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Manager Customer Service

Florence, South Carolina, 29501, United States
May 24, 2010

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To utilize ten years of progressive Import / Export experience, effective

negotiation skills and knowledge of Customs regulations to manage an Import

/ Export operation.


Currently manage the first East Coast Import Operation at Harbor Freight

Tools', Dillon, SC location. Possess solid working knowledge of Customs &

Border Protection (CPB) and ACH system. Proven record of reducing savings

costs for the repositioning of containers. Strong comprehension of Customs

policies and regulations. Developed excellent working relationships with

CBP at the Norfolk, Charleston, Wilmington, Charlotte, and Savannah ports.

Employment History:

2002 - Present: Import Manager, Central Purchasing LLC, D.B.A. Harbor

Freight Tools

. Oversee all aspects of entering and clearing international shipments

through United States Customs in all East Coast Ports

. Accountable for the daily responsibilities and performance evaluations

of one Supervisor and seven subordinates

. Ensure the successful movement and payment of duties of over $200

million worth of international containerized cargo

. Track and monitor all per diems involved with moving 7,700 containers,

as well as transit times from oversees ports of discharge

. Negotiate delivery rates for new and existing trucking companies

. Developed and currently maintain MS Access & Oracle database container


. Assist in the annual negotiation of SSL contracts & Forwarder rates

for East Coast Ports

. C-TPAT Audit Team Member; Audit and validate existing vendor base to

assure that vendors are complying to current C-TPAT security


1999 - 2002: Customer Service & Expediting Manager, Asia

America Corp.

. Oversaw new and existing projects for Original Equipment Manufacture


. Tracked all purchasing and planning for customer base

. Responsible for inventory accuracy and maintenance

. Accountable for the logistics and execution incoming and outgoing

shipments to and from customers

. Negotiated delivery rates for new and existing trucking companies

. Assisted in the annual negotiation of SSL & Forwarder contracts for

East Coast Ports

. Active participant in the company's decision-making processes for the

Sales, Marketing, Scheduling, Purchasing, Product Development &

Production Departments

1998 - 1999: Electrical Designer, Optima Engineering

. Designed electrical systems to meet client requirements using Auto CAD

. Worked closely with Engineers and Architects to analyze floor plans in

accordance with customer needs


. 1997: Bachelor of Science Degree, North Carolina State


Raleigh, NC

. 1992 - 1994: Catawba Valley Community/Technical College

Ray Massengill - General Manager

Robin hood Container Express


David Fill - Security Manager

Harbor Freight Tools


Bob (Robert) Welch - CBP Inspector

CBP Wilmington Office


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