Support Active Directory

Michael Brown

** ********** **** ******: 718-***-****

Staten Island NY, 10314 Email: ****************@*****.***

Technical Skills

. Qualifications: Self motivated and experienced trade floor support

technician. Provide professional quality level 2 & level 3 phone & desk

side support. Work great under pressure, fast-paced environments, and in

small/large organizations. Collaborate with project managers to meet

project deadlines.

. Software: Microsoft 97/2000/2002/2003: Excel, PowerPoint, Outlook, Word,

Access, Lotus Notes, Magic Service Desk, Symantec Ghost, Active

Directory, Citrix Client, Real Vnc, Hyena Remote Desktop, Blackberry

Desktop, Safe boot Encryption

. Operating Systems: MS-Windows 2000/98SE/95a,b/XP/3.1/NT Workstation,

Linux

. Networking basics: configure IP addresses, protocols, subnet masks, LAN

. Hardware: Build and repair computers, replace computer parts

. Market Data: BLOOMBERG, REUTERS, FACTSET, FIDESSA, RAPTOR,ILX, OMNIPOD,CHARLES RIVER, DATA STREAM, STOCKAL, BASELINE, Fx CONNECT, THOMSON ONE

FINANACIAL

. Protocols: TCP/IP, DHCP, WINS, HTTP, SMTP, FTP

. Handheld: T-mobile - 7105t, 7290, 8700g, Cingular/AT&T - 7290, 7100,

8700c, 8300

. Posses certification in Infortronics communication

Professional Experience

Core IT(consultant)/Fischer Francis Trees and Watts

8/09 - present

. Support Lotus Notes

. Performed backup and restores on tape drive

. Cleaned up space on the domino server by creating a new copy and

deleting users archive file on the server

. Configured, installed, troubleshoot Bloomberg application

. Utilized SOffront as our ticketing system

. Build machines and laptops with the standard image.

. Blackberry support, Troubleshoot blackberries using the BES

server

. Participation in disaster recovery and monitor shutdown

scenarios

. Set up remote access accounts

. Support market data applications

Comsys - Aig Investments - (contracted)

10/07 - 6/09

Desktop Trade Floor Support investment banking \back office

(Compliance and Legal) Support

. Utilize Active Directory, Administrate network user accounts on

Windows XP and handling group permission issues, security

settings

. Installing, configuring, trouble shooting Bloomberg application

. Support and troubleshoot all market data applications,

DATASTREAM, STOCKVAL, THOMSON FINANCIAL

. Configured ip address for network machines, vpn support

. Full Blackberry support.

. Ensure customer satisfaction by responding in an accurate and

professional manner

. Participation in disaster recovery and monitor shutdown

scenarios

. Extensive hardware experience with desktops and laptops

. Provided desktop support to traders and staff

. Support of Microsoft office2003/outlook/xp/vista

. Knowledge on printer/scanner and video conference equipment

. Set up remote access accounts; in house network setup/ remote

access configuration.

Asset Inventory - Cowen and Company -(contracted), Investment Bank,

New York, NY

11/06 - 10/07

Desktop Trade Floor Support

Desktop Support Technician

. Set up traders AIM account.

. Set up and network patched ip phones (cisco).

. Utilize Active Directory, Administrate network user accounts on

Windows XP and handling group permission issues.

. Responsible for installing, configuring, trouble shooting

BLOOMBERG, Bloomberg Anywhere.

. Support of Microsoft Office 2000/2003/XP, and Lotus Notes 5.x,

6.x, creating profiles for new users, developing and configuring

mail files.

. Support Market data applications which consists of

FIDESSA,FACTSET, Raptor,

. Escalate issues to appropriate support groups as necessary.

. Responsible for asset tracking,.

. Ensure customer satisfaction by responding in an accurate and

professional manner

. Resolve issues remotely utilizing remote desktop tools

. Troubleshoot trade floor communication tools example: Omni Pod,

AIM, and Windows Messenger.

. On site support for Sales Trading,ECM, back office support

. Expert on laptop and desktop troubleshooting - Dell, Hp

. Troubleshooting skills hardware and operating system related

issues for Desktops and Laptops

. Troubleshoot and configure Remote Access, vpn

. Knowledge in Windows active directory, and domain administration

. Basic networking skills

. Participation in disaster recovery and monitor shutdown

scenarios

Netlojix Communications - SOCIETE GENERALE, - (contracted)

Corporate &Investment Bank, New York, NY

03/05 - 11/06

Desktop Trade Floor Support

Helpdesk\Desktop Support Technician

. On-site support for Debt Finance trading floor which includes Basket

Trading, Equity Derivative, Program Trading, Hedge Funds, High Yield,

Risk Arbitrage, Stock Option Trading, Equities, Equity Finance,

Corporate Sales,, Money Market, Fixed Income, Commodities, Foreign

Exchange, Syndications, RMBS, Credit Derivatives, Securitization and

Derivative Finance off-site users in Greenwich, CT/Los Angeles, LA

offices. (approximately 1200+ users)

. Troubleshooting local/remote connectivity issues TCP/IP and DNS

including Secure ID, Cisco VPN, Citrix, & Global AT&T dial up.

. Responsible for installing, configuring, trouble shooting

Bloomberg, Bloomberg Anywhere and Reuters.

. Utilize Active Directory, Administrate network user accounts on

Windows NT/2000/XP and handling group permission issues.

. Responsible for restoring files via snap shot using Veritas Net

Back Up.

. Support of Microsoft Office 2000/2003/XP, and Lotus Notes 5.x,

6.x, creating profiles for new users, developing and configuring

mail files.

. Set up, configure, troubleshoot, and repair all PC / Laptop

hardware.

. Maintain and support Blackberry handheld devices.

. Proficient in Computer Associates iTrack problem management

system used to create, resolve and close issues

. Support trader workstation which consists of desktops, Reuters/Bloomberg

and EBTS.NET which are connected via Wey/Avocent Amulet boxes & keyboards

Education

TCI-College of Technology, NY, NY

12/02 - 06/03

Major: Industrial Electronics Technology- Computer Track and Networking

Technology

Associate degree in Applied Science

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References

References will be furnished upon requests

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