Engineer Customer Service

Deepak Raval, PE

*** ******* **** . ******, ** 43017 . Cell: 614-***-****

************@*******.***

AREAS OF PROFICIENCY

. Engineering and management of capital, maintenance and overhaul

projects.

. Process improvements in manufacturing and environmental compliance.

. Quality assurance through TQM and Statistical Process Control.

. Demonstrating prudency in regulatory fuel filings and audits.

. Providing customer service and tech support.

. Problem solving on the manufacturing floor.

EDUCATION

M.S. Systems Management, University of Southern California, Los

Angeles, CA.

. B.S. Mechanical Engineering, Washington State University, Pullman, WA.

EXPERIENCE

American Electric Power (AEP) Columbus, OH

Consultant (Fuel Cost Recovery) (JUL '04 - JUN '10)

. Supported FEL (fuels, emissions, logistics and river operations) in

regulatory proceedings before state utility commissions to recover

fuel costs incurred by AEP's power plants in Ohio, Virginia and West

Virginia. Prepared testimonies for fuel witnesses, responded to data

requests and supported witnesses during proceedings.

. Was the lead analyst for AEP's operating companies in fuel audits

conducted by state utility commissions of Ohio and Virginia.

. Created a widely used Fuel Cost Recovery Matrix to identify

opportunities for recovery of expended costs.

. Established excellent relationships with corporate and State offices

personnel.

Lucent Technologies & Celestica Columbus, OH

Member of Technical Staff (JUN '00 - OCT '02)

. Process owner of a plant-wide Automatic Guided Vehicle (AGV) system

and an Automatic Storage and Retrieval System (ASRS). Implemented

vendor management measures, improved operational effectiveness and

trained internal technicians to perform services previously provided

by vendors. Estimated savings were over $100,000 per year.

. Led a team of engineers and union personnel in the deployment of lean

systems on the production floor. Refined access to stores inventory

and improved the use of critical imported parts. Waste from assembly

operations was reduced by 80% and stale inventory was eliminated

altogether.

. Managed inter-departmental projects and processes in logistics: "Last

Time Buys", "What-Ifs", and storeroom valuation for M&A. The "What If"

project reduced response time needed to provide quotes to customers

from two weeks to less than an hour, and improved its functionality to

real time accessibility from all workstations on site.

Deepak Raval, Page 2

EXPERIENCE (Continued)

ADR Systems Dublin, OH

Self-employed Consultant (APR '96 - JUN '00)

Provided engineering services to automotive and chemicals manufacturers.

. Project management included boiler upgrades, water treatment and start-

ups.

. Processes included supervision of batch operations, quality control

and transfer of manufacturing.

ATOChem North America (Pennwalt) Calvert City, KY

Project Engineer, Environmental Engineer (JAN '82 - MAR '96)

. Managed sodium chlorate and Kynar polymer production areas in a 24x7

union environment. Supervised 35 operations and laboratory personnel.

. Managed process improvement initiatives at the plant level. Oversaw

procurement of equipment, construction and start-ups. Set a new on-

line record for the R134 process.

. Developed and implemented the plant's environmental compliance program

for a waste incinerator permit and the Clean Air Act.

Pennwalt Corporation (Same as ATOChem) Tacoma, WA

Environmental Affairs Supervisor, Plant Mechanical Engineer (AUG '76 -

DEC '81)

. Managed small capital projects at the plant level.

. Managed the plant's environmental program to meet RCRA standards.

. Supervised the initial hydrological and chemical investigation of a

Superfund site.

Columbia Machine, Inc. Vancouver, WA

Junior Design Engineer

. Designed equipment for handling concrete blocks.

. Provided technical support to domestic customers.

LICENSES, PROFESSIONAL AFFILIATIONS & OTHER ACTIVITIES

. Professional Engineer (Mechanical, State of Washington).

. AEP's Leadership Program at The Ohio State University.

. Participated in several workshops for improving communication and

presentation skills at AEP and at Lucent.

. Certified Manager - Institute of Certified Professional Managers.

. Long time donor of whole blood and a participant in the Apherisis

program.

. Taught Math and Calculus in evening schools at community colleges.

. Lead/Volunteer in faith based youth activities.

. Photography, visit places less traveled, reading.

SOFTWARE SKILLS

. Microsoft Office . Server Based . Mainframe

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