Software Active Directory

Anthony D. Gentry

**** *** *** ****

Birmingham, Alabama 35208

Home phone: 205-***-****

Cell phone: 334-***-****

*********@*********.***

CompTIA A+ Certified Professional IT Technician

Objective

Goal oriented individual seeking a position within a company that

will allow me to utilize my educational background and skills with the

Information Technology field.

Education

Virginia College Birmingham, AL February 2010

Associate of Applied Science - Network Engineering (Dean's List)

Southern Union Community College Opelika, AL December 2003

Associate of Applied Science - General Education Core Studied

Technical Skills

Studies focused in A+ software and hardware, Net+, Security+, Cisco, Linux,

and Microsoft Server 2003. Studies incorporated configuring routers and

switches, installed and configured Windows 2003 Enterprise by assimilating

DHCP, DNS, and Active Directory.

. Troubleshoot technical issues relating to desktop hardware,

printers, and connectivity to devices.

. Ability to install and remove hardware and software including:

Windows XP, Linux, Windows Server 2003, Windows vista and

Windows 7.

. Experience with MS Word, MS XP, Hardware Maintenance, system

Issues, Software Updates and Security/virus issues.

. Data Backup and Recovery: Norton Ghost imaging

. Sever 2003 Active Directory and Group Policy

. Ability to set up new user accounts permissions and passwords

. Troubleshoot network issues

U.S. Pipe and Foundry

Birmingham, AL April 15, 2010 - Present Desktop

Support Analyst

Job Duties

. Assist General Office Employees with troubleshooting

. Printer malfunctions, programming Blackberry phones

. Installing Windows XP and Microsoft Office Suite

. Configuring laptops, mapping network drives and installing computer

software

. Install, maintain, setup, troubleshoot and configure pcs, laptops,

printers and peripherals

. Close out help desk tickets

. Backup and restore user data files

Wal-mart

Hoover, AL 6/2003 - present Connection Center Associate

Job duties

. Assist customers with activating cell phones

. Operate cash register

. Answers any question regarding customer accounts and/or products

. Maintain inventory on a daily basis

Job History

BMC Solutions/Ebry IT

Hoover, AL 6/1/2009-8/04/2009

. Uninstalling Legacy devices and reinstalling new computers

. Set-up and deploy new computer workstations

. Setting up new systems and applying them on the schools domain

. Keeping inventory on the new and old systems

. Renaming and configuring computer in classrooms

. Install or load new software on new pcs

Comp USA

Hoover, AL 8/2006 - 1/2008 Merchandiser/Sales Associate

. Sold computer software and hardware and other company products

. Assisted in the installation and removal process of software and

hardware

. Assisted customer with software, hardware or any other technical

questions

. Maintain a safe work environment by organizing merchandise within the

store

Contact this candidate