Software Engineer Computer

Help Desk Technician

Quality-focused IT professional with A+, MCDST & MCP certifications plus 3+

years of experience as software/hardware support specialist. Proven ability

to create and deliver solutions that meet corporate objectives tied to

business and technology performance. Effective communicator; able to

explain complex processes in easy-to-understand terms for end users.

Skilled in proactive identification and resolution of critical

systems/network issues.

CORE COMPETENCIES

Network Connectivity Testing & Application

Issues Troubleshooting Administration

Systems & Network Windows Platforms Systems

Upgrades Integration/Migration

User Training & Support Computer Workstation Problem

Tools Setup Identification/Analysis

CERTIFICATIONS

Comp TIA - A+

Microsoft Desktop Support Technician - MCDST

Microsoft Certified Professional - MCP

SELECTED ACCOMPLISHMENTS

. Maintained the desktops, network and workstations to ensure stable

operations for school systems.

. Installed operating systems, office network connections, security

software, servers, cables, routers, switches etc. in order to support the

schools computer infrastructure and computer labs.

. Advised and educated users on procedures for printer/network connections,

file access and network storage so that teachers and students were able

to complete their work.

. Taught the use of the complete Microsoft Office Suite, including Word,

Excel, Outlook, PowerPoint, Access, and FrontPage. This was done one on

one and in classroom settings both at the corporate level and in high

school classrooms.

. Debugged systems to find and correct network connection problems to

minimize down time.

TECHNOLOGY SUMMARY:

SOFTWARE: Windows 3x/9x/NT/2000/XP, Microsoft Office 97/2000/XP Pro, WinFax

Pro, Norton Anti Virus, McAfee Anti Virus, GHOST, Remote Desktop, PC

Anywhere, NetMeeting

HARDWARE: IBM compatible PCs, workstations, Ethernet & Token Ring Protocols,

Mother Boards, Video & Sound Cards, Monitors, CD-ROM Drives, Memory

Chips, IDE/EIDE/SCSI Hard Drives & other devices, SCSI Controller

Cards, Tape Backup Drives, Optical Drives, Scanners, Printers

PROFESSIONAL EXPERIENCE

Contractor: Volt

State National Insurance: Bedford, TX November 2009: May 2010 - Senior

Systems Analyst

. Analyze and modify COBOL programs

. Windows / Unix scripting

. Coordinate establishment of FTP/SFTP communication with remote

businesses(financial)

. Troubleshoot transmission and data failures.

Student - March 2009 - August 2009

Microsoft Certified Software engineer / A+ Computer Repair certified

Odyssey Information Systems. : Dallas, TX August 2008 : February 2009

Consultant at AAFES

. Analyze and modify COBOL and TELON Financial system programs

. Determine impact of proposed changes and include necessary

enhancements to requirements to eliminate impact on other products and

customers

. Part of team to establish SDLC program and documentation standards

Keane, Inc. : Dallas, TX August 2005 : December 2006

Senior Consultant

. Implement mainframe based programmer tools to facilitate SQL use and

data structure creation.

. Support billing users with information, diagnosis and resolution of

concerns and problems.

. Transform internal data to comply with external requirements in order

to enable transfer of records.

Grace Preparatory Academy : Arlington, TX 2003 : July 2005

Help Desk Administrator/Computer Science Teacher

. Install, maintain and repair computers and peripherals and inter-network

technologies.

. Install and maintain network cables and hardware.

. Diagnose problems to find and complete repairs for schools computer

infrastructure and computer labs.

. Analyze and solve computer hardware and software problems.

. Repair computer and technology equipment for technologies available in a

instructional setting.

. Advised & educated users on procedures for printer/network connections,

file access & network storage to support administrative staff and

students. (front & back office)

. Re-formulated network structure to optimize systems and security.

. Developed new computer science curriculum incorporating MS Office Suite

and Computer programming flow to enable students to be productive on

computers while incorporating other class assignment goals.

. Maintain school computer workstations, desktops and network.

Technical Systems Group : Dallas, TX 2002 : 2003

Technical Analyst / Developer

. Designed and created tool suite for application programmers and DBA's

with to create and manipulate SQL and utility commands.

. Create an encryption module to enable HIPAA compliance for masking

privacy information.

. Tool suite included COBOL, ALC and C programs and extensive SQL and JCL

generation

SPRINT : Irving, TX 1989 : 2002

Technical Analyst / Programmer

. Production Support for billing system to resolve problem situations,

determine root causes and implement irreversible corrective actions.

. Researched product needs and analyzed customer data structure to convert

architecture for implementation of new product and achieved $6M savings

annually.

. Performed all Y2K analysis on architecture programs in billing.

. Discovered, analyzed, designed and implemented performance improvements

resulting in more than 6000 hours CPU time saved in four billing

applications.

. Trained additional personnel to support architecture for billing

application code.

COMPUTER ASSISTANCE, INC., PALADIN COMPUTING : Dallas, TX 1987 : 1989

Contract Programmer

. Designed and maintained programs at J.C. Penney Systems services for

credit card processing,

. Converted billing and accounting applications at Hall Financial from

DEC/VAX environment to DOS/VS3 platform resulting in 60% decrease in cost

while meeting initial milestones.

. Supported Production to increase reliability of new billing front-end

system.

TRANSPORT LIFE INSURANCE : Fort Worth, TX 1984 : 1987

Application Programmer

. Responsible for support and enhancement of main billing system.

. Analyzed and converted accounts receivable/payable system to reduced time-

to-deposit window, gaining 36 hours of interest on $10 M in receivables

and increased data reliability.

EDUCATION

University of Texas, Arlington : BS, Information Systems (expected

graduation 2010)

Tarrant County College, Fort Worth, TX : AA, Business,

FLMI : Fellow Life Management Institute

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