Customer Service Technician

B ryan Robert Lovell

***** ** ***. *. • Lynnwood, WA. 98037 • Direct: 425-***-****

nd

Email: ***********@***********.***

Career Objective

Seeking a stable career in graphics/web design or the technical support industry that will provide an enjoyable working environment

and time for family. Benefits such as medical, dental, and a retirement package are a strong plus.

P rofessional Experience

Extensive experience in customer service, graphics/web design and technical support. A strong leader in troubleshooting hardware,

software, and internet issues. Incredible record of exceeding expectations, focusing on the problems at hand, and meeting consistent

deadlines. Passionate about client satisfaction and fulfilling their needs. Outstanding presentation, motivational, and interpersonal

skills. Focused, friendly, and diligent.

Centu ry 21 North Homes Realty – Lynnwood, WA 2007 – P resent

Computer/Web Technician

Assist both office staff and agents in technical troubleshooting and web design. Work closely with managers and agents to implement

new technology, resolve network conflicts, hardware problems, and software upgrades. Have become the ‘go to guy’ for technical

problems. Assist in training agents in new technologies and software releases. Create and maintain portions of company website.

Assist agents in graphics design needs including generating fliers, manipulating photos, and creating and editing various online and

print materials.

Centu ry 21 North Homes Realty – Lynnwood, WA 2004 – P resent

Real Estate Professional

Work directly with buyers and sellers to service their personal real estate needs, focusing primarily on residential and land properties.

Extensive knowledge of the housing industry and the various programs available to clients. Negotiate and prepare binding legal

documentation protecting the interest of each client. Coordinate an in depth process, keeping all parties tied to contractual deadlines.

Continually assist lenders to complete their loan packages for underwriting. Coordinate and manage multiple files simultaneously.

Wizard I n te rnational – M u kilteo, WA 2003 – 2005

Technical support/Install Technician

Supported customers in the installation, setup, and maintenance of the Wizard Computerized Mat Cutter. Provided on site installation

and education for new customers. Primarily offered phone support to assist and educate customers in fine tune adjustments both on

the Wizard hardware and software. Responsible for troubleshooting Windows conflicts and system errors.

Convergys – Orem, U t 2000 – 2003

Microsoft Windows Escalation Technician

Third level technician troubleshooting some of the most difficult Windows technical issues for Windows 98, Window ME, & Windows

XP.

TechServ – Orem, Ut 1999 – 2000

Computer Hardware Technician

Hardware and Windows support for Pionex, Cybermax, and Quantex computers. Company closed their doors in Spring of 2000.

Technical Skills

Experience servicing most Microsoft Window OS Systems. Professional experience using Microsoft Office Word, Power Point, Excel,

and Publisher. Graphics design experience working with Adobe Dreamweaver, Illustrator, Photoshop, and Flash. Some experience with

Java scripting, PHP, and other online scripting languages. Experienced in multiple social media platforms such as Facebook, Twitter,

Linked In, and blogging through Blogger and Wordpress. To see an example of my website design, visit www.squarrels.com.

*References available upon request

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