Manager Customer Service
Resume:
James H Trimble
**** * ******** **** ** Augustine, FL 32092
**************@*****.***
Summary Innovative financial-services marketer and manager with
** ***** ** ******* ********** in Management, Customer
Service, Underwriting, project and land development. and
starting and growing new businesses. Strong strategic
thinker and team builder and a player with an
entrepreneurial spirit.
Areas of Customer Service, Sales and Project Management
Expertise New Business Development and Management
Residential & Commercial Mortgage origination
Project Presentation and funds acquisition
Underwriting mortgages and portfolio acquisition
Market Analysis
Experience South Com Group. 2001-Presen
t
Vice President
Created a multi-year project and business plans for
Commercial (domestic and international) real estate and
new businesses. Specializing in analysis of future cash
flow to support debt service and future expansion.
Responsible for support and development of all related
entities: Real estate development, Mortgage and
consulting services.
Interface with bank and other funding sources to raise
funds for internal development projects as well as Joint
Venture
Recruited and did due diligence on potential employees,
contractors and vendors
Developed strategy to manage cash flow and implement
assets where needed.
Acceptance Title Loan And Home equity 1999-2001
Managing Partner
Built Business from the ground up purchased building,
organized renovation infrastructure, Responsible for both
businesses.
P& L and Human resource responsibilities for both
businesses
Business development Instituted Integrated Marketing
strategy. Coordinated multi state licensing to expand
market.
Recruited and trained new employees and wholesale loan
sources.
Solicited and closed residential and commercial
wholesale transactions
Underwrote title loan paper, id vehicle appraisals
Supervised collection and repossession of delinquent
accounts
Responsible for P&L, payroll, and accounts receivable
Coast to Coast Mortgage
1997-1999
Mortgage Broker- Manager
Hired to revamp a struggling Florida branch of a New
Jersey mortgage company with an absentee owner. Poorly
trained and motivated staff was transformed to a great
place to work and a profitable business.
Business development Instituted Integrated Marketing
strategy. Coordinated multi state licensing to expand
market.
Recruited and trained new employees and wholesale loan
sources.
Responsible for P&L, payroll, and accounts receivable
Signature Home Equity 1995-1997
Mortgage Broker
In a start-up broker shop, an independent contractor
responsible for soliciting, processing, and closing
residential mortgage loans.
Business development Solicited and closed purchase
money, new construction, refinance, and second mortgages
Initiated low cost methods to generate leads
Tran South Financial ( An Associates Company)
1992-1994
Branch Manager
Responsible for administration, lending and collections
of a $15 M consumer finance branch. Portfolio included
auto, real estate, consumer, and portfolio purchases.
Turnaround specialist: Taking a long term bottom
performer and bringing it to a top five performer.
Second largest branch in the company
Implemented staff training avoid the necessity of
employee turnover
Build profits through better customer attention and
satisfaction
Initiated concerted collection efforts to turnaround
poor performing portfolio
Served as replacement regional manager during absents
ITT Financial Services 1988-1992
Branch Manager
Consistently cleaned up non- performing branches and
brought them up to company standards.
Business development retail and portfolio acquisitions
opportunities
Recruited and trained new employees supervised up to 12
employees
Responsible for P&L, collections and business development
$12 m consumer finance branch office largest in the
region
Education Old Dominion University -Norfolk,Va - 1986
BS Business administration - major Finance
and Accounting
Florida Mortgage Broker License - Since 1995
Florida Real Estate sales consultant Since 2003
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