Manager Customer Service
Resume:
Michael J Sells
Carpentersville, IL 60110
Phone: 224-***-****
E-Mail: ****.*****@*****.***
Career Summary
Over ten years experience in providing network and desktop support and
services. Over five years experience in field service with direct customer
contact. Over ten years experience in providing customer service. Over
three years experience in HP-UX administration. Experienced in HP/Dell
server setup and Windows Server2003 setup and configuration. Experienced in
PC installation, service, and repair. Experienced in configuring,
maintaining, and repair of networks.
Skills
Windows 95/98/Me/NT 4 (workstation and server)/2000/XP and Unix systems
administration.
Windows 2003 server setup. AD and GPO experience.
Knowledgeable of VMWare Server 2, MS Virtual Server 2005, MS Hyper-V
Network configuration, PC and network diagnosis and repair.
Microsoft Office, Microsoft Access, Microsoft SQL, Microsoft Project,
Oracle RDBMS, RMB and VB6.
Certifications
Microsoft MCP, MCSA, MCSE, MCTS: Exchange 2007
CompTIA Network+
CompTIA A+
Sharp MFP Certification
Konica-Minolta MFP Certification
Panasonic MFP Certification
Arbitrator Installer Certification
Satellite installer/technician
Professional Experience
Microsoft Certification Training/Consultant
February 2009 to Present
Attend training classes for Microsoft MCP, MCSA, MCSE, and MCTS: Exchange
2007 certifications. Provide network and computer consultation on an as
needed basis.
CDS Office Technologies, Addison, IL
February 2007 to
February 2009
Systems Engineer
Setup and configure Panasonic, Sharp, and Konica-Minolta Multi-function
products onto a customer's existing network. Where needed installed the
necessary hardware (wireless bridges, switches, etc.). Configured network
parameters of devices and resolve any connectivity issues. When needed
installed or modified DHCP to provide reserved addresses to devices.
Create users accounts on Server 2000/ 2003 using Active Directory to
support the installation of new devices onto the domain. Modified group
memberships when appropriate to provide access to resources for the newly
installed devices. Installed print and fax drivers on print servers
(Windows 2000/2003) and client computers (Windows XP, 98, 2000, Me, Vista,
Mac) needed to print to devices. Resolve any configuration and
connectivity issues.
Install or modify the DHCP server when necessary to provide IP address,
default gateway, DNS, etc. parameters to newly installed devices.
Install and configure any necessary hardware (switches, routers, hubs,
cables, wireless bridges) to provide connectivity for newly installed
devices.
Troubleshoot and resolve connectivity, login, printing, scanning, and
faxing issues with connected devices. Whenever possible resolve issues
over the telephone.
Diagnose and resolve server and client computer hardware issues.
Installed and configured the Alchemy data management system (DMS) software
on a server. Created scripts and setup schedule for the automatic
importing of data into the DMS.
Troubleshoot and resolve customer's networking, printing, or scanning
issues. Worked with customers in-house or contract IT group (if requested)
to resolve scanning, printing, or connectivity issues. Resolved duplicate
IP, cabling, hardware, and driver issues. Whenever possible resolve issues
over the telephone with the customer or the customer's IT group.
Diagnose and resolve Dell and HP PC problems for the Illinois Department of
Motor Vehicles. Diagnose the problem, order the part, and replace the
defective part.
Setup HP/Dell servers, install and configure Server 2003/2008, install and
configure SQL Server. Join the server to an existing domain. Setup and
configure wireless access points if required. Install and configure
Arbitrator backend software on server and Arbitrator frontend software on
mobile computers in squad cars. Install and configure wireless adapters
and Lan ports on mobile computers when needed. Resolve wireless connection
problems and conflict issues with other applications on mobile computers.
Resolve installation issues of the camera, DVR, and wiring in the squad
cars. Trained personnel in the use and administration of the system.
Install and train customers on the Alchemy DMS. Installed and configured
the Alchemy software on the customer's server. Created BAT files and setup
schedule for the automatic importing of data into the DMS. Configured the
customer's MFP for the scanning of documents to be imported into the DMS.
Was a member of team in upgrading the Illinois Department of Motor Vehicle
computer systems to new Dell computers. Removed old computer systems,
installed new computers, and ran configuration software.
Was a member of a team in upgrading the personal computers for the Illinois
DCFS. Removed old computer systems, installed new computers, and ran
configuration software.
Setup, installation, maintenance, and repair of Sharp, Panasonic, and
Konica-Minolta MFP.
Wagner Office Solutions, Elgin, IL
March 2006
to February 2007
IT Technician
Setup and configure Panasonic, Sharp, and Konica-Minolta Multi-function
products to customer's network. Configured network parameters and resolve
any connectivity issues. Created users accounts on Server 2000/ 2003 using
Active Directory. Installed and shared print and fax drivers on server
Server 2000/2003.
Installed print and fax drivers (local and network) on customer's computers
(Windows XP, 98, 2000, Me, Vista, Mac). Resolve any configuration and
connectivity issues.
Troubleshoot and resolve customer's networking issues. Worked with
customers in-house or contract IT group (if requested) to resolve scanning,
printing, or connectivity issues. Resolved duplicate IP, cabling,
hardware, and driver issues.
Setup, installation, maintenance, and repair of Panasonic, and Konica-
Minolta MFP.
Sedona Group, Moline, IL
October
2005 to February 2006
PC Installer
Configure and Install PC systems in State Farm insurance offices.
Resolve and troubleshoot customers networking issues during installs.
Apex Digital, Sugar Grove IL
February
2005 to October 2005
Satellite Technician
Installation and service of DirecTv satellite systems for residences and
businesses. Routed cabling and interfaced into existing cabling systems.
Pre-February 2005
Mitchell Buick, Baird & Warner
Eagle Test Systems, Inc Mundelein, IL
Manufacturing Engineering Manager
Responsible for the installation and repair of the 15 personal computers
running Windows 98 used in the manufacturing and test area. Supported the
100baseT network of the manufacturing and test area. Responsible for
developing and implementing a production tracking and quality reporting
system using Microsoft SQL Server and custom Visual Basic 6 applications.
MOTOROLA, INC., Harvard, Libertyville, Arlington Heights, Illinois
Test Engineer, Test Engineering Manager, Technical Operations Manager,
Manufacturing Manager
Responsible for implementing and maintaining a 10base2 network in a
manufacturing pod consisting of 100 users.
Responsible for deploying and maintaining the 75 personal computers used by
the production organization running Windows 95/98.
Responsible for the development and implementation of a factory control
system using ORACLE dbms and PRO-C for custom applications.
Responsible for procuring and maintaining 3 HP-UX and 2 Motorola servers by
the production organization.
EDUCATION
Microtrain - MCP/MCSA/MCSE/MCTS Training
2009 - 2010
Received a B.S. in Electrical Engineering, University of Illinois, Chicago.
30 credit hours towards an M.S. in Electrical Engineering, University of
Illinois, Chicago.
30 credit hours towards an M.S. in Engineering Management, National
Technological University.
Received an A.S. degree from Morraine Valley Community College
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