Technician Quality Assurance

Stephen D. Pierce

**** ***** ****, *******, **** 43074

Home: 740-***-**** Cellular: 614-***-****

*********@*******.***

QUALIFICATIONS SUMMARY

An experienced Installation and Service Technician skills include

installing, troubleshooting, and repair of a wide array of equipment. This

includes electrical, electronic, and mechanical equipment, Security alarm

systems, networks, phone and cable. Experienced troubleshooting and repair

of subassembly, assembly and at the system level. Perform quality control

software implementation and testing in PC and industrial computer

applications. PC Experience includes windows Vista, XP, 2000, and NT

operating systems, and Microsoft office, hardware and software upgrades.

Maintain customer relationships to achieve resolution, satisfaction, and

continual business opportunities.

SKILLS SUMMARY

. Perform installation Security equipment including Security alarm

systems, CCTV, Network equipment and cabling.

. Installation of phone and cable equipment.

. Traveled to customer sites to resolve problems.

. Installed and serviced home security systems.

. Installed and serviced commercial security systems.

. Installed, terminated, and serviced phone, cable, and network cabling.

. Installed network equipment, routers, hubs, and switches.

. Minicomputer, microcomputer, PC and peripherals assembly.

. Maintain network PC's, Routers and switches to establish effective

communication.

. Performed quality assurance testing of hardware and software.

. Manage time, resources, skill requirements and duration of projects.

PC's

. Build, troubleshoot, repair and upgraded PC's, scanners, printer and

other peripherals.

. Network PC's to establish effective communication.

. Integrated application software into PC's

. Provided hardware assistance and technical support for users.

. Microsoft Word, Microsoft Excel, Lotus Notes, Roxio CD Creator,

Internet research

Stephen D. Pierce

PROFESSIONAL EXPERIENCE

Saturn Communications inc., Worthington, Ohio

Installation and Service Technician

Installed and serviced security and communication equipment.

ABB Inc., Columbus, Ohio

Maintenance Technician

Sr. Technician

Maintained Industrial Process Control systems.

Applied software applications to industrial process controlled systems.

Tested the hardware and software and installed at the customer's site.

MILITARY EXPERIENCE

U.S Army

. Communication Technician

. Rank: E5 under 2 years

. Awarded/ Army Commendation Medal

EDUCATION / TRAINING

KB Learning Center, Columbus, Ohio

. PC Networking course

ABB Automation University, Columbus, Ohio

. Mainframe and microcomputer systems, frame and sensors maintenance and

repair.

. Classes included hardware and software components.

DeVry Institute of Technology, Columbus, Ohio

. Technician Electronics Technologies

U.S. Army

. Electronics Communications School - Honor Graduate

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