Customer Service Manager
Resume:
EDWARD R. FROST
**** ******* *****, ******, ** **706
Objectives:
Seeking a responsible position that will utilize my diversified
skills, also to insure the opportunity for
Professional growth based on networking and working performance
EXPERIENCE:
CLUB MADONNA - Miami, FL September, 2009 -
October, 2009
Door Security
Miami, FL 33139
o Monitored the exterior premises of the facility to insure the
safety of the staff and patrons.
o Greeted clients.
DIGISOURCE, LLC. - Washington, DC January, 2008
- November, 2008
Customer Service Representative
Washington, DC 20011
o Assist with customer account management as needed.
o Distribute projects for clients within the Washington, DC
metropolitan area.
o Deliver projects and company incentives to prospective and active
clients.
o Use the ACT database for the data entry of client information.
o Use elite communication skills to interact with business
professionals, and production staff.
o Provide assistance to the account manager as needed.
CAF IGUANA PINES - Miami, FL August,
2006 - December, 2007
Floor Security
Pembroke Pines, FL 33023
o Monitored the inner premises by walking around and observing
activity in the facility to insure the safety of the staff and
patrons.
o Assisted with crowd control.
o Greeted clients as they entered the facility
SPRINT-PCS DIVISION - Laurel, MD October,
2004 - July, 2006
Communication Consultant Laurel, MD 20707
o Independently managed the entire sales process, from initial
customer inquiry to the final sale of product.
o Promoted products and services alongside store managers to increase
the sell of merchandise for all Sprint locations.
o Developed and maintained outstanding business relationships with
chief executives of corporate accounts throughout the region.
EDWARD R. FROST
5805 Justina Drive, Lanham, MD 20706
PROFESSIONAL EXPERIENCE (Continued)
NEXTEL COMMUNICATIONS - HYATTSVILLE, MD April, 2002- October,
2004
Assistant Manager/Communication Consultant
Greenbelt, MD 20770
Assumed all duties necessary to successfully open and close
the branch location for daily business.
o Used accounting knowledge to ensure the accurate monetary value of
employee-monitored cash registers.
o Managed the sales process from initial customer inquiry, to the
final sale of product.
o Used tactful marketing skills to increase revenue by $15,000
monthly.
o Utilized superior customer service skills to initiate repairs and
exchanges of products for customer satisfaction.
QUALIFICATIONS:
Customer Service and Executive Security professional with 9 years of
experience, Including 3 years in the security industry. Demonstrates
excellent communication skills, And the ability to establish rapport with
clients. A self-motivated innovator, with a record of success in problem
resolution, and trouble shooting. Technical proficiency in PowerPoint
and Excel. Also trained as a register Personal Protection Specials (PPS)
with a certification in basic and advance pistol training, Leads by
example and establishes a professional work environment based on Loyalty,
Respect and Honor.
EDUCATION:
Job Corp Pennsylvania
Electrician/Demolitions Specialist
1998-2000
TRAINING/Skills:
Sexton Executive Security, Inc.
DCJS Certified - Registered
Executive Protection (PPS)
Fairfax, VA 2010
American Red Cross
CPR/AED
Certified-2010
Sexton, Inc.
Completion of
TASER Familiarization
Course- 2010
Sexton, Inc.
Certificate of Completion
"C.A.T. Eyes" Program
Community Anti-Terrorism
Training-2010
Hy-Tech Security
Basic and Advance
Pistol Certification
Miami, FL 2009
Hy-Tech Security
Armed and Unarmed
Security Certification
Miami, FL 2009
Engle & Engle Security
DCJS Basic Pistol
Training- Certified
Landover, MD 2010
240-***-**** ~ ************@*******.***
240-***-**** ~ ************@*******.***
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