Sales Manager

Michael D. Rodgers

**** ********** ******* ***** ( Edmond, Oklahoma 73013

Home: 405-***-**** ( Cell: 405-***-**** ( *******.********@*****.***

Training and Development, Management

summary

An adaptable and forward thinking professional with multifaceted

experience in training and development, sales, finance, risk

management, key accounts, business development, and project

management. Works diligently to improve employee skill sets to

maximize productivity.

Diplomatic and people-oriented, creates and sustains long-term

relationships with clients and employees. As an analytical thinker

and objective problem solver, generates solutions to the most complex

issues.

experience

MERCY HEALTH CENTER, Oklahoma City, Oklahoma

Temporary Credentialed Trainer - EPIC, 2010 - Current

Trains surgeons, nurses, and hospital staff on Epic, an electronic medical

records application tracking patient care from account set up to billing.

. Selected to train OpTime, the surgeon and operating room features of

Epic.

. Assumed leadership role within group taking responsibility for creating

and maintaining schedule and Excel based scheduling tool for the OpTime

training team.

FARMER BROTHERS COFFEE CO., Oklahoma City, Oklahoma (Previously a division

of Sara Lee Coffee & Tea)

Customer Care Manager, 2007 - 2009

Held responsibility for total profit and loss of business. Worked directly

with 8 customer care representatives to determine initiatives and develop

execution plans to deliver sales expectations. Responsible for account

calls to Crest Foods and Buy for Less. Developed growth through new

account calling and current market penetration.

. Grew sales volume on dedicated retail routes 8% in the first year.

. One of eight appointed to Continuous Improvement Inventory team for the

improvement and development of route inventory processes.

Self - employed, Mutual of Omaha, Oklahoma City, Oklahoma

Group and Individual Insurance Agent, 2006 - 2007

Worked to deliver insurance products to individuals and groups based on a

needs analysis. Taught clients about the different insurance products

available and how those products fit into their overall financial picture.

Functionally assisted with training on a one to one basis for new agents.

. Developed strategies to solve financial problems, including both

insurance and investments.

. Worked cohesively with other agents to administer group health cases

from the initial contact to final writing of new client. Followed up

with excellent customer service to group and individual clients.

Frito Lay, Oklahoma City, Oklahoma 1990 - 2006

Core 4 National Trainer, Associate Project Manager, 2004 - 2006

Trained district managers on computer applications and business processes

throughout U.S. Managed project that guided major steps of change related

to district manager job design. Developed functional specifications for new

application to ensure district managers more effectively completed jobs.

Acted in application rollout to field, giving development assistance on

drafts of training materials. Rolled out new job process for district

managers, creating greater efficiency. Held responsibility for field

training and definition of new job process.

. Rolled out new application on time to field with accelerated rollout

program, including 7 to 12 zones rolling out each week. 1,500 district

sales leaders were trained and tested proficient in six months.

. Worked with team to develop new job processes for district managers and

functional specifications for district manager computer application.

. One of twelve appointed by National Star Fleet Leader to national

SuPerModel (SPM) advisory council, which significantly improved Excel-

based and web-based model that developed sales targets.

District Sales Leader, 2002 - 2004

Held responsibility for planning business of district to ensure volume goal

achieved. Worked directly with route sales representatives to determine

initiatives and quantities necessary to achieve plan. Responsible for

account calls to north Texas and Oklahoma City IGA chain account and

Oklahoma Save-A-Lot chain. Accountable for volume and development of 16

route sales representatives. Conducted weekly one-on-one meetings with

representatives and field work-withs to develop selling, merchandising, and

financial management skills.

. Developed plan to make plan process for increased district manager

efficiency and was utilized as local subject matter expert. As

participant in pilot of new plan, grew volume 6% better than run rate.

. Improved district from rank of 69 to "number one" in region in one year

with ten of 12 routes exceeding weekly sales targets on regular basis,

from $5,000 to $17,000 weekly.

. Trained new district sales leaders on settlement process and trained

route sales reps on role in process.

Regional Settlement Manager, 1997 - 2002

Held responsibility for controlling route settlement expense for region of

seven zones, including 70 districts, 900 routes and 1,200 salespersons.

Trained district managers on individual level to control settlement

expense. Facilitated training of route sales representatives in classroom

setting. Traveled across region coordinating district managers and

salespeople to identify and resolve issues with settlement expense.

. As settlement manager in St. Louis Area, reduced write-offs to credit of

$4,800, saving nearly $130,000.

. Served as settlement manager in Dallas Region, reducing write-offs to

$200,000 annually, saving $400,000.

. Received national finance award for best overs/shorts management.

. One of six appointed to work with national Starfleet team on

overs/shorts.

Sales Safety Coordinator, 1999 - 2002 (Concurrent)

Worked with VP of risk management to control and reduce sales safety

expense for region of seven zones, including auto liability and workers'

compensation expense which included a staff of 1350 and 900 route trucks.

Created programs to improve field awareness of safety on auto and workers'

compensation levels, which included establishing safety committees in each

zone and working with committees to become productive from personnel safety

and cost savings standpoint.

. Created $200,000 in safety savings in first year and $450,000 in second

year.

. Was one of eight appointed to national sales Starfleet safety team,

which created initiatives for reduction of auto liability and workers'

compensation expense.

Route Sales Representative, 1990 - 1997

education

Harding University, Searcy, Arkansas

B.B.A., Marketing, Cum Laude, 1990

professional development

Sara Lee Coffee & Tea Training, 2008 Woodbadge

Trained, SR-756, 2006 Project Management Training, 2005

Accelerated Learning, 2005

DLP Release 2 Training, 2005 Ridge: The Craft of

Training, 2004

Plan to Make Plan for DSLs, 2004 Plan to Make Plan

for RSRs, 2004

Facilitation Skills, 2004 Leading for

Great Performance, 2002

Change Management, 2001 Workers'

Compensation Training, 2000

Smith System Driver Training, 1997 Route

Settlement Training, 1997

World Class Selling Skills, 1991

computer skills

Excel, PowerPoint, Word, Outlook, Works, Lotus 1,2,3, Freelance.

personal

Married. Two children. Boy Scout leader. Enjoys woodworking,

fishing, and camping.

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