Customer Service Manager
Resume:
Samuel Mitry
Jersey City, New Jersey 07305
*.*******@*****.***
Objective
To secure a marketing position, utilizing my educational background and work experience.
Education
New Jersey City University, December 2009
• B.S. Degree- Business Administration; Dual specializations in Management and
Marketing
Middlesex County College, Edison, NJ, May 2007
• A.A.S. -Management
Passaic County Community College, Paterson, NJ, 07505, January 01- May 2004
• Accumulated 64 credits
Experience
Impulse Courier Service, Inc. Whippany, NJ May 2010-Present
Contractor
Assignments consisted of the following:
• Picking up and processing of various Stat medical specimens going to
Labcorp.
• Picking up and transit of various medications, from assigned medical laboratories
to hospitals, doctors and patients from all over the tri-state area.
• Logistical planning of all chosen jobs taken including, budgeting and alternatives
for multiple road conditions (traffic back up, different state driving laws, alt routes
that are efficient and cost effective in terms of tolls, etc.)
Deluxe deliveries transport Lyndhurst, NJ July 2008- December 2009 Self
Contractor
Planned pick up & drop off times.
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Planned most efficient routes.
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Set travel budget weekly.
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Professionally communicated with clinic, staff and patients.
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Unilever Ridgefield, NJ 07657 January 2003-February 2007
Department of operations & maintenance manager
•Managed and organized all functions of department.
•Maintained a steady flow of production for other departments.
•Managed the hiring, training and supervision of temps and in-house employees
for various positions.
•Conduct Research and development of new efficient products and techniques for the
organization.
•Set up effective processes for meeting deadlines thru in-house inventory and
storage.
•Maintained inventory of finished products for shipping.
•Managed and organizing warehouse storage of finished products for dept.
•Assisted marketing department in many aspects of research and development of
new campaigns and brand image.
•Assisted supervisor in opening & closing the shop, annually assisted co-workers &
supervisor in annual performance development plans (PDP reports).
Person-to-Person Marketing Inc. Riverdale, NJ 07457 November 2001-April 2002
Sales Representatives
•Sold various products over the phone to catalog and preferred customers.
•Established new accounts with customers.
•Customized orders to what the customer specified.
•Answered all questions regarding our sales products.
•Increased the sales in my time slot and assigned territory.
Cardinal Color Inc. Paterson, NJ 07425 April 1998-August 2001
Lab Tech/ Assistant.
Manager of UPS shipping &receiving.
Manager of stock room & standards.
•Assisted Research & Development chemist in formulating color dispersions.
•Assisted Quality Control chemist in testing of batches vs. standards.
•Sample testing, color matching and formulating of different products for
various customers.
•Managed the UPS accounts, shipping and receiving and maintained stock of
samples used.
•Managed and maintained samples & standards for testing in the lab and stock
room.
Qualifications Highlights
Proactive Leader with years of experience and continued success in supervising staff
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members and keeping a strong professional bond with fellow co-workers.
Excellent leadership, management, interpersonal and oral/written communication skills.
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Highly Skilled in customer service care and operations management. Also have
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exceptional skills with conflict resolution and staff training/supervision.
Energetic and self motivated team player/builder. At ease in high stress and fast paced
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environments requiring the ability to effectively handle high level responsibilities.
Organized with great attention to detail and effective ability to multi-task and meet
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deadlines.
Reliable, dependable, and work in a fast pace environment with ability to improvise.
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Driven and extremely goal oriented with a reputation for exceeding set objectives.
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References
References are available upon request.
Contact this candidate