Carl Gardner
SUMMARY
Detail oriented IT professional with excellent interpersonal skills ready to provide solutions for a company to
aid in its goals.
Carl Gardner 724-***-**** abme69@r.postjobfree.com
Carl Gardner
TECHNICAL SKILLS
Operating Systems: Windows 2000/XP/Vista/7, Windows Server 2000/2003, Android, OS X, iOS,
Ubuntu, Fedora Core
Software: Active Directory and Group Policy, MS Office, Remote Access Tools, Citrix, HP
Service Center, Open Office, Solarwinds, Telvent
Hardware: Implementation and management of routers, bridges, hubs, switches, various media
(twisted pair, coaxial, fiber), servers
Install, Configure, & Manage Operating Systems
Practical Skills:
Configuration of DNS & Active Directory
Setup & troubleshooting of Shared Files
Knowledge of TCP/IP, IPX/SPX, FTP, SNMP, SMTP, NNTP, IMAP & POP
Design & implementation of LAN/WAN Network topologies
Building, maintenance, and repair of Desktop and Laptop Computers
Skills in Microsoft Office Word, Excel, PowerPoint, Access, FrontPage, Project, InfoPath,
and Visio
Troubleshooting and Configuring Cisco Routers, Switches, and Access Points
EMPLOYMENT HISTORY
March 2014- August EQT, Pittsburgh, PA
• Associate Scada Analyst
2014
o Update Scada displays for Telvent and Cygnet Systems
o Worked on multiple Time Sensitive projects
o Provide support to Telvent and Cygnet users
o Shadowed Gas controllers to support their Scada and Telvent needs
July 2011 – March Innosource Contract at FedEx, Moon Township, PA
• Network Operations Center Shift Manager
2014
o Troubleshoot Cisco Routers, Switches, and Access Points
o Supervise the creation, escalation, and resolution of all tickets within
N.O.C.
Manage the Vacation, Sick time, & Holiday schedule
o
Distribute Awards, Warning forms, & Disciplinary forms as necessary
o
Share an on call schedule with VPN access & Laptop
o
Trained new N.O.C. employees at Pittsburgh, Colorado, and Memphis
o
Datacenters
Carl Gardner 724-***-**** abme69@r.postjobfree.com
Carl Gardner
July 2009 – July Innosource Contract at FedEx, Moon Township, PA
• Network Operations Center Engineer
2011
o Troubleshoot Cisco Routers, Switches, and Access Points
o Monitor all Federal Express network WAN & LAN links from the Network
Operations Center
Respond to network alarms from Network Monitoring Program
o
Coordinate with venders for onsite, intrusive, & afterhours testing
o
solutions
Create, Update, Escalate, & Resolve network & hardware trouble tickets
o
January 2000 – July United Industrial Group, Meadowlands, Pa
• Mechanic/ Truck Driver
2009
o Repair & delivery of industrial electric motors
o Develop & maintain positive customer relationships
January 2000 – Carl’s Custom Computer Repair, Home Business
• Entrepreneur
Current
o Repair Desktop, Laptop, and Notebook computers
o Custom Build Desktop Computers
o Install, Troubleshoot, and Maintain home networks
3 of 4
917 Oak St, Marianna, PA 15345 724-***-****
abme69@r.postjobfree.com
Education ITT Technical Institute, Pittsburgh, PA
Associate Degree in Specialized Technology – Computer Network Systems
Graduated September 2006
SCAN TO CALL
Carl Gardner 724-***-**** abme69@r.postjobfree.com
Carl Gardner
Carl Gardner 724-***-**** abme69@r.postjobfree.com