High School Account Executive

**** * * * * E N E ’ S L N • S T O N Y C R E E K, VA 2 3 8 8 2

( 8 0 4 ) 8 9 2 8 916 • SY B R I G G S @ B U L L D O G S . B A RT O N . E D U

SHAUNTA` Y. BRIGGS

OBJECTIVE

To obtain a job in a professional environment where I may utilize my skills to

the best of my abilities.

EMPLOYMENT

Customer Account Executive 03/2010 present

West Corporation Rocky Mount, NC

Ÿ Troubleshoot all cable problems

Ÿ Assist customer with resolving billing and cable issues

Ÿ Take payments over the phone

Ÿ Transfer to appropriate departments for further assistance

Ÿ Proper use of correct billing system

Ÿ Secure and verify accts before releasing information

Office Assistant 09/2007 07/2008

Barton College Wilson, NC

Answered and transferred phone calls

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Mail, fax, file, and copy documents

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Enter data into computer using AS400 (51 WPM)

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Greet visitors and direct them to appropriate areas

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Use of whole Microsoft Office Suite

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Other duties as assigned

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Receptionist/Secretary Volunteer 10/2004 05/2007

Sussex Central Middle School Sussex, VA

Worked whenever needed

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Use Microsoft Works and Word Processor

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Transfer and answer calls, overall page system,

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File, fax, sort and distribute mail, and copy documents

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Type correspondence as requested

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Greet visitors and direct them to appropriate areas

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EDUCATION

Barton College Wilson, NC

Completed some coursework 2007 2009

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Study: Business Management

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Sussex Central High School Sussex, VA

Advanced High School Diploma 2003 2007

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Ÿ 9th in class of 91 people

Ÿ President’s Award

REFERENCES

Available upon request.

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