Customer Service Project Manager
Resume:
Danyelle Hennington
********@**********.***
Learning and Performance Improvement Professional
Instructional Design Training & Development Leadership
Detail-oriented Instructional Designer with diverse background in
Training and Development, project management and leadership.
Demonstrated abilities in designing, implementing and measuring
learning initiatives. Recognized for organizational skills and
leadership. Ability to turn routine information into effective and
engaging content by using adult learning methods. Passionate and
proactive learner whose goal is to enhance the organization's
training goals and overall success. Core strengths include:
Customer Service Technical Training Graphic Design
Faculty Development Performance Improvement Online Course
Development
Relevant Professional Experience
Time Warner Cable, Austin, Texas 2007 - Present
Regional Learning & Development
Lead Curriculum Developer
Worked with Texas divisions to develop standard curricula that are
aligned with the regional and corporate goals for quality training
and maximum retention.
Managed project development timelines for Texas Region design team
Designed instructor-led and eLearning modules for customer care
curriculum used throughout Texas.
Designed eLearning modules for new product release of call
monitoring software used in Business Class throughout Texas.
Designed instructor-led and eLearning modules for Installer
Technician Training curriculum used throughout Texas.
Conducted Train-the-Trainer for Texas Region customer care trainers.
Designed multimedia elements using Captivate, Fireworks, Flash,
SnagIt, and Audacity.
Spring Arbor University, Spring Arbor, 2005 - 2007
Michigan
SAU Online
Instructional Designer
Designed web-based multimedia courses in undergraduate, graduate and
faculty development areas.
Established the instructional design department for SAU Online.
Set usability, instructional design and branding of all new online
courses
Conducted Train the Instructor courses for faculty who were
transitioning from face-to-face to online delivery.
Developed multimedia elements for online courses using Blackboard
CMS, Articulate, Engage, E-lluminate, Audacity and iTunesU.
Spring Arbor University, Spring Arbor, 2005 - Present
Michigan
Communications Department
Adjunct Faculty
Developed and taught undergraduate and graduate-level courses in
Communications.
Developed online Introduction to Communications course for delivery
by Communications faculty and adjuncts.
Developed and taught online graduate-level Online Pedagogy class for
delivery by Communications faculty and adjuncts.
Developed multimedia elements for online courses using Blackboard
CMS, Articulate, Engage, E-lluminate, Audacity and iTunesU.
Saginaw Valley State University, Saginaw, 2002 - 2004
Michigan
Library
Student Technology Center Coordinator
Managed the staff, budget and resources for the Student Technology
Center at SVSU.
Established the Student Technology Center department including
hiring staff, setting up the lab, and developing the brand for the
department within the university.
Developed software training courses and delivered to students across
the university.
Identified and implemented strategies to address student technology
needs through my service as Co-Chair of the Student Technology
Issues Action Team.
Strategic Interactive, Lansing, Michigan 2001 - 2002
Instructional Design Department
Instructional Designer / Project Manager
Wrote and designed eLearning products for clients in automotive,
government, retail, customer service and talent retention
industries.
Set instructional design standards used by Lansing, Dublin and
Sydney design groups.
Mentored junior instructional designers.
Developed eLearning products using Microsoft Word and PowerPoint.
St. Edward's University, Austin, Texas 1998 - 2000
Instructional Technology
Department
Computer Competency Coordinator
Wrote and designed university-wide computer competency curriculum.
Established the Computer Competency Curriculum that is a graduation
requirement for all university students.
Developed instructor-led, online and self-directed course materials
and assessments for computer competency curriculum.
Developed course materials using Dreamweaver, Fireworks and Flash.
Identified strategies for implementation of Computer Competency
requirement through my service as Co-Chair of the Teaching and
Learning with Technology Roundtable (TLTR).
Attended TLTR Leadership Conference in Washington, D.C.
Computer competency project selected for presentation at the
American Association of Higher Education (AAHE) conference in San
Diego, CA.
Education and Technical Skills
Capella University, Online
Doctor of Philosophy, Instructional Design for Online Instruction
Expected graduation in 2012
Saginaw Valley State University, Saginaw, Michigan
Master of Arts, Communications and Multimedia
The University of Texas at San Antonio, San Antonio, Texas
Bachelor of Arts, English
Proficient in the use of:
Microsoft Office (Word, Excel, PowerPoint,)
Adobe Creative Suite (Dreamweaver, Fireworks, Flash,
Photoshop, InDesign)
eLearning Development Tools (Captivate, Articulate, Engage,
Quizmaker, Toolbook, Audacity, Premiere, QuickTime Pro,
SnagIt, Camtasia)
Contact this candidate