Manager Training
Resume:
LESTER G. GRUNER
Seattle, WA 98115
206-***-**** Home abmdp9@r.postjobfree.com
206-***-**** Mobile
MARKETING AND COMMUNICATIONS MANAGER
Innovative and resourceful professional with strong marketing, communications, training, and
facilitation experience. Successful leader with solid track record of strategic business
planning, leadership development, blended learning concepts and training, financial and
personnel management. Skilled verbal and written communicator. Key skills include:
Leadership Development Communications Planning
Training and Facilitation Social Media
Team Management Project Management
Budget Management Vendor Management
Business Analyst
Accomplishments:
Successful training and communications launch of EPIC software
expansion at Group Health
Developed and managed national corporate executive volunteer instructor
program, reducing outside training costs by 30%.
Managed national leadership development team and staff for Fortune 100
company, resulting in significant efficiencies and cost reductions from previous
decentralized model.
Developed off-shore scheduling process for national client resulting in 30%
reduction in cost of employee training
Developed award-winning communication strategies and events for WaMu
employee new-market launches in New York and Chicago resulting in 80%
employee retention.
PROFESSIONAL EXPERIENCE
Pace Staffing – Seattle, WA Aug. 2009 – June. 2010 -
Group Health – Practice Management Consultant/Trainer
Contract Assignment:
Business Implementation Specialist/Practice Management
• Conduct needs-based training on Epic healthcare software.
• Super-User status and knowledge resource for Epic software.
• Worked with technology informatics to target technical training and
communications for healthcare providers.
• IPay Trainer/super user and consultant
Aquent – Seattle, WA
2008 – Jan. 31, 2009
Premera Blue Cross – SR Wellness Communications Mgr.
Contract Assignment:
• Managed internal wellness communications.
• Designed and implemented internal blog with communications team.
• Managed calendar for wellness blog.
Accenture – Seattle, WA
2007 – 2008
Delivery Services Manager and Leadership Capability Lead – client WaMu.
• Managed leadership instructors nationwide who focused on:
Executive development
o
Training and delivering WaMu core competencies courses
o
Delivered training in an adult learning environment for the client
o
• Created train-the-trainer sessions for leadership team.
• Created ongoing 90-day training plans.
• Managed new course launches.
• Managed and optimized trainer schedules with off-shore resources.
• Worked independently to manage staff and deliver content with bi-weekly check ins
with the client and a virtual management team.
• Managed training communications in a matrix environment throughout all levels of
client organization.
• Worked with instructional design to create blended learning (e.g. Leading by the
Numbers) using lecture, video, self-study and virtual instruction.
• Active use of WebEx and Live Meeting
Washington Mutual – Seattle, WA
Manager, Leadership Training Programs 2005 – 2007
• Created and managed VIP (Volunteer Instructor Program) “leaders leading leaders.”
• Leadership Instructor (facilitated WaMu and third-party leadership instruction
programs to emerging leaders).
• Conducted approximately two dozen train-the-trainer sessions.
• Evaluated course content.
• Evaluated and used adult learning concepts when training Washington Mutual staff.
• Managed and conducted training to all levels of employees (line staff, production
staff, middle managers as well as executives.)
Washington Mutual – Seattle, WA
Vice President, Media and Corporate Communications 1999 – 2005
• Produced award-winning video and communication strategies.
• Member of the Washington Mutual Adjunct Faculty Group.
• Interviewed, hired, and trained new management candidates.
• Directed development of WMTV video messaging on plasma kiosks in high-traffic
branches.
• Managed the production of communication vehicles such as presentations,
videos and business meetings. Worked cross-functionally to assure strategic alignment of
content, visual support and staging.
• Supervised visual and production elements of meetings. Produced scalable “road
meetings,” which provided employees access to senior executives and information
critical to enterprise growth.
• Worked with executives to define critical content such as strategic plans, business
goals, customer feedback tools, and technology updates to ensure proper presentational
focus.
• Maintained strong strategic relationships with vendors; provided supervision of staff
and vendors.
• Produced high-quality sales and marketing collateral.
Byers and Hughes, LLC – Bellevue, WA
Marketing and Communications Manager 1998 – 1999
Byers and Hughes provides business consulting for small and medium-sized businesses.
• Designed the company training module.
• Spearheaded the creation and development of the company’s corporate identity,
website, collateral materials, and public relations program.
• Developed corporate messaging and assisted in the development of the company
infrastructure.
ONYX Software – Bellevue, WA
Senior Marketing Manager 1998
• Orchestrated brand audit, research and development of ONYX Software identity
project.
• Led communication strategies and tactics for product launches; developed collateral
materials for special campaigns.
GE Capital Assurance (formerly GNA Corporation) – Seattle, WA
Assistant Vice President 1995 – 1997
• Managed 11-person marketing/communications department with an annual budget
of $3.5 million for a leading financial services company.
• Responsible for creative, communications, distribution, and compliance processes
for a large variety of projects in a number of distribution channels.
CERTIFICATIONS
MBTI
Situational Leadership II
Member ASTD
Member IABC
EDUCATION
Graduate Studies, Liberal Arts Purdue University – West Lafayette, IN
B.A. Liberal Arts Webster University – St. Louis, MO
In progress: CPLP Certification
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