Customer Service Manager

Frank Kline

*** ********** ****** ****: 916-***-****

Simi Valley, CA 93055 email:

***********@*******.***

Senior Manufacturing / Operations Management

Expert experience in Plant and Operations Management. Excellent analytical, innovative problem solving skills. Able to

work well under pressure in fast paced time-sensitive environments. I am highly experienced in analyzing and streamlining

systems and processes that maximize cost reduction, productivity, quality and efficiency. Possess demonstrated ability to

successfully manage projects from planning through execution.

Core Competencies

Six Sigma Trained Supply Chain Management Team Building & Coaching

Lean Manufacturing / 5s /TPS MRP/ERP Implementation Cost-Reduction Strategies

P & L Accountability KPI’s (Key Performance Indicators) Off-Shore Transitions

Professional Experience

Consumer Products Company Santa Clarita, CA 9/09 to Present

Director of Operations

Planning, directing and coordinating operations for a small startup company engaged in the manufacturing and distribution of

personal care products.

Drake Williams, Consumer Products – SACRAMENTO, CA 10/04 to 05/09

Vice President, Operations

Consumer Products Mfg. / Distribution

Overall responsibility for the production, quality and on time delivery of products

within established budgets accomplished by realizing manufacturing efficiency,

including control of factory and material cost, inventory turn rate, material burden and

variance. Selected Contributions:

Implemented a best in class customer service delivery performance attaining a 99% report card in customer order

fulfillment and a consistent 100% compliance to customer requirements.

Outsourced high labor intensive product lines to manufacturing plants in China and Taiwan resulting in a reduced labor

force and a bottom line cost savings in excess of $442,000 in the first year of implementation.

Streamlined operations, producing significant gains in net earnings and sales. Integrated daily cycle counting to attain an

accuracy of 99.2% while maintaining high inventory turn rates.

Aggressively negotiated in-and-outbound freight contracts achieving a 33% cost reduction.

Spearheaded across the board cost reduction initiatives that reduced operational expense by over 34%.

SPEAKERCRAFT, INC. – Riverside, CA 12/02 – 10/04

Director of Operations

Consumer Electronics Mfg. / Distribution

Directed the manufacturing, quality, test, supply chain, and logistics departments through Six

Sigma and 5s Lean Manufacturing Principles. Designed the layout and led the move into a state

of the art 150,000 square foot manufacturing and distribution center four months ahead of

schedule and over $100K under budget. Selected Contributions:

Increased overall plant through put by over 125% by implementing Lean Manufacturing 5s and Virtual Mapping

Principles combined with a robust Six Sigma Program that resulted in a 35% increase in production out put yields, 22%

reduction in waste, and 52% improvement in customer satisfaction.

Attained ISO-9000 Certification and assisted our Asian suppliers attain cGMP certification through TUV, International.

Developed strategic partnerships with several substantial volume, high tech Asian manufactures to successfully transition

complex, high volume manufacturing from USA to off-shore facilities resulting in a 23% increase in overall Gross Profit.

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Frank Kline Resume - Continued

253 Goldenwood Circle Cell: 916-***-****

Simi Valley, CA 93055 email:

***********@*******.***

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IMPAC TECHNOLOGIES (Division of G.E.) 03/94 – 9/02

Director of Manufacturing Operations

Consumer and Military Electronics Mfg.

Implemented new manufacturing technologies to enhance quality and drive down cost by

setting strategic direction for future products and process improvements within manufacturing.

Developed and managed operation budgets for labor, material, and overhead, including Cap X

associated with the short and long term strategies of the company. Selected Contributions:

Achieved ISO-9000 and 9001 compliance by qualifying suppliers, developing quality standards, and implementing new

administrative accountability, and production procedures resulting in significant quality improvement and outstanding

P&L results.

Incorporated cell manufacturing with demand flow technology: Accomplished reduced in-process units, streamlined the

manufacturing process, and increased production rates by over 200%.

Deployed new ERP system to manage cost accounting, production planning, and configuration management systems to

monitor and control all aspects of the manufacturing process in a real time basis: resulted in a 96% improvement in on-

time delivery to key customers, nine inventory turns per year and dramatic reductions in overall plant operations cost.

Led the plant wide internal six sigma training program resulting in “extensive quality awareness” across the entire

spectrum of departments within the organization achieving significant increases in efficiency, first pass yield, order

fulfillment and reduced design-to-production Q-time.

Gulton / Stathem Industries 08/85 – 02/94

Director of Manufacturing

Aerospace Mfg.

Directed the manufacturing and operations departments for a firm engaged in the design and manufacturing of DOD classified avionics

systems for the JSTARS, F18 Fighter Bomber, Space Shuttle and B2 aircraft. During my career at Gulton I held the position of Production

Control Manager, Materials Manager, Manufacturing Manager, and Business Unit Manager leading to Division Director of Manufacturing.

Education and Training

SAINT FRANCIS COLLEGE – BROOKLYN HEIGHTS, NY

B.S. – Business Administration

Training: Completed numerous courses and seminars in Six Sigma, Lean Manufacturing,

Customer Service, Sales Strategies, Inventory Control, Loss Prevention, Time Management,

Leadership, Performance Assessment and Employee and Plant Safety.

Member of APICS

Retail Link Certified

Bilingual: English / Spanish

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