Quality Assurance Management

Tanna Johnson, MBA

CELL PHONE: 480-***-**** EMAIL: ************.***@*****.***

Profile

Offering 15+ years of action oriented results and customer-facing

leadership in the service industry. Considered an innovator of business

practices with a proven track record of building high performing teams

while driving large scale cultural change that propels revenue growth.

Capable of detecting market trends, introducing and maintaining effective

and profitable operating methods that improve customer loyalty. Keen

business insight with the ability to independently manage multiple

projects, processes, and activities simultaneously. Proficiency in

identifying un-tapped markets and forging global strategic alliances.

Lifelong learner with the ability to think creatively and communicate

effectively.

Skills & Accomplishments

Talent Management

. Implemented a staff recruiting process that improved hiring

efficiencies, streamlined fill time and educated managers regarding EEO

thus reducing risk and ensuring fair hiring practices

. Spearheaded staff retention/employee engagement initiatives which

increased retention within the US division to 98%

. Developed and delivered on the job training and professional

development to over 700 employees

Financial Management

. Full P&L responsibilities

. Annually developed and reviewed departmental budget and strategic plan

to meet growth and profitability objectives; monthly budget

management/variance checks and H2 review

. Prepared monthly profit and loss reports, reduced pay roll, operations

and departmental expenses while maintaining staff moral, thus operating

more efficiently

Operations Management

. Over arching responsibilities for 700+ staff & a $24 million dollar

budget (University of Phoenix) with direct management of the following

departments; financial and administrative support services, facilities

management, intranet support, recruitment and engagement services,

operations and professional development training, creative media and

quality assurance programs. Aggregate staff 85 - Annual budget over $5

million

. Responsible for managing and coordinating the hotel's (Breeze's)

entertainment and leisure activities programs with accountabilities for

the following services: the spa, kids club, baby club, teen club,

sports, water sports, circus, fitness center, shows, disco, games room,

activities, events and parties; including holiday & special events,

entertainment & bands. Aggregate staff 78 - Annual budget over $3,

500,000

Leadership

. Managed many development projects interfacing with numerous corporate

areas

. Led the development of all standardized operating procedures/service

level agreements; established best practices to ensure corporate

compliance

. Created/implemented a business plan for the spa that increased monthly

revenues by 35%

. Created a Financial Literacy Proposal/curriculum that resulted in a

series of workshops for all new students as part of their first year

sequence to mitigate risk associated with title IV funding while

educating people to be more fiscally responsible in today's economy

. Built a GO GREEN program that resulted in the formation of a new

corporate sustainability division & initiatives focused on educating

staff, reducing wastage, protecting the environment, forging

partnerships with the local community while controlling costs

. Participated in Latin America development strategy; provided

cultural/administrative support; due diligence of the Unitec/Inite

academic institutions acquisition

. Participated in the quality assurance committee and leaders council as

well as business development plans for potential new property locations

Tanna Johnson, MBA, continued...

CELL PHONE: 480-***-**** EMAIL: ************.***@*****.***

Key Competencies

Innovative Strategies Talent Development World Class Customer

Service

Event Coordination Process Strategic Planning

Design/Reengineering

Employee Engagement Cross Cultural Awareness Financial/HR/Ops

Strategies Management

Professional Experience(1993-2010)

Apollo Group,

Inc

Director of Operations

Music Celebrations

International Direct

or of First Impressions

Breezes

Resorts

Guest Activities Director

Club Med International Resorts Assistant F&B Director

Breckenridge Brewery Restaurant Manager

River Road Brewery Restaurant Manager

Disneyland Cast Member

Education

Western International University

. Master of Business Administration, Management

. Bachelor of Science in International Business

Professional Development

. Certified Talent Coach, Center for Talent Solutions, 2009

. Apollo Executive Development Program (EDP) - 2008

. Apollo Management Development Program (MDP) - 2006

. Institute of Hospitality - Brazil - Certified Leader, Supervisor,

Trainer - 2002

. Club Med Training - Assistant Food & Beverage Director - 1999

. Club Med Training, Restaurant Management - 1997

. Disney University, Disneyland - Anaheim, CA - 1993

Social Responsibility

Board Member

. Home Owners Association, Del Camino Villas - 2009

. Diversity Development Committee - PACRAO 2007-2009

. Strategic Council, University Services - 2006 - 2010

. Leaders Council, Breezes - 2000-2002

Event Coordinator/Volunteer/Participant/Donor

. Kid's Chance of Arizona

. United Blood Services

. Goodwill

. PetSmart Charities

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