Customer Service Quality Control
Resume:
**** ****** **** **********, ** ***** 205-***-**** abmebk@r.postjobfree.com
Damien Lamar Turner
To utilize my continuously growing education, technical skills, and
customer service skills to further my career and exceed the expectations of
my employer.
EDUCATION
Kaplan University
August 2007 - Current
Network AdministrationSystems Administration
GPA: 3.0
.
Credit Hours Earnerd: 117
United States Army
2002 - 2002
Information Systems OperatorInformation Systems Analyst
Credit Hours Earned: 40
.
Finished top 20% of class
EXPERIENCE
Alabama Army National Guard Information Systems Operator/Analyst
2002 - Present
Configures information processing equipment into required operating
configurations. Performs senior operator and systems administrator
duties and unit level maintenance functions on assigned computer
systems. Compiles production report data and quality control
information. Assists less experienced soldiers in the installation,
operation, and maintenance of information processing equipment. Writes,
analyzes, edits, tests, and modifies computer programs. Drafts program
operation manuals and technical program requirements documents.
Troubleshoots software using established debugging procedures.
Bellsouth/AT&T Accounts Receivable Representative
1996 - 2009
Responsible for negotiating and collecting payments on accounts due.
Investigating and resolving customer claims in a timely matter.
Updating customer records and creating reports on accounts handled.
Handling of both inbound and outbound calls, and maintaining
satisfactory levels of customer service.
SKILLS
Excellent written and verbal communication skills
o
Excellent organization time management skills
o
Excellent analytical skills
o
Excellent troubleshooting skills and problem resolution
o
Excellent customer service skills
o
Well versed in Microsoft desktop operating systems and server operating
systems
o
Hardware and software installation, maintenance, skills
o
Proficiency with Microsoft Office products
o
Excellent desktop and network support
o
Linux and UNIX systems administration
o
Virtualization and desktop imaging
o
Network and System Security
o
Lotus Notes
VPN experience
ACHIEVEMENTS
Active Secret Clearance
o
Top 25% in amount paid to due throughout career in accounts receivables
o
Averaged 95% rating in customer satisfaction surveys
o
Recipient of several coins and medals for top performance during
critical missions
o
A+ certified
o
Fiber optics certification
o
Information Assurance Awareness certification
o
Army G3 Computer Security Training certification
o
Basic Electricity certification
o
Information Assurance Security Officer certification
o
Army Retina Scanner certification
o
VOIP certification
o
Cisco IP Phones and Call Manager Configuration certification
o
Hercules 3.5 certification
o
Inbound Call Center certification
Solaris System Administration
REFERENCES FURNISHED UPON REQUEST
Contact this candidate