Manager Executive

KAREN E. RENO

** *. **** **., ****, AZ. *****

***********@*****.*** (email) (cell) 602-***-**** (24 Hrs)

SUMMARY OF QUALIFICATIONS

Executive Assistant-Office manager with public & corporate

administration background. Highly qualified executive support

professional with proven experience in working with high level

executives and their clients. Strengths include organization,

efficiency, cost effective purchasing, collections, administration

budget forecasting, communications skills, dealing with confidential

information and legal matters. Self -motivator, achievement -oriented

and proficient in required office skills. Extensive corporate

education in various industries to ensure qualified support knowledge.

Paralegal skills and JCAHCO Compliance Ability to supervise and train

department admin staff. Personnel development.

BEST WESTERN INTERNATIONAL Global Headquarters Oct 2006

to Present

Executive Assistant & Project Specialist to Vice President

Excellence in exec support -correspondence, travel arrangement, meeting

minutes, public and client contact interface

Successful forecasting of VP's Administration Budget. Variances, budget

reductions 100% flat line

Organization and efficiency conversion staffing on-boarding processes -

Personnel transactions to PeopleSoft

Projects and support to Sr. VP and CEO

WESTCOR / A MACERICH COMPANY Phoenix Corporate April

2005 to June 2006

Executive Assistant to Vice President

Executive support to Vice President and 3 Assistant Vice Presidents

Correspondence, travel arrangement, meeting minutes, calendars, public and

client contact interface

Meeting coordinator to AZ State Land and City Phoenix for Palisene and

Flagstaff projects

Organization and efficiency conversion of new AVP work processes project

Special paralegal research on Arizona land lease, property leases for future

redevelopment Flagstaff

MARICOPA COUNTY - Environmental Health Division Jan

2002 to Jan 2005

Division Office Manager & Executive Assistant to Division Manager

Supervisor of division admin assistants & program support specialists.

(Recognized Division Team of the Year)

Executive Assistant to Division Director: correspondence, state summary

reports, conference planning, travel arrangements, calendar, confidential

personnel related matters and special projects from Dept. Director.

Payroll administrator with PeopleSoft for 135 division staff. Accountable for

budget and payroll audits.

Office management - hiring, career development, performance management &

reviews. Office policies & procedures

Legal actions preparation. Issuance of Public Notices, Public Health Codes,

SOP and notices to Secretary of State

Executive hearing administrator for ENVH Advisory Committee hearings for

granting of variances.

THE RENFREW CENTER OF CONNECTICUT - Wilton, CT. & Manhattan NY March

2001 to Jan 2002

Administrative Coordinator - Intensive Behavioral Health Treatment Center:

Office manager & center administration of contract therapists, intensive

outpatient staff

Executive support to state center director (correspondence, travel,

scheduling, meeting minutes, appeals)

In-patient admissions. Patient financial arrangements, insurance

preauthorization, new patient prescreening.

JCAHCO, State & Federal requirements& compliance- patient records. Policies &

procedures enforcement.

Clerical Supervisor & training for other sites in NY and Philadelphia

treatment centers and hospital.

SOLANO COUNTY DISTRICT ATTORNEY Dec

1996 to Aug 1999

Family Support Division-Fairfield, CA.

Family Support Officer (Journey) - Paralegal

Officer of the Court Administration of 1,257 child support cases with

knowledge of child support laws

Paralegal on court documents, correspondence & responses to other government

agencies & attorneys.

Conduct financial resources background investigations and federal parent

locator specialist.

PACIFIC BELL (Pacific Telesis) - San Ramon, CA

Apr 1980 - Oct 1996

Executive Administration - Vice President Staff & Personnel Data Administrator

Administrative support to Regional Director, Vice President, Assist. V P and

Executive Admin to CEO & Officers

Board meeting preparation, agenda, minutes, stock holder meeting coordination.

Conference and event planning. Space planning

Personnel Data Administrator Payroll Coordinator & attendance administrator.

Employee Recognition Program Director. Supervised program, monitored results

in employee job satisfaction, increase in job production & department results

in meeting customer criteria.

Paralegal research and legal team support. Project management & State training

coordinator.

Quality Evaluation Examiner. Quality Process & Efficiency Coordinator.

Clerical Supervisor & staff development

SKILLS: High level effective executive support administration and office

management. Board support and hearing processes. Ability to streamline

procedures to offer increased efficiencies & cost cutting measures. Project

management, Information Mapping. Budget Mgmt, ACD Systems & Microsoft

office knowledge. Ability to work under deadlines and pressure. Designer of

policies & procedures. Malcolm Baldridge-Quality, Budget Mgmt & forecasting

for Administration budgets over 4 million. Department Personnel Data

Administration. Recognized ability to train and manage office support

staff. Personnel development and evaluations proficient.

EDUCATION:

BA Behavioral Science Western International

Honors College-Magna Cum Laude University

AAB Business Western International

University

PARALEGAL: Certified Paralegal (Specialized) Research & analysis,

management advocacy & labor law.

CORPORATE & COUNTY EDUCATION TRAINING PROGRAMS:

Supervisor/Management Administration Professional Business Employee

Relations

Labor Relations (Personnel) EEO & Affirmative Action

Business & Service Provider - Effective Communications

Customer Relations

Non-Profit Event Planning & SME - Subject Matter Expert

Administration Development

Executive Staff Management Management Policies & Procedures

Malcolm Baldridge Award Criteria - Baldridge Award - Quality Evaluator

Quality

Labor Law-Corporate Lawsuits Information Mapping

Training

Management Time Systems PeopleSoft Payroll

Tester-Development Process HRMS

Leadership Development (LDS) PUC/FCC Regulations & Compliance

Total Quality Foundation Managing Professional Growth

HiGain Speaking & HiGain Writing Payroll Systems Processes-Corporate

MTR/ATR

PDA Personnel Administrator & Data Paralegal - Corporate & Government

Systems Support

Quality: Daily Work Life Women In Power: Communications

Union Contract Interpretation Contracts & Job Bidding In

Procurement

Union Grievance Procedures Supervisor: Operator Services

Quotation Bids & Auditing Executive Secretary - Advanced

Skills

Executive Administrative Assistant Maricopa County Supervisor Mgmt

Academy

Facilitating Meetings & Training Six Sigma - Introduction to Black

Groups Belt

ORGANIZATIONS & PROFESSIONAL RECOGNITION:

Member: National Notary Public Association - Certified 2001, 2006, 2010

Volunteer: Ground Zero Behavioral Health Support Team (Administration

Renfrew Center Counseling Team) 2001

RECOGNITION:

MARCIOPA COUNTY

BOARD OF SUPERVISORS ?2005 Maricopa Cost Improvement to Increase County

Revenue - Environmental Health Dept

. 2003 Maricopa County Combined Charitable Campaign-

Dept Chairman

Department Director - Public Health ?2003 Department Team of the Year -

West Nile Virus Response Team

Board of Supervisors ?2004 Maricopa County Combined Charitable

Campaign-Dept Chairman

CEO - PACIFIC TELESIS/ ?Statewide Corporate Coordinator of United Way

- Special Events

PACIFIC BELL & DEPTS.: ?Excellence in Corporate Executive Support &

Reorganization Support.

Exec. Vice Pres. - Systems Technology ?Commendation United Way Campaign

Regional Coordinator.

Vice President - Systems Technology ?Excellence in Payroll Process,

District Audits & State & Federal Compliance Audits

Exec. Vice Pres. - Systems Technology ?Creation of Employee Recognition

Program & Facilitating Arbitration with CWA on

acceptance of program & Statewide Implementation (Dept overall

improvement 65%)

Exec. VP - Procurement ?Development of M&P - Vendor Process Audit &

Vendor RFP/PRQ Award (Savings $100K)

Div. Mgr. - Net. Technology ?Coordination of Personnel Force

Relocation (Savings of $75K)

COMPUTER PROGRAM KNOWLEDGE:

Microsoft Office 2007 - Word, Powerpoint, Excel, Outlook. ACD, Cognos,

PeopleSoft, Oracle, HRIS, PDS, MTR/ATR, Axis judicial case system, Nexis,

Abacus

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