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Manager Customer Service

Location:
Rochelle, IL, 61068
Posted:
July 12, 2010

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Resume:

GEORGE L. WEBER III

**** * *** **

Rochelle, IL *1068

815-***-****

SUMMARY

. Highly Responsible, well organized, committed to achieving results

. Team developer, focus on improving team members work and abilities

. Strong Leadership qualities, capable of making decisions in the

absence of superiors when required

. Adaptable, able to learn new processes and procedures quickly and

become efficient in their use

. Team Player

ADMINSTRATIVE EXPERIENCE

. Developed and implemented policies and procedures enhancing the work

environment resulting in a reduction of turnover by 20 per cent.

. Ensured adherence to all employment laws, equal opportunity

guidelines, and federal and state regulations.

. Coordinated and administered all employee benefit plans, workers

compensations claims, and unemployment claims.

. Recruited hourly and salaried employees.

. Prepared and filed all EEOC and OSHA reports.

. Worked with managers and supervisors to optimize staffing levels and

reduce production costs.

. Developed auditing procedures to improve work place safety and insure

compliance with OSHA Standard.

. Developed internal job training programs for internal growth.

. Departmental manager controlling inventories reducing costs and

increasing turn over rates.

. Store manager, hired and trained cashiers, purchased store items,

daily accounting and reporting to corporate headquarters.

LEADERSHIP EXPERIENCE

. Supervised the sanitation crew in 60, 000 SQ food manufacturing

facility.. Through training, scheduling, and auditing the facility

received the highest rating from an independent third party auditor

for 7 straight years.

. Trained supervisors and managers in essential areas of conducting and

documenting disciplinary actions, sexual harassment, and safety.

. Working with supervisors and management reduced companies OSHA

recordable rate from 24.5 to 13.6 in a twelve month period.

. By learning and understanding all the manufacturing processes, made

key decisions when required in the absence of the plant and general

managers.

. Staff Sergeant, United States Army, Administrative Supervisor, served

as the noncommissioned officer in charge of the United States Army

Testing Center at Fort Campbell, Ky., and Administrative Supervisor

of the ROTC Program at Northern Illinois University.

. Have consistently earned the respect and trust of superiors and

subordinates alike and have received outstanding performance reviews.

CUSTOMER SERVICE EXPERIENCE

. Retail Sales Person, Ace Hardware

. Cashier

. Volunteer call center MDA

WORK HISTORY

Enumerator US Census Bureau, CCM, Chicago, IL Sep 09

- Nov 09

Crew Leader US Census Bureau, Rockford, IL

Mar 09 - 05 09

Office Administrator Home Lending, Rockford, IL

Oct 07 - Sep 08

HR Manager Swenson Spreader, LLC, Lindenwood, IL May 05

-Sep 07

Loan Originator Leader One Mortgage, Rockford, IL

May 03 - May 05

HR/Sanitation MGR Erie Foods International, Rochelle, IL May

95 - Mar 03

Store Manager J&L Oil Incorporated, Rochelle, IL

Sep 86 - May 95

Assistant Manager Ace Hardware, Rochelle, IL

Sep 77 - Aug 83

Admin Supervisor United States Army, Adjutant General Corps Oct 70

- Sep 78

Floor Sales Ace Hardware, Blue Island, IL

Jun 64 - Sep 70

EDUCATION

Northern Illinois University, Major, Home Economics Education

Kishwaukee College, AS Business

CERTIFICATES

Lean Mastery, University of Akron

Human Resources Manager, Columbia Southern University

Voluntary Certified Quality Control Sanitarian, American Institute of

Baking

COMPUTER AND SOFTWARE SKILLS

Microsoft Office: Intermediate level in Word, Excel, Outlook, and Access.

Familiar with PowerPoint and Publisher

ADP Payroll Expert

Novatime,

Kronos

MAPICS (AS 400)



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