Customer Service Maintenance

Mike Palacios

*** *. ***** #** *** York, NY ***** Mobile: 917-***-**** E-mail:

*************@***.*** URL: www.celestiallcreation.com

Qualifications

Highly motivated individual, with excellent analytical, communication and

organizational skills, a focused attention to detail, and an ambition to achieve

excellence, looking for a challenging position in a company that provides

opportunities for advancement.

Experience

2006-2009 Damiani USA New York, NY

Logistics

Planned and controlled the flow of goods and materials. Established EDI system to

minimize errors and to conform to trading partners' specifications. Established and

maintained a GS1 issued UPC barcode system to label and track inventory

efficiently. Organized the movement of the sales force's equipment and supplies,

tracked imports, allocated orders. Inventory reconciliation.

Customer Service

Maintained an up-to-date catalog of retailer vendor guides, including routing,

shipping compliance and product development guides. Created EDI style masters.

Customer relations.

Supervised the Repair Dept. and all its outsourced services.

IT Administrator

Coordinated and supervised all outsourced services for IT Dept., system

administrator, set-up and maintenance of EDI systems and communication devices,

provided immediate availability of images for proofing and digital catalogues.

Business analysis and research for migration to SAP

Investigate, troubleshoot, escalate and facilitate resolution of day-to-day issues.

2004-2005 Apparel Management Services Carlstadt,NJ

Account Manager

Supervised shipping operations. Customer Service contact.

Tracked imports, created style masters, allocated orders, invoiced, customer

relations, inventory reconciliation, logistics

2004 Unitrade LLC Lyndhurst,NJ

Consultant

Communication Systems' optimization and streamlining of processes for efficiency.

Maintenance of all communication systems. (telephones, faxes, e-mail, work

stations, intranet, website)

2002-2003 Equinox Fitness New York, NY

Data Analyst / Interactive Learning Designer

Contract auditor for all corporate accounts and individual memberships for multiple

locations

Account reconciliation, quality control, system information maintenance and IT

work, and training new employees

Accurate file maintenance for vendors and clients, spreadsheets, invoicing,

statements, credit & collection, receivables maintenance & analysis, budget

reports, Web page design for special marketing projects.

Implemented new operational and auditing systems to improve efficiency and

productivity

1999-present Celestiall New

York, NY

Multimedia / Information Systems Specialist

Event coverage, editing, post-production.

Art, image manipulation and restoration, graphic design for print, web, and video.

Web site design: FLASH/ActionScript and HTML/JavaScript

Content creation, graphics, animation, file processing and archiving,

integration, testing, refining, and publishing.

Familiar with PC and MAC platforms

Information Systems Consultant for Unitrade LLC.: URL http://www.unitradellc.net

Webmaster for Imex Trading Inc.: URL http://imextr.net

Consulted on layout and image selection for Christopher Whitney Photography.

Digital systems consultant for Christopher Whitney Photography: URL

http://www.whitneyphoto.com/

Web Designer for Dzul Dance Company: URL http://www.dzuldance.com

EDI systems consultant for Yigal Azrouel: URL http://www.yigal-azrouel.com

Web designer for The coco Farm: URL http://www.thecocofarm.com

Systems maintenance and upgrades, software and hardware installation.

Graphic designer for web advertising and magazine advertising for Enrique Bocobo

Constructs: URL http://enriquezbocob.com

Designed and produced advertisements for Enriquez Bocobo Constructs. Ads were

featured in: Metropolis Magazine: May, 2003, June 2003 DWELL

Magazine: June, 2003

Designed logo and animation for Enriquez Bocobo Constructs. Featured on

www.dwellmag.com

Designed logo for Rita Wilcox: URL http://www.ritawilcox.com

Designed advertisement for CitiCard: URL http://www.creditcards.com

Art Director for the short film "Sick Day"

1999-2000 WRED -TV Queens, NY

Editor, Producer, Writer, Director

Scriptwriter -16 shows.

Produced 4, featured segments for WRED -TV.

Technical Director - 4 shows, Director -1 show.

Editor - Show segments and features

Education

1996-2000 St. John's University Jamaica, New York

B.S. Management.

Software Experience

MS Word, Excel, Access, Front Page, PowerPoint,

Goldmine, Minitab, Quark Express,

Photoshop, Illustrator, Acrobat/Distiller, Image Ready,

Premiere, After Effects, Avid, Pinnacle Impressions DVD Pro,

Sony Vegas, Dreamweaver, Fireworks, Flash, HTML, SAP, EDI

plus various proprietary business applications

Languages

Spanish/English/Italian

Contact this candidate