Project Training
Resume:
MICHAEL A. GIDEN
email: ******@***.***
Business and Process Analysis, Project Management, Technical Writing and
Training. Proven track record in:
. Business Impact Analysis, Disaster Recovery, and Business Continuity
. Designing and developing Technical Documentation, Online Help and
Training Programs
. Business Process, Financial Analysis and Workflow
. Usability- Improving content accessibility to users
. Content Management and Taxonomies
. Researching business needs and developing system requirements
. Delivering classroom and online training
. Serving as an internal consultant to all levels of management
. Managing projects and delivering training
. Developing and delivering Web-based solutions
TECHNICAL SKILLS
. SOFTWARE: Windows 98/NT/2000/XP/Vista, MACs, UNIX, Oracle 11i, SQL,
UML, MS Office, HTML, XML, Acrobat, FrameMaker, DreamWeaver, RoboHelp,
Documentum, eRoom, Inference, Docent Learning Mgt. System, Pega
Workflow Management System, Enterprise Data Warehouse, Business
Objects, DOORS, Seibel, Crystal Reports, PeopleSoft, MS Project,
Vantage-One, Oracle UPK, HRIS and Visio.
EXPERIENCE
THE UNITED NATIONS Sept 09 to June 10
Lead Technical Writer/Instructional Designer (contract)
New York, NY
. Created strategy for training 40,000 staff\members in 192 countries on
new PeopleSoft implementation.
. Designed and developed materials for instructor led and self-paced
learning.
. Conducted train-the-trainer classes.
. Developed and documented HR policies and procedures.
THE HARTFORD
Leading Property Casualty Insurance and Financial Services Company June 08
to Aug 09
Business Analyst (contract)
Hartford, CT
. Created Process Diagrams, Use Cases, Business Requirements and
Functional Specifications documents for Pega based Property Casualty
Insurance Workflow System.
. Researched and developed reports for customer service functional area
using Pega tools and Business Objects.
. Created Project and Test Plans and ran tests for Pega based insurance
system..
. Developed Business Requirements, Data Maps and Functional
Specifications for Enterprise Data Warehouse.
. Technologies: Pega, Oracle, Business Objects, Data Warehouse..
GLEMSER TECHNOLOGIES AT PFIZER
Consultant to the Life Sciences Industry Nov 07 to
April 08
Business/Validation System Analyst
Groton, CT
. Developed and executed Test Scripts for validating software systems.
. Managed activities of system testers and ensured results are
accurately captured.
. Researched and developed high-level system and detailed functional
requirements.
. Created Project and Test Plans.
. Technologies: VMware, Windows, SOA, Adlib, Documentum, Validated
Systems, 21 CFR Part 11 guidelines.
MASSMUTUAL April- Oct 07
Consultant-Business Process Analyst /Trainer
Springfield, MA
. Researched and developed Individual and Group Life Insurance processes
and courses.
. Designed, developed and delivered online, one-on-one and classroom
technical training.
. Managed business and technical relationship with MassMutual managers
and external vendors.
. Acted as a lead on several lines of business, training less
experienced staff in Vantage and On Demand
. Technologies: OnDemand, Visio, Vantage-One.
PFIZER
Consultant Sept 06 to Feb 07
Process Analyst/Technical Writer /Trainer
New London, CT
. Researched and developed Crisis Management Process and Plans and
trained personnel.
. Performed Financial Analysis, developed management reports and
budgets.
. Re-engineered SDLC processes, best practices and templates.
. Designing internal Web sites for Project Management methodology.
. Managed business and technical relationship with Pfizer managers and
external vendors.
. Technologies: Windows Server 2000/NT, Solaris, Documentum, Validated
Systems, 21 CFR Part 11 guidelines, Agile Programming methodologies.
RIGHT MEDIA July- Aug 06
Technical Writer
New York, NY
. Researched and wrote user and system documentation.
. Developed and delivered classroom and online training.
PFIZER
Consultant June 05 to July 06
Business Analyst /Technical Writer
New London, CT
. Worked with business users to define system scope and high level
objectives.
. Researched and wrote business and functional system requirements and
RFPs for global Archive Factory and Application Factory to consolidate
systems and move to reference architecture.
. Ensure new/updated systems are validated per FDA regulations.
. Analyze Application Portfolio and Governance Processes for use in
Application Factory and system retirements.
. Designing requirements for IT infrastructure reengineering and metrics
to measure results.
. Worked with users and application developers to define business needs
and created system requirements.
. Created test plans and conducted testing.
. Managed business and technical relationship with Pfizer managers and
external vendors.
. Technologies: Windows Server 2000/NT, Solaris, SOA, Documentum,
Validated Systems, 21 CFR Part 11 guidelines.
ACS/UNITED WAY OF CT Jan 03 to April 05
Business Analyst /Technical Writer
East Hartford, CT
. Developed program's Disaster Recovery and Business Continuity
procedures and Business Impact Analysis.
. Coordinated quarterly table top reviews and planned and managed
Disaster Recovery exercises
. Managed business and technical relationship with State managers for
Connecticut's Care 4 Kids Program.
. Identified opportunities to improve operational procedures and related
systems, training, and documentation and implemented changes.
. Worked with users and application developers to define business needs
and created system requirements.
. Created test plans and conducted testing.
. Technologies: Oracle, Client-Server (Compaq), MS Office, MS Access,
Adobe Acrobat, MS Explorer, Windows NT/2000/XP, FileNET, Visio,
Business Objects, CCMIS, EMS, CMS, Lucent PBX.
NASDAQ STOCK MARKET Oct- Dec 02
Sr. Technical Writer/ Business Analyst
Trumbull, CT
. Revised Trader compliance manual to reflect rule changes due to the
launch of a new trade execution system, SuperMontage.
. Technologies: MS Office, Adobe Acrobat, Visio.
PITNEY BOWES, INC. Jan 99 to Sept 02
Manager, Knowledge Management Department
Shelton, CT
. Redesigned hardcopy and Web-based content to make information more
accessible to 10,000 employees and 1 million external customers.
. Managed 30 person staff and $3 million budget.
. Gathered requirements and developed strategy for designing and
deploying self help web site.
. Helped develop plans, communications and training for disaster
recovery and business continuity and business impact analysis in
preparation for Y2K.
. Acted as a part of team that designed the responses to handle certain
disaster recovery scenarios
. Developed project plans and designed web site organization and managed
creation of content.
. Conducted multiple stakeholder meetings
. Used Taxonomies to define "ideal" user experience for Web-based self-
help site development.
. Developed and tracked metrics and modified structure to improve
usability.
. Researched and created use cases, documented process flows, conducted
feasibility studies, managed software and hardware vendors and created
technical specifications for Web-based customer support.
. Designed user experience for e-learning system deployed to 1500 field
service technicians.
. Managed deployment of content, developed test plans and validated
content organization and ease of use.
. Conducted focus groups for product and Web site usability studies.
. Technologies: Windows NT/2000, MAC OS 8, Client-Server, PageMaker,
DreamWeaver, FrameMaker, RoboHelp, Docent, MS Project, Visio, UML,
HTML, XML, Inference, Call Centers, SQL, Crystal Reports, JAVA,
ActiveX, CGI, TCP/IP, MS Office, Ethernet, Load Runner, SAP
Financials, Lotus Notes, Netscape Navigator, MS Explorer, AOL, Adobe
Acrobat, RightNow Web.
GOLDMAN SACHS & CO. June 98 to Jan 99
Sr. Consultant/ Business Systems Analyst
New York, NY
. Developed and implemented a global Y2K communications strategy for
clients, regulators and employees of Goldman Sachs.
. Designed strategy for organizing content on Y2K Web site and developed
content to communicate Goldman Sachs' Y2K status to a global audience.
. Participated in the development of plans, communications and training
for disaster recovery and business continuity and business impact
analysis in preparation for Y2K.
. Developed reports for regulators regarding possible Y2K risks
. Conducted JAD sessions with business owners and applications
developers to define system needs and document process and system
flows.
. Created and delivered technical documentation, procedures and
technical training to mitigate potential Y2K problems with Windows-
based applications for firm employees worldwide.
. Technologies: Windows NT/2000, MS Office, Visio, MS Project, MS
Explorer, Intranet, Extranet, HTML.
MAGIC SOLUTIONS Jan 97 to April 98
Director, Communication Services/ Web/ Marketing
Paramus, NJ
. Managed staff responsible for creating product documentation,
technical training programs for clients, the Company's Intranet and
Web sites, sales guides and marketing collateral.
. Developed strategy, designed user experience and managed development
of Web site to provide sales tools to nationwide sales force.
. Defined and managed the development of an online help and Web-based
self-help strategy.
. Redesigned all documentation and training materials to improve
usability.
. Reduced the size of printed product manuals 50% while increasing on-
line documentation 150%.
. Technologies: Windows 98, Client-Server, Oracle, MS SQL Server,
Crystal Reports, SupportMagic, MS Project, RoboHelp, Hotdog, HTML,
Call Centers, Mercury Testing Tools, MS Office, Visio, QuarkExpress,
Fulfillment, Lucent PBX, Intranet, Extranet, Adobe Acrobat.
LUCENT TECHNOLOGIES 1995 to 1997
Sr. Consultant/Business Analyst
Liberty Corner, NJ
. Defined system specifications for new telecom products.
. Conducted needs studies, developed system requirements and test plans,
and created on-line documentation and technical training for Lucent
Technologies' products.
. Conducted meetings with stakeholders to identify business requirements
and user needs in the development of Lucent Web sites.
. Technologies: UNIX, Windows 3.1, MS Office, MTLS, TDIL, Client-Server,
MS Project, Telephony, IBM Mainframes.
SHL SYSTEMHOUSE - Public Safety Group 1994
Manager, Training and Documentation - NYC Fire Dept. Project
New York, NY
. Led the documentation and technical training efforts for a $10 million
computer aided dispatch system project.
. Conducted needs analysis and developed training and documentation to
satisfy customer requirements.
. Reduced costs and improved customer satisfaction by integrating
training and documentation efforts.
. Technologies: MS Office, Client-Server, FDNY Fire Dispatch System,
Windows 3.1.
GENERAL ELECTRIC - Consulting Services Division 1986 to 1994
Somerset, NJ
Sr. Consultant/Trainer (GE Assignment) 1986 to 1994
. Led technical projects at clients: ABC Radio Networks, AT&T, Bell
Atlantic, Bellcore, Colgate and Commercial Life Insurance Co.
. Created test plans and software documentation (installation, system
and user guides and on-line help screens) for Defense,
Telecommunications, Manufacturing, Consumer Products, Marketing,
Financial and Insurance applications.
. Developed technical and management courses integrating various
instructional methods including lecture, role plays, exercises, on-
line simulations and videos.
. Designed and wrote brochures and sales aides for computer software and
project proposals and customer and employee newsletters.
. Technologies: Windows, MS Office, Group Life Insurance System, 5ESS,
DMS 100, Metropolitan Area Networks, TCP/IP, Token Ring.
EDUCATION
KEAN COLLEGE
BA Economics
Union, NJ
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