Technician Computer Science

A llistai re M a i r

**** ******** **** * * ive – M iami, F L 33157 – 786-***-**** – a lmai *@*****.***

Systems/Network Administrator / Help Desk Technician

H ighly motivated and goal-oriented professional committed to acquiring a position with a

p rogressive company that will utilize my core skills and talents to their full potential in

order to form a mutually beneficial relationship between myself and my employers. Offer 10

years of individualized experience in diagnosing, t roubleshooting and repairing computer-

related issues using strong analytical and problem solving skills.

Qualifications

• Knowledgeable in Installation and configuration of Windows Server 2008, including

setting up services such as I IS, DNS and FTP.

• Advanced desktop and laptop hardware and Operating System configuration,

t roubleshooting/repair and deployment

• Exceptional experience with Windows and Macintosh client-side applications

• Basic network configuration, t roubleshooting/repair and deployment (NAT, TCP/IP, IPv4

and Port forwarding/configuration)

• Basic computer security (hardware and software-based firewall configuration and

w ired/wireless access limitations/restrictions)

• Experience with configuring and deploying multiple GNU/Linux distributions (Ubuntu,

Gentoo, SuSE)

Education & T raining

ASSOCIATE OF ARTS, Computer Science, June 2010

M iami Dade College, M iami, FL

E mployment

In-Store Computer Technician, Best Buy Geek Squad, Miami, FL, August 2009 – Present

Configure, t roubleshoot/repair Operating System, hardware and networking issues on both

desktops and laptops. Provide technical support both over the phone and in person.

Apple Specialist, Apple Inc., M iami, FL, March 2008 – December 2008

Assist customers in deciding upon the correct product for their needs. Troubleshoot

Operating System and Hardware issues on Macintosh computers, iPhones, iPods, and other

A pple devices.

Contact this candidate