Customer Service Engineer

Location:

Posted:

July 10, 2010

MICHAEL BLOIS

Gulf Breeze, FL 32563

************@*****.***

OBJECTIVE

Information Technology Technician position combining recent training and

certifications with a successful engineering career. Strong technical,

analytical, problem solving, communication and relationship management

skills.

CERTIFICATIONS

CompTIA, A+ Essentials 220-601

CompTIA IT Technician 220-602

CompTIA Network + (pending)

CompTIA Security + (pending)

CompTIA Server + 2005 (pending)

CompTIA CTT Certified Technical Trainer

EXPERIENCE

Syntechs Vizio Flat Panel Repair 2010- Present

IN-TUNE COMMUNICATIONS LTD, United Kingdom 2005 - 2008

Managing Director

. Installed and serviced communications equipment.

. Managed the East Anglia region for the largest music provider in the

United Kingdom - Mood Media (DMX Music).

DIRECT COMMUNICATIONS LTD, United Kingdom 1988 - 2005

Purchasing Manager (2003 - 2005)

Electronic Engineer (1988 - 2003)

. Supported a small manufacturing company supplying public address

systems and intercoms to the retail sector. Customers included Asda

(Wal Mart), Boots, Morrisons and Sainsburys.

. Managed sourcing and the supply chain of thousands of components.

. Established reputation for quality and customer service.

. Negotiated with manufacturers and suppliers.

. Established alternative supply channels to maintain production

efficiency during surges in demand or shortages of component parts.

EDUCATION

CIPS Foundation Course - 2 modules completed.

City and Guilds Electrical and Electronic Engineering

O Levels - Math, Chemistry, Physics and Accounting.