDI Platform. Responsibilities include

maintaining three WAN/LAN networks and a lab using management methodology

for IT, budget analysis, user requirements, communication of project

status, schedule development, and tracking.

. Manage IT department, developing the organization's structure, strategic

growth plans, and all operational policies and procedures. Coordinates

training of new applications, new systems rollout and implementation of

an external internet based trouble reporting program.

. Telecommunications - Acquisition, technical acceptance, installation and

testing of digital and analog circuits.

Key Accomplishments:

> Implement cost-savings plan exceeding $400K within 2 months.

> Lead role in creating paperless environment scanning Microfilm to web

documents enterprise-wide.

> Achieved $250k on contact negotiations and service discounts (vendor/

3rd party) for 3-year contracts.

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