Sales Representative Account Executive

Erica Colburn

Address ** **** *****, ***. ****, Chicago, IL 60611

Phone 248-***-****

Email *******.*****@*****.***

EXPERIENCE Echo Global Logistics, Chicago, IL

Account Executive - Enterprise Operations 2/2009 - 3/2010

. Managed contractual enterprise accounts exceeding $5,000,000 in

revenue annually

. Developed and implemented price packages for clients and carriers

based on their specific needs; reduced largest client's

transportation costs by $500,000 annually

. Enhanced company productivity and efficiency by training clients to

enter and track shipments, check invoices, and review reports through

interactive web-based software

. Maintained strong and open communication with team members to

provide consistent account coverage and ensure customer satisfaction

Account Executive - Inside Sales 8/2008 - 2/2009

. Managed a book of business exceeding $360,000 in gross profit

annually by absorbing all daily operations of over 60 accounts owned

by high performing sales representatives

. Maintained positive relationships with clients through consistent

contact and an ongoing effort to manage complaints and provide

effective solutions

. Monitored accounts receivables by promoting quick payment and

mediating invoice discrepancies amongst clients and carriers

. Achieved 100% customer retention of accounts opened as an Inside

Sales Representative

Inside Sales Representative 2/2008 - 8/2008

. Generated new business through inside sales efforts including lead

generation and cold calling; developed and maintained an average of 5

new client relationships per month

. Served as the sole point of contact for 30 accounts to meet their

daily multi-modal transportation needs by providing pricing, booking

loads, and tracking shipments

. Managed account operations by maintaining accounts receivables and

filing claims

Beztak - Oakland Management, West Bloomfield, MI 5/2007 - 10/2007

Leasing Consultant

. Developed marketing initiatives to promote the property and obtain

rental prospects

. Interacted with prospective tenants to ascertain needs and

qualifications in an effort to match customers with available rental

units

. Managed the preparation of market ready vacant units through

continuous communication with the property manager, on-site

maintenance, and contractors

EDUCATION Michigan State University, East Lansing, MI December 2007

Eli Broad College of Business - Bachelor of Arts in Business

General Business Administration/Pre-law; Core focus in Supply Chain

Management

Institute of Italian Studies, Florence, Italy Summer 2006

Study Abroad Program

INTERESTS . Loyal Spartan fan, recreational skier and snowboarder, and amateur

confectioner

ADDITIONAL . Active Member, Echo Global Logistics Corporate Cares Committee,

2009 - 2010

. Volunteer, American ORT Annual Fundraiser, 2005 - 2009

. Sorority Treasurer, Kappa Kappa Gamma - Michigan State

University, 2005

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