Manager Management

Juan M. Miglio

****.******@*****.*** 305-***-****

http://www.linkedin.com/in/juanmiglio

Summary

[pic]Customer focused, hands-on MIS/IT professional with over 17 years of

proven success and broad industry experience; Detail-oriented, dedicated,

adaptable, excellent analytical and problem-solving skills; Strong team

management skills and the ability to easily communicate technical issues to

non-technical customers and executives. I have extensive technical

expertise in fast-paced, technology-driven environments, planning for

future business growth needs and strategic objectives; Fluent in both

English & Spanish.

Strengths

[pic]* Quick learner with an ability to rapidly achieve organizational

integration.

* Excellent interpersonal, intuitive, analysis and leadership skills.

* Proven ability to work efficiently in both independent and team work

environments.

* Known for exceeding goals and objectives.

* Strong work ethics and value system.

* Willingness to take higher responsibilities.

* Commendable ability to work in pressure situations.

Professional Experience

[pic]

MIS Manager/ Senior Manager, Miami & Latin America

Fleishman-Hillard (Public Company; OMC; Public Relations and Communications

industry)

March 2005 - February 2010 (5 years)

Developed, implemented, and maintained procedures, policies, and standards

to continuously improve departmental and institutional IT efficiency

throughout Miami & Latin America; Worked closely with department heads

and/or designated staff to identify and prioritize information systems

requirements, communicate institutional requirements to vendors and outside

organizations, and is the primary communicator of project status, risks,

issues, and expectations.

MIS Specialist/ Senior Specialist, Miami & Latin America

Fleishman-Hillard (Public Company; OMC; Public Relations and Communications

industry)

November 2001 - March 2005 (3 years 5 months)

Responsible for all user related software and hardware setup, installation,

troubleshooting and resolution for Miami, San Juan, PR & Mexico City

office: Desktops, Laptops, Printers (network and personal), Scanners, Cisco

switches/hubs, servers, ISP equipment and all peripherals. Windows

NT/95/98/2000/XP/7, MS Office 97/2000/2004/XP/2003/2007, MS Outlook

2000/XP/2003/2007, Internet Explorer 5/5.5/6/7/8, Altiris, VPN, Symantec,

Sophos Antivirus and various user and client required software; Responsible

for all hardware stock, vendor negotiation for all three office's plus

asset purchasing, project management, leasing, budgeting, training & SOX.

Strong familiarity of networking and wireless connectivity; Spyware

removal; Social Media; extensive Blackberry, iPhone and handheld

experience; broad experience with various office equipment.

Continue

Juan M. Miglio

Page Two

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Professional experience continued

Help Desk Analyst

MASTEC (Public Company; MTZ; Telecommunications industry)

June 2001 - September 2001 (4 months)

Provided telephone technical support to customers; Troubleshoot hardware

and software problems in DOS, Windows 3.1, 95, 98, NT, 2000, Office 97,

2000, Outlook, LAN/WAN connectivity in a helpdesk environment; diagnosed &

resolved software, hardware installation and site-specific issues with

customers over the phone and assure proper escalation guidelines within our

SLA; provided accurate answers to customer's questions; resolved problems

and disputes to customers' satisfaction while adhering to company

guidelines & policies.

Network Administrator / Manager, Help Desk

ABN AMRO (Privately Held; Banking industry)

February 2000 - June 2001 (1 year 5 months)

Analyzed business requirements to determine appropriate NT infrastructure

requirements; provided day to day support of Novell, Lotus Notes, in NT

server environment; directed staff in recognizing, identifying, isolating,

and resolving problems with information systems products and services;

managed phone and desktop support with Client Server based call management

system (Tivoli Service Desk), installation of operating system upgrades,

addition of new users, terminations, operating system tuning for business

application requirements, security, high availability, and backing up

system for disaster recovery.

Lead Operator

Ryder Systems Federal Credit Union (Public Company; R; Logistics and Supply

Chain industry)

February 1993 - April 2000 (7 years 3 months)

Support, Operation, Management of Data General Mainframe, 24/7 365 days a

year within a banking environment; coordinated/ executed complete system

upgrade and transition from Mainframe to NT-based network system.

Education

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Hialeah Senior High School 1990 / Miami Dade College MIS, Graphic Design

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