Project Manager Management

Shahzad Khan

********.******@*****.***

Ph: 469-***-****

Professional Summary

. More than 6 years of Project Management, Coordination and Business

Analysis experience in working on a variety of changing environments

Business Requirement Gathering, Analysis, Estimation and Planning,

Client/Business Interaction and Issue Resolution.

. Experienced in coordinating resources; setting deadlines; assigning

responsibilities; and monitoring, summarizing and communicating the

progress of the project.

. Used exceptionally strong organizational skills, analytical, problem

solving, decision making, leadership skills and Project Management

skills for managing multiple projects concurrently.

. Support business case development, perform gap/cost/benefit/SWOT

analysis, control/monitor schedule, costs, critical milestones,

project deliverables and IT change record process for group

initiatives.

. Experienced in project scheduling using MS Project Scheduler.

. Experienced in creating and executing project work plans and revises

as appropriate to meet changing needs and requirements.

. Experienced facilitator and meetings Coordinator with excellent inter-

personal and conflict resolving skills and Create FAQ'S and other

documentation.

. Experienced in interfacing with stakeholders and senior management

with excellent communication and interpersonal skills.

. In depth knowledge of SDLC, with understanding of various phases such

as Requirements, Analysis/Design, Development and Testing.

. Gather and develop business and technical requirements, created use

cases, facilitated JAD sessions, resolved issues, coordinate/monitor

testing efforts.

. Knowledge of project life cycle in a structured change management

environment using proprietary methodologies, Agile and RUP.

. Advanced analytical skills with excellent problem solving capacity,

with ability to multitask, reprioritize activities quickly and

effectively.

. Highly initiative, self-motivated with excellent written and verbal

Communication skills, Negotiation, Organizational, Conflict resolution

skills and Presentation skills.

. Highly collaborative team leader/player with extensive customer

relationship skills, also possess excellent facilitation and mentoring

skills and ability to prioritize tasks according to business needs.

. Developed and maintained relationships with clients on all on-going

projects

Education

School/Institution: Amberton University

Location: Garland, TX

Major: Project Management

Degree: Masters in Business Administration

School/Institution: University of Central Oklahoma

Location: Oklahoma, U.S.A

Major: Management Information Systems

Degree: Bachelors Of Business Administration

SKILLS

Project Management MS Project, Requisite Pro, Rational Rose,

Tools MS Visio, MS PowerPoint, MS Excel, MS

Exchange/ Outlook, Enterprise Email,

Instant Messaging (IM), Office

Communication Services (OCS).

ERP SAP R/3 4.6C,4.7C, ECC 5.0, ECC 6.0

Languages C++, VB.Net, HTML, SQL, UML

Database SQL Server, Oracle, MS Access

Operating Systems UNIX, Windows Vista, Windows XP,Windows

98/2000 W

Professional Experience

Citi Group

Project Manager

Nov 2008- Present

Responsibilities:

. Managed Desktop Standardization Initiative (DSI) migration projects in

North America.

. Proactively met & managed timelines, project milestones, protecting

project's budget and mitigated risks to ensure DSI regional migration

/ deployment targets are met.

. Managed and acted as a liaison between Application Development /

Application Readiness team to develop, package and deploy security

software which impacted citi users globally.

. Managed, led and facilitated status meetings; meeting set up, task

follow-up, assigning & reviewing deliverables, meeting notes and other

project management activities

. Identify Risks and Issues that may have an impact of DSI NA Migration

goals and took appropriate actions to address and mitigate all Risks

and Issues

. Clearly communicated status of projects and associated Risks and

Issues. Ensure timely delivery of weekly status reports; updated

executive level management on status.

. Formulate project scopes and conducted requirements analysis

communicated metrics and status reports to the business and senior

management.

. Develop employment procedures and approaches tailored for specific

lines of business.

. Perform strategic planning, trend analysis, forecasting, database

management and inventory tracking in IT environments specifically for

Project Office infrastructure.

. Created and executed project work plans and revise as appropriate to

meet changing needs & requirements

. Identify resources needed and assigned individuals responsibilities.

. Contributed to achieve DSI budget and improve NA PMO financial

management

. Reduce migration costs by working with businesses to rationalize and

streamline validate application profiles.

. Actively contributed with NA DSI PMO process improvement efforts;

actively participated in the development and testing of tools and

processes needed to achieve DSI migration goals.

. Effectively apply all project methodologies as detailed by the project

scope and requirements

. Complete all related project documents related to Citi's

deployment/migration requirements

. Ensure post-migration Customer Satisfaction Survey is sent to ALL

clients migrated.

. Ensure migration team completes 95% of all support tickets within

Service Level Objectives (SLOs).

. Implement process improvement needed to reduce day one support

tickets.

. Ensure Training and UAT information is received by all Clients being

migrated.

. Ensure engagement and participation of Business Area Representatives

in the planning and validation phases for all migration projects.

. Review, monitored and close projects post migration with a final

lesson learned review to implement continuous improvements from each

migration.

Environment: Agile, MS Project, Excel, IM, SharePoint, PlanView,

Marketplace, Citrix.

Ericsson, Plano, TX

Project Manager

May 06 - Sept 08

Responsibilities:

. Responsible for managing, planning, executing, deployment and

completion of RF 3G deployment projects in order to accomplish their

goals within constraints such as time, cost and agreed quality

standards.

. Worked with Senior Management to identify strategic goals, objectives,

scope, budgets and timeline for the completion of 3G deployment

projects.

. Evaluated project performance and worked with senior management to

make project go/no-go decisions, resolved and/or escalated issues in a

timely fashion.

. Coordinated, communicated and kept in close contact with the

technical teams to make sure that the teams are on track and on task,

so that the required work is completed on time, on spec, and with high

quality.

. Acted as a liaison between Client, Senior Program Manager,

Regional/Market technical leads, engineers and the technical teams.

. Effectively and efficiently managed 2-3 projects concurrently with

sometimes managing between 15-25 technical teams.

. Responsible for interviewing, hiring the right people with the ability

to do the job as per client requirement and satisfaction.

. Identified resources needed and managed day-to-day operational aspects

of projects, also pointed out opportunities for improvement and makes

constructive suggestions for change.

. Identified schedule uncertainties and risks, and managed them closely

to avoid schedule impact.

. Lead and participated in remote sessions between the Client and the

technical teams and helped resolved issues.

. Conducted project related presentations, documented and provided

reports to the higher management.

. Managed and constantly kept proper inventory controls and

documentation, facilitated inventory transactions and was responsible

of deployment of correct and proper inventory to projects according to

the project needs.

. Worked with the software architects/developers to ensure that the

applications conform to customer requirements.

. Interacted with the software development Helpdesk team to investigate

and resolve data collection issues for assuring quality standards of

the product and the data collected.

Environment: Agilent Technologies Data Measurement & Analyser, Tems

Data Collection, Actix Analyzer, Map Info, MS Project, MS-Visio, MS

Word, MS Exchange/Outlook, Enterprise Email, Instant Messaging (IM),

Microsoft Office Communication Services (OCS).

Verizon. Irving, TX

Project Manager

April 05 - April 06

. Provided end-to-end project management and team oversight using SDLC

and PMLC from requirements gathering through deployment for multiple

projects to ensure achievement of client commitments and objectives.

. Delivered immediate response to client needs and business interests by

developing action and task plans.

. Facilitated issue resolution to meet commitments and achieve project

financial targets, goals utilizing risk assessment. Results tracked

via Microsoft Project and Excel.

. Collaborated with team members to identify, develop, and implement new

and enhanced processes and procedures that accelerated the project

lifecycle, minimized schedule, and cost impact.

. Lead IT teams with hardware procurement including

TAP/Engineering/Security Reviews.

Assist Program Manager and IT Directors with Contract Management for

Onshore and Offshore SOW and SLA Change Management.

. Tracked and maintained vendor relationships, presented status reports

to executive management using Excel and Microsoft Project software for

the following: SLA reports, SOW reports, project financial reports and

cost reduction strategies implemented for all projects.

Environment: MS Project, PowerPoint, Excel, IM (Instant Messaging),

SharePoint, SAP.

Dollar Thrifty Automotive Group. Tulsa, OK

Project Coordinator / Business Analyst

June 04 - March 05

Responsibilities:

. Played an active role in gathering, analyzing and writing Business

Requirements.

. Acted as a Liaison between the Client and the software

architects/developer team to insure that the consolidated Database

confirms to Client's requirements.

. Collected and documented Business Processes as well as Business Rules.

. Provided key input in working with users in defining project and

system requirements.

. Created High Level Requirements document.

. Created Detail High Level Design document which further describes in

detail the business tools involved in the consolidation of the

databases.

. Used Data mapping tools to create data element mapping between two

distinct data models.

. Involved in the analysis, design, development, testing and deployment

of analytical & transactional reporting systems.

. Assisted in building a Business analysis process model using Rational

Rose and Visio.

. Documented the Functional Specifications Document using UML.

. Participated in JAD sessions between the end users and the development

team.

. Assisted the Project Manager in setting realistic project expectations

and in evaluating the impact of changes on the organization and plans

accordingly.

. Developed timelines for project delivery and managed projects and

resources to successful completion.

. Lead and attended weekly meetings to understand and to recommend

business solutions.

. Was responsible for identifying and documenting Business rules,

created detailed Use Cases and conducted User Acceptance Tests.

. Interacted with the Helpdesk team to investigate and resolve

production issues for assuring quality standards of the product.

. Improved the quality of the product by detecting, fixing the defects,

documenting and re-testing the product.

. Worked on different tools during the Project life cycle including Data

Modeling tool ERwin and also with ETL tool Informatica 8.1.6.

. Analyzing the requirements and design for a Reporting System using

Cognos Reportnet 1.1

. Close interaction with business team for development of reporting

system.

. Unit and integrated testing of report with front end application.

. Conducted project related presentations and provided reports to the

higher management.

Environment: UML, Rational Rose, MS SQL, MS-Visio, MS Word, Oracle 9i,

SQL Server 2005, Cognos, Informatica 8.1.6, Erwin, Altova Map Force.

Spirit Bank. Tulsa, OK

Sept 03 - May 04

Business Analyst

Responsibilities:

. Conducted brainstorming sessions to extrapolate the requirements that

are not stated.

. Worked with business sponsors to elicit business/functional

requirements and generated use cases in accordance with Agile Best

Practices.

. Documented, reviewed and analyzed the requirements.

. Used Agile methodology to capture, analyze and translate business

requirements

. Developed business User Stories scenarios, sequence diagrams and class

diagrams

. Prepared

. Prepared Rational Suite (Clear Quest and Requisite Pro) training

materials for users and administrators and trained nearly thirty of

them in the branch office.

. Structured flexible test plans, test cases and test scripts to test

entire application based on business requirements, technical

specifications, product knowledge and use case scenarios.

. Addressed all aspects of the loan life cycle, starting from identifying

a prospective client to the loan closure

. Participated in project review meetings to resolve defect related

issues.

. Revised existing documentation comprehensively to enhance the ability

of the stakeholders to proceed with the next major phase of developing

the application.

. Performed User Acceptance Testing on behalf of end-user to ensure that

the user requirements are satisfied and properly tested.

. Assisted in implementation and deployment of the best SCM processes

with seamless integration among various phases of Software Development

Life Cycle (SDLC) such as Change Request and Product Life Cycle

Management utilizing UCM component of Rational Suite.

Environment: UML, Unix, Test Director, Agile, VB.NET, Windows 2000, UNIX.

Warm Springs Rehabilitation Center. Lockhart, TX

Jan 03 - August 03

Junior Business Analyst

Responsibilities:

. Involved in gathering and analyzing business requirements from existing

and proposed models.

. During the design phase, worked with the development team to ensure

testability, reliability, usability, maintainability and performance of

a web-enabled client/server application.

. Interacted with the User Experience teams, testing teams, development

teams, business and the project management teams in understanding,

clarifying, articulating and delivering requirements, changes and

maintenance related activities.

. Converted business requirements into functional & technical

specifications by writing Use Cases & Design/Functional Specifications,

drawing Activity diagrams & screen mockups using Office products.

. Organized and facilitated customers and internal stakeholders

conducting requirements gathering sessions with the purpose of defining

the functional business and system requirements utilizing use cases in

UML diagrams and textual descriptions, documenting requirements in a

requirements database to track development.

. Performed business and system analysis towards the resolution of

reported application issues documenting all resolutions.

. Created detailed Use Cases for every object functionality and scenario.

Defined object types, data types on every function & page of the

application using RUP.

Created templates & delta reports, defined Internationalization.

Environment: MS Visio, UML, RUP, Use-Cases, MS Project, MS Excel, MS

Access, SQL Server 2000, C, C++, Win 95/98/NT.

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