Customer Service Quality Control
Resume:
SUSAN LUNDQUIST
White Bear Township, MN 55110
Home Phone: 651-***-**** Cell Phone: 651-***-****
Email:**********@*****.***
SUMMARY OF QUALIFICATIONS
. Broad technical background: chemistry, biology, databases, and web
development
. Adaptable, motivated self-starter, innovative, quick learner
. Able to successfully manage multiple projects, thrive on challenge
Professional Employment:
Fitzgerald Theater, St Paul, MN
Box Office Associate - 2004-2010 - present
Customer service both in person and over the phone
Historic Theatre Group, Minneapolis, MN
Box Office Associate - 1995 - present
Customer service both in person and over the phone
3M Company, Fiber Optics Laboratory, St. Paul, MN
Contract Chemist - 1999-2001
Set up and maintain Access Database. Work in a team effort to
optimize preparation of waveguides using novel norbornene chemistry.
Investigated physical properties and thermal characterization for
process optimization. Utilized microreplication, microembossing,
polishing and optical measurements in the development of polymeric
waveguides. Develop new test methods for raw material and processing
quality control.
3M Company, New Products Department / Filtration Products, St. Paul,
MN
Contract Chemist - 1996-1999
Developed processes and membranes to separate heavy metals and
radioactive species from waste streams.
Prepared and evaluated the effectiveness of various ion exchange
particles and resins and membranes.
Utilized spray drying to control particle size of ion-exchange
particles and resins so that they could be incorporated into
membranes.
Contacted Universities and corporate suppliers for new or unique ion
exchangers and sorbents.
Conducted patent and literature searches for other technologies.
Discovered sorbent particle that lead to the first commercial
demonstration of Strontium removal from contaminated water at a
Brookhaven National Laboratory.
Developed method for improving the capacity of cationic ion exchange
membranes.
One patent issued for Spiral Wound Cartridge Design for Selective
Separations, US 5,897,779.
Two patents issued for Adsorbent for Metal Ions and Method of Making
and Using, US 5,935,380 and 6,093,664.
One patent issued for Method for Removing Metal Ions from Solution
with Titanate Sorbents, US 5,989,434.
One patent issued for Process for modifying the metal ion sorption
capacity of a medium,
US 6, 436,294
Developed preliminary HEPA air filtration membranes made using a wet-
laid paper making process.
AlliedSignal, Morristown, NJ and Des Plaines, IL
Radiation-Curable Coatings Consultant: 1994-1996
Managed a team of two technicians and one chemist in the formulation
and characterization of vinyl ether radiation-cured coatings for fiber
optics. Worked with synthetic chemists to identifying
structure/property relationships of monomers and oligomers by
evaluating physical properties in coatings.
Conducted line trials of the fiber optic coatings on the Rutgers
University draw tower.
Recommended formulations for free-radical-cured acrylate, vinyl ether
and hybrid coatings for proprietary end uses.
Valspar Corporation, Minneapolis, MN
Chemist II: 1989-1994
Formulated UV-curable clear and pigmented coatings for industrial
applications, including exterior galvanized pipe for fencing,
sprinkler pipe, appliance coatings, plastic coatings, basecoats and
topcoats for vacuum metallizing (100% solids and waterborne UV), and
matte coating for graphic arts.
Worked directly with customers to clarify coating specifications and
needs.
Conducted line trials and evaluations of coatings at customers
facility.
Utilized structure/property relationships to identify best system
candidates for specific substrates.
Developed UV-curable coatings that adhere to difficult substrates and
that provide corrosion control.
Ciba-Geigy/Furane Products, Los Angeles, CA
Associate Chemist: 1988-1989
Formulated and provided technical service for conformal coatings for
PWBs (printed wired circuit boards) of the following types: two-
component urethane, one-component urethane, epoxy, acrylic and UV-
curable.
Provided laboratory support for production.
Formulated (cationic, free-radical, and hybrid) UV-curable resins for
potting and encapsulation.
Tested coatings to comply with MIL Spec's and IEEE specifications.
Provided technical phone support to NASA engineers and subcontractors
for coating applications.
Education
AAS Computer Programming (database and web development)
St Paul College, St Paul, MN 2003
M.S. Polymers and Coatings. North Dakota State University, Fargo, ND,:
1987
Thesis: "Synthesis and characterization of novel (Meth)acrylate
resins."
B.S. Chemistry and Biology. University of Wisconsin at River Falls,
River Falls, WI. : 1983
Training and professional affiliations
Horiba Particle Size Analysis Class:1997,1998
Walt Disney's Quality Customer Service Training:1995,1997
AlliedSignal/UOP two-day Safety Training:1995
Valspar Coatings Applications Class (Process Engineering):1993-1994
American Chemical Society Member: 1985-present
COMPUTER EXPERIENCE:
Windows, Microsoft Office, Excel, Access, SQL Server 2000, Oracle, Oracle
forms, Dreamweaver, Flash, Fireworks, SQL, PLSQL, DDL, DML, JAVA
EQUIPMENT AND TESTING EXPERIENCE:
Equipment experience includes:
Horiba particle size analyzer, Instron,
GC, GPC, AA, FTIR, UV-Visible, DSC, TGA, DMA,
Brookfield viscometers, ICI Cone and Plate Viscometer.
Wyco and Dektak profilometer.
Visible and fluorescence microscopes.
Application and production equipment:
Vacuum metallization,
UV Cure Units (Fusion and RPC),
Spray dryers (Lab and pilot plant size),
spray guns, production coating equipment, paper making equipment,
Eiger mill, sand mill and ball mills.
Electrostatic charging equipment
Microembossing (microreplication)
Coating testing equipment includes:
Taber abrader, slide angle measurement, surface tensiometer, corrosion
testing-salt spray and humidity gravelometer, impact testing,
weatherometer testing, wet and dry adhesion testing, .
Line trials: on fiber optic cable, fishing lures, galvanized tubing,
cold rolled steel tubing, and flat surfaces, wet-laid paper making
process.
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