Manager Software

ANTON CVITKOVIC

Email: ********@*****.***

Phone: 519-***-**** 1360

Lisgar

Cell: 248-***-**** Lasalle,

ON N9J 3N2

professional SUMMARY

TEN YEARS EXPERIENCE IN CORPORATE DESKTOP SUPPORT, SERVER ADMINISTRATION,

HELP DESK, AND TELECOM SUPPORT. RESULT AND DETAILED-ORIENTED PROBLEM

SOLVER THAT HAS PROVEN ABILITY TO TROUBLESHOOT AND RESOLVE COMPLEX

TECHNICAL ISSUES THAT ARISE. KNOWLEDGEABLE IN CLIENT/SERVER APPLICATIONS

AND PROVIDE INSTALLATION, AND CONFIGURATION OF DESKTOPS AND SERVERS. GOOD

TROUBLESHOOTING SKILLS AND EXCELLENT COMMUNICATION.

Work experience

GMAC COMMERCIAL FINANCE, SOUTHFIELD, MI 08/05 - PRESENT

TECHNICAL SUPPORT ANALYST LL

. Provide onsite and remote desktop support to 400 total users in 10

locations nationwide.

. Accountable for installation of software, hardware, and computer

peripherals.

. Analyze, log, track, and escalate complex software and hardware matters

of significance pertaining to networking connectivity issues, printer,

server, and application to meet business needs.

. Coordinate hardware and software installations and upgrades to ensure

work is performed in accordance with company policy. Recommends

resolutions to complex matters of significance and coordinate the

implementation of the approved course of action.

. Utilize standard corporate tools to record changes, service requests, and

problem activities for tracking purposes.

. Administer local and remote server backups with Veritas Backup Exec

v12.5.

. Key team member for implementation of disaster recovery planning.

Responsible for maintaining disaster recovery technical documentation

kit.

. Maintain and apply security and operating system patches on servers and

desktops using Symantec Patch Manager.

. Maintain and create user accounts and policies within Active Directory.

. Responsible for configuration and security of domain files and folders.

. Accountable for configuration and security of network printers.

. Assist System Engineering team with server builds, hardware upgrades,

deployments, patch and application testing, racking and cabling of

servers.

. Administer Merlin Legend PBX and Avaya Intuity Audix voice mail server.

. Perform general troubleshooting of networking problems.

. Work with AT&T to order Blackberry's, activate devices, port numbers, and

assist with all general wireless inquiries.

. Responsible for availability of company computer resources including

servers, workstations, laptops, printers, PDA's and multimedia equipment.

. Responsible for providing direction, feedback, coaching, expertise and

development to build the ability of junior staff.

. Maintain inventory of IT assets.

. Provide company training sessions.

ANTON CVITKOVIC Resume - Page 2

TechTeam Global, Southfield, MI 04/02 - 07/05

Network Administrator

. Assigned to Server Support team at Ford Motor Company.

. Managed a team of five network administrators supporting 125 Windows 2000

and 2003 Dell & IBM servers. Supported over 5000 users nationwide.

. Acted as a level 2 server technical team lead for all escalations and

questions from peers.

. Responsible for providing direction, feedback, coaching, expertise and

development to build the ability of junior staff.

. Performed daily review of event logs, Dell Open Manage Array Manager, and

IBM Server Raid. Identified and corrected all errors generated. Escalated

unresolved issues to third level support.

. Ensure all services are started and ensure they are set correctly.

Troubleshoot failures as needed.

. Administer local and remote server backups with Veritas Backup Exec and

Netbackup.

. Rotate weekly full backup tapes for disaster recovery.

. Create print queues and perform print queue management. Troubleshoot all

print queue issues.

. Accountable for security compliance reports and perform group policy

administration changes.

. Responsible for setup and security of domain files and folders.

. Manage disk quota's utilizing Quota Advisor.

. Troubleshoot performance issues and interface with third level support as

needed to resolve hardware and software.

. Coordinate hardware and software outages with third party vendors.

. Ensure and update anti-virus files as needed.

TechTeam Global, Southfield, MI 01/00 - 03/02

Senior Systems Technician/1.5 Server administrator

. Assigned to Desktop & Server Support team at Ford Motor Company in

Dearborn, MI.

. Support and administer approximately 35 W2K servers and 2500 users

nationwide.

. Accountable for disk quota's utilizing Quota Advisor.

. Coordinate and schedule hardware and software server maintenance.

. Administer local and remote server backups with Veritas Backup Exec and

Netbackup.

. Manage group membership in active directory.

. Create shared folders & home directories.

. Troubleshoot file and folder permissions and ensure proper security

established.

. Responsible for 200 local and remote network printers.

. Accountable for server data transfers.

. Coordinate SDS (software delivery system) all user loads to local and

regional sites.

. Troubleshoot network connectivity issues and escalate to the appropriate

groups as needed.

. Restage/reload operating systems on Dell Latitude notebooks and Dell

Optiplex desktop computers.

. Install and upgrade software. Software includes Windows 95/98/NT/W2K,

McAfee virus updates, Office 2000, Internet Explorer, Netscape Navigator,

PAL 95 CompuServe, Intuity Message Manager and other third party and Ford

specific programs.

. Install and upgrade hardware. Hardware includes PCMCIA modems, Ethernet

cards, DSL routers HP Printers, sound & video cards, hard drives, floppy

drives, CD-Rom drives, memory, & system boards.

ANTON CVITKOVIC Resume - Page 3

CErtifications

COMPTIA A+ CERTIFIED

Cisco Certified Network Associate (CCNA) - training leading to

certification

Microsoft Certified Systems Administrator (MCSA) - training leading to

certification

computer skills

HARDWARE: IBM NETFINITY, DELL POWER EDGE, AND COMPAQ SERVERS, IBM, DELL,

AND COMPAQ DESKTOPS AND LAPTOPS, DELL AND IBM STORAGE ENCLOSURES AND

SWITCHES, HP, DELL, AND LEXMARK PRINTERS, CISCO ROUTERS AND SWITCHES

(TRAINING), LINKSYS WIRELESS ROUTERS AND SWITCHES, VERIZON WIRELESS AIR

CARDS, MERLIN LEGEND PBX, AVAYA INTUITY MESSAGING SERVER AND

BLACKBERRY'S.

Operating Systems: Windows Server 2000, 2003, 2008 (Active Directory), NT

4.0 Server and Workstation,

Windows 7, Vista, XP Pro, 2000 Pro, Windows 95 & 98 and MS-DOS.

Software: Remedy, Microsoft Office Suite, IE 6 through 8, Firefox, HP Jet

Admin, Remote Desktop, Quota Advisor, Diskeeper, Symantec Livestate and

Patch Manager, Backup Exec and Netbackup, Dell Open Manage Array Manager,

IBM Server Raid, Checkpoint and Cisco VPN, Ghost, Lotus Notes R6, McAfee,

Norton and CA Antivirus programs, RSA Authentication Manager, Intuity

Message Manager, PC Anywhere and VNC.

EDUCATION

1996 - 1998 AND 2008 - TO PRESENT ST. CLAIR COLLEGE

WINDSOR, ONTARIO

Computer Systems Technician - Networking

1993 - 1995 St. Clair College

Windsor, Ontario

Hotel Management Diploma

1992 - 1993 Ontario Business College Windsor, Ontario

Travel Counseling Diploma

references

WILL BE FURNISHED UPON REQUEST.

Contact this candidate