Customer Service Technical Support

REGINA MELLO

BROWN

*** ** ***

ST, APT *

DEERFIELD,

FL 33441

954-

***-****

*************@*****.***

Trilingual Technical Support / Customer

Service 24/7

. Enthusiastic & energetic, team - oriented with strong communication

skills, and bringing solutions.

. Translation-level fluency in English and Portuguese, working knowledge

of Spanish.

. Tactful person with patience when the customer speaks foreign

languages.

. Proven track record for working effectively with team members.

.

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. High Quality Customer Service & Greeting Customers.

. Trilingual Training New Customers.

. Dependable & Effective Time Management

. Inventory Control & Multi Task

. Strong Attention to Detail & Organized.

. Accomplishments:

. Observed, studied and implemented an entirely new filling system for

HDI servicing all suppliers companies & customers thought the country.

. Trained customer how to use the meter efficiently, saving time, and

money for the company.

. Performed a control test, and blood test over 160 customers on a

weekly basis to check the accuracy of meter. Designed a new color for

lancing device, decreased customer to break.

. Developed all functions of patient registration, and all documents are

thoroughly explained with professional manner, ensuring all patients

are registered.

. Accurately and confidentially recorded customer's results.

.

.

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. Professional Experience:

. Volunteer, Deerfield, Fl 01/2009 to 05/2010

. Provided telephone technical support to customers.

. Trained new tech support and created department technical

troubleshooting steps, and problem resolution methods.

. Able to resolve technical issues.

. Having positive attitude, understanding, dedication, patience and

commitment.

. Excellent communication and writing skills.

. Excellent ability to adapt a changing environment.

Home Diagnostics Inc., Fort Lauderdale, FL 2006 to 01/2009

. Trilingual & International Technical Support / Diabetes Specialist

. Coached training to people who has diabetes, and needs support on how

to use the meter, set up, ran control test and blood test. Developed

all functions of patient registration.

. Troubleshooting our meters to check the accuracy. Explained the

warranties of products, and replaced the meters, gentle draw or strips

as needed for investigations.

. Provided reports of patient's solutions, and knowledge FDA

regulations.

. Assisted customers from Brazil online, answering their inquiry and

needs.

.

. Multimedia Consultants, Deerfield, FL 2004 to 2008

Trilingual Technical Support / Translator

. Communicated & developed translation for private Brazilian students.

. Translated products catalogs, user manuals, and medical marketing

material.

. Explained Portuguese language including the meaning and spelling of

words, rules of composition.

.

.

. National Car Rental / Alamo Car Rental, Boca Raton, FL 2000 to 2003

. Trilingual Customer Service & Billing & Investigations of cars rental.

. Collaborated, planned investigations, and saved money for the company.

. Communicated over 500 calls weekly to make car reservations, and

resolved billing issues related of cars rented National &

International.

. Provided training to new employees, reviewed all calls, and resolved

problems required manager on duty.

.

.

. AT&T, Fort Lauderdale, FL 1997 to 2000

. Trilingual Customer Service/ Technical Support

. Evaluated call volume, service levels, approved credit limits/card.

. Developed coach trainings, team meetings, and feedbacks on regular

basis.

. Analyzed, and monitored call quality.

. Coordinated confidential reports of corporate accounts, and

investigations.

.

. Education & Certifications:

. Certificate CPR - CNA & HHA - BCLS- 2010

. Volunteer job as Trilingual technical Support & Customer Service

01/2009

. Certificate Planning Professional Network 2009:

. Certificate Phlebotomy (review) 2009

. Associate Degree- UMI- Ultrasound Medical Institute ( clinical) 2010

. Bachelor Marketing -1991 Anhembi - Morumbi -San Paul- Brazil

. Certificate Excellence in Customer Service & Certificate of

Recognition by ATT.

. Languages: Fluent English, Spanish, Portuguese, and comprehension of

French

. Medical: 2006 - HIPPA-OSHA-CNA-FDA regulations, and familiarly with

types of diabetes

. Other Experience: Dos, Excel, AS400, MS World, And M S Works &

Windows Vista.

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