Customer Service Manager

Darlene CATALYST FOR - A "Better Bottom Line" Through

improved

Mulvey Process, Productivity and Strategic Cost

Reduction.

EXECUTIVE PROFILE

WHAT THE MARKET

SAYS ABOUT

DARLENE MULVEY,

[pic]

Cell: 215-***-****

Email:

*********@*******.***

Home: 520-***-****

6871 W. Tombstone Way

Tucson, AZ 85743

Darlene is always able

to expedite product at

unbelievable speeds and

has a knack of getting vendors, me included to

get things done in

seemingly impossible

situations."

-Tommy Goodrum

Ruskin /Genpak,

Jackson, TN

Darlene is extremely

effective in meeting

customer needs while

always keeping cost

control in mind."

-Paul Liguori

V.P. Operations,

LN International

Darlene has the uncanny

ability to balance the needs of

various modes of transportation

and have them all come

together to ensure customer

satisfaction."

-Don Davis, President

ETI Logistics

Memphis, TN

Innovative methodologies for capturing new efficiencies.

.A proven operations leader, with record of honing organizational focus

to

increase the top and bottom line.

.Results-oriented, cost savings manager, with more than a decade of

powerful talent

focused on building relationships with C-level management, while

"rocking the

boat" of inefficiency.

Milestones include:

.Improve work flow process using EDI, Access, Brio reports. This

reduced staff from

7 to 3, eliminated overtime, paper and greatly improved real time

information for

Sales, Customer Service and our 3rd Party Warehouse.

.Improved bottom line profit by at least $700,000 per year by

negotiating new rates

with LTL, Truckload, Rail and Small Package carriers for the domestic

and Intl.

.Generated a $79,000 savings by sourcing a rework facility and a new

corrugate

supplier for a pallet display for Wal-Mart that called for 1,000

pallets.

.Saved $80,000 yearly by outsourcing the domestic freight payments to a

3rd Party

eliminating two accounting staff and provided weekly-monthly reports

generated by

general ledger accounts. Carriers also transmitted invoices via EDI

which reduced

not only cost but eliminated 90% of paper storage.

.Within the 1st year reduced the customer charge-backs over $3M by

precise

compliance of Customer shipping guide and reduction of claims.

Career Driver:

"Failure is not an option" which manifests in an aggressive mind-set

toward promoting

a cost savings way of life, growing market share and realizing a true

success for the

organization.

Employment History:

Independent Consultant - Contract Employee

Pinch Express (2009-2010)

Managed operations, dispatch, drivers in Tucson and Phoenix.

Set up office procedures,

created drivers manual. Revamped the invoicing procedures,

collections and reports. Rates,

billing and other office duties.

Re-Transportation (2006-2009)

Address sales and pricing for 3rd Party Intermodal, LTL, and

Truckload for their customers...

Forj-Enterprises (2008 -current) Be-Satori (2009-current) Jindal

Steel (2006 - 2007)

Both new start-up companies importing goods from China and

selling to the retail market in

the U.S. Negotiate pricing for Import, LTL, Truckload,

Intermodal, Small Package as well as

setting up warehouse locations, pricing and rate structure.

Manage orders sent to warehouse,

shipping, and transportation to ensure vendor compliance Meets

with customer's requirements,

invoicing, and collections. Customer charge-backs requesting

POD's for goods not received or

damaged. Jinal Steel, restructured traffic and shipping areas

to improve efficiency. Negotiate

rates with flatbed carriers to improve cost. Trained staff

to manage time and paperwork flow

with correct backup documentation for driver, consignee and

invoicing.

Director of Transportation - LN International (2000-2007)

Hired to head domestic transportation department and assigned

the additional responsibilities

of distribution, import, export, warehouse, purchasing and

special projects such as re-work

re-pack, and store promotional display builds. Freight

negotiations, freight audit and payment,

claims, vendor and customer compliance. Streamline work

process between departments,

vendors and 3PL's.

Transportation Manager - SLI Power-lighting Products (1992 -

2000)

Freight negotiations for LTL, Truckload, Intermodal and Small

package.

Managed domestic and international shipments totaling

$200+million yearly for

existing operations and additional responsibilities for newly

purchased companies in England,

France, Germany and Belgium.

Partner/Transportation Manager - Mark VII, Wright Logistics

(1990-1992)

Established a 3rd party Intermodal logistics company with a

partner. Ran operations,

Negotiated rates for rail and over the road shipments

Contact this candidate