High School Management

Stanley Innocent

*** ****** ****** ***. *

Mattapan, MA 02126

Cell: 617-***-**** ****************@*******.***

OBJECTIVE

To attain a desktop support analyst position that will allow me to

employ my exceptional troubleshooting skills.

SKILLS

. Strong knowledge of operating systems (Windows 2000, Windows XP,

Windows Vista, Windows 7)

. Hardware management of Windows computers and Blackberry devices.

. Software installation and support for MarketData software

(DataStream, Bloomberg, Reuters Trader, FactSet), Office 2003 and 2007

applications (Word, Excel, Outlook, Office Communicator) Norton Ghost,

Symantec Endpoint Protection and, Remedy.

. Removal of malware and spyware.

. Evaluate personal computer performance to determine need for removals

and upgrades.

. Work well independently or as a member of a team.

WORK EXPERIENCE

Wellington Management LLP Boston, MA

Desktop Support Specialist Jan 09

- Dec 09

. Installed Dell Precision T5400 and Optiplex desktops, Dell Latitude

laptops, and Avaya 4621SW IP based phones.

. Supported over 1200 clients as member of Desktop Support team; worked

with Portfolio Managers, Fixed Income and Equity Traders, Quantitative

Investment personnel and Research Analysts on computer issues.

. Responsible for troubleshooting over 500 different software

applications spanning 27 different groups within the firm.

. Selected as 1 of 23 students (from over 100 eligible applicants) for

recognition in the "Year Up" development program.

. Provided technical support for printers and photocopy machines.

EDUCATION

Bunker Hill Community College Boston,

MA

Bachelor's of Science in Business Management - degree expected 2012

Jan 10 - Present

. Member of Year Up training program Sep 08 -

July 09

. Media Communications Technology High School Jan 04 - June

07

AWARD

. Core Values Award, Year Up Jan 2009

. Excellence Award, Year Up Dec 2008

. Dedication Award, Year Up Oct 2008

. High Honor Roll, Media Communications Tech High School

May 2007

VOLUNTEER WORK

Little Brothers Boston, MA

. Assisted and visited elderly patients, and delivered gift packages

Nov 2007

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