Quality Assurance Control

** ********* **. ***. * . Jamaica Plain, MA *****

Phone 781-***-**** . E-mail *******@*****.***

Hector Gonzalez

SKILLS

Network Monitoring/Troubleshooting, Install Active Directory

VMware, MS Virtual PC, DNS, DHCP, TCP/IP, LAN, WAN, MS Office

2003/2007

Advanced OS: XP/Vista/7, Virus Troubleshooting/Bootable,

Ghosting, Laptop Repair

Subnetting, Familiar with Linux, Familiar with Redhat

Distribution Fedora, Familiar with Install/Configure

Apache/Samba, Remote Technologies: Real VNC, Citrix (GoToMyPC)

Familiar with Routers Administration, Windows Server 2003/2008

Certifications

Comptia A+

Work experience

6/18/2010

Peak System Inc.

One Day Project At UBS Financial Services

Dell - UBS Deployment Project at Rockland, MA

Deployment Technician

Deployed a new image and/or new hardware to users assigned.

Called remote support when deployment failed to troubleshoot it.

Setup new computers after deployment.

Added user's printer from the network after the deployment

Monitored reimaging process for errors.

6/2003 - 7/2009

Bose Corporation

Framingham, MA

Electronic Technician II

Configured MS Outlook Email account for new employees.

Called Customers to troubleshoot system over the phone

Made sure all Bose CD/DVD base systems meets factory

specifications and/or to customer satisfaction.

Inspected and tested electronic equipment, components and

assemblies using multi- meters, circuit testers,

oscilloscopes, logic probes and other test equipment

Used schematics to troubleshoot and repair music systems

Maintained computerized service and failure records notifying

Quality Control, Quality Assurance, Engineering, etc., of

trends.

Calibrated electronic equipment and instruments according to

technical manuals and written instructions

Analyzed and documented failure trends in SAP and other relevant

software.

10/2002 - 6/2003

Brookside Community Health Center

Boston, MA

Security Guard

Patrolled interior and exterior for customer and employee safety

Monitored daily activity within the health center.

Responsible for opening and closing the building.

Monitored security cameras

Education

9/2009-11/2009 The Career

Institute of American International College

Framingham, MA

Certification in PC Networking And Desktop Support

Hardware Assembly, Installation, and Troubleshooting

Desktop Support, Software Installation/Troubleshooting

Fundamentals of Networking, Subnetting, Network

Monitoring/Troubleshooting

Virtual Machines(VMware, MS Virtual PC, Virtual Box)

Linux System Configuration and Administration

Advanced Operating Systems (XP/Vista/7)

1/2002 - 06/2003

RETS Technical Center

Boston, MA

Technical Certification in Electronics and PC/Network Support

All course work includes both theoretical and practical labs.

Computer Architecture

Network Technology

Communication Electronics

Industrial/Digital Electronics

Contact this candidate